Justin Grenier
Staff
VP of Client Services
at
Articulate
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Lower Windsor, Pennsylvania
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Website
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Contact Me
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Justin Grenier replied to the discussion RIse in Articulate Online?
"Hi, Lindy!
We'd love to help, but there is no screenshot attached to the post you just added in the E-Learning Heroes Community. If you..."
- 5 years ago02/28/19 at 2:18 pm (UTC)
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Justin Grenier started a new discussion What we’re doing to help with missing images (updated 03/06/2019)
"Recently, Chrome and Safari stopped displaying some objects in Storyline courses. This problem generally impacts animated images that are..."
- 5 years ago02/27/19 at 7:57 pm (UTC)
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Justin Grenier replied to the discussion Articulate Review and Video
"Thanks for submitting Case Number 01710936, Sarah. We'll take a look and let you know what we find ASAP! "
- 5 years ago02/26/19 at 3:50 pm (UTC)
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Justin Grenier replied to the discussion Articulate Review and Video
"Hi, Sarah.
The LMS video output from Review 360 is pure HTML5--you won't find any Flash content there at all! 😀
So, if you're having t..."
- 5 years ago02/26/19 at 3:03 pm (UTC)
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Justin Grenier replied to the discussion After translation and reimport, spaces are gone and bold text not translated ...
"Hello, everyone.
Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
- 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion Xlif problems
"Hello, everyone.
Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
- 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion Downloading Xliff files in Rise - different output
"Hello, everyone.
Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
- 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion NEW in Rise: Export for Translation
"Hello, everyone.
Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
- 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion Embedded Rise to other website error
"This is really important feedback for us to have, Francis, so thank you for sharing it. Our team is meeting to discuss next steps soon, ..."
- over 5 years ago01/30/19 at 2:21 am (UTC)
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Justin Grenier replied to the discussion Embedded Rise to other website error
"Hi, Adrian.
Thanks for helping us understand your use case so that we can take that under consideration. We wanted to revert the change..."
- over 5 years ago01/29/19 at 5:34 pm (UTC)
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Justin Grenier replied to the discussion NEW IN STORYLINE 360: Media Library
"Good eye! We're working on some new opt-in workflow options that'll help folks customize their triggers panel. Stay tuned for more to come!"
- over 5 years ago01/29/19 at 10:06 am (UTC)
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Justin Grenier replied to the discussion What is going on? Why did rise stop allowing for iframe imbeds?
"Thanks for the candid feedback, Seth.
The change we made does not affect courses published for web and used in an iframe. Here’s a quick..."
- over 5 years ago01/25/19 at 6:03 pm (UTC)
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Justin Grenier replied to the discussion Embedded Rise to other website error
"Hi Thao, Adrian, and Francis.
We recently made a change to our Rise 360 infrastructure to improve user security. This change prevents ma..."
- over 5 years ago01/25/19 at 3:09 pm (UTC)
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Justin Grenier replied to the discussion What is going on? Why did rise stop allowing for iframe imbeds?
"Hi, Seth.
We recently made a change to our Rise 360 infrastructure to improve user security. This change prevents malicious actors from ..."
- over 5 years ago01/25/19 at 3:08 pm (UTC)
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Justin Grenier replied to the discussion Courses communicating back to metrics.articulate.com
"Good Morning, Steve.
For the benefit of the greater community, I wanted to revisit this forum thread and share what we found and discuss..."
- over 5 years ago01/11/19 at 4:47 pm (UTC)
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Justin Grenier replied to the discussion Courses communicating back to metrics.articulate.com
"Hi, Steve.
Really sorry for the trouble and confusion on this. I think you may be seeing traffic to your LRS, since much of the data yo..."
- over 5 years ago01/04/19 at 4:43 pm (UTC)
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Justin Grenier replied to the discussion What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)
"UPDATE: Since the original release of Chrome 66 effectively broke a lot of web content, (such as e-learning courses with audio introduct..."
- over 5 years ago12/06/18 at 6:41 pm (UTC)
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Justin Grenier commented on the article How to Troubleshoot Your LMS with SCORM Cloud
"Good Morning, Sokratis.
By default, LMS debug mode is disabled in Storyline and Studio content, but you can enable it for troubleshoot..."
- over 5 years ago11/14/18 at 2:32 pm (UTC)
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Justin Grenier replied to the discussion Courses communicating back to metrics.articulate.com
"Good Morning, Jacek.
We added the usage data opt-out to Storyline 360 in August 2018, and we haven't shipped a software update for Story..."
- over 5 years ago11/08/18 at 3:25 pm (UTC)
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Justin Grenier commented on the article Learning More About Your LMS: Resume Behavior and Suspend Data
"Good Morning, Jane!
I'm sorry to hear that. The best way to identify an LMS issue is to compare how your published output behaves in a..."
- over 5 years ago11/05/18 at 4:41 pm (UTC)
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Justin Grenier replied to the discussion What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)
"UPDATE: The updater tool now works on Storyline 360, Storyline 3, Studio 360, Storyline 2, and Studio '13 courses. See this article for d..."
- over 5 years ago10/12/18 at 8:10 pm (UTC)
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Justin Grenier replied to the discussion Rise package includes .swf files?
"Good Afternoon, R.
Since Rise is 100% HTML5 (with support from JavaScript and CSS), content published from Rise will never include Flash..."
- over 5 years ago10/11/18 at 8:57 pm (UTC)
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Justin Grenier replied to the discussion Interactive 360 degree video in RIse???
"Hi Gregory, and welcome to E-Learning Heroes!
As Michael points out, There are a couple of ways you can insert 360° videos into Rise. T..."
- over 5 years ago10/09/18 at 2:28 pm (UTC)
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Justin Grenier replied to the discussion What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)
"Hi, Joe. The updater will scan cloud storage via FTP, but we don't have specific plans on the roadmap to build in support for SFTP or S3."
- over 5 years ago09/25/18 at 8:24 pm (UTC)
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Justin Grenier replied to the discussion What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)
"UPDATE: We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on St..."
- over 5 years ago09/25/18 at 7:39 pm (UTC)