"No lazy design here, Doug! The actual battle is between: The high expectations we all have for our content to remember everything ..."

"Great question, Nora! Suspend data could be the problem, and here's a good article on how to isolate whether or not it really is! I..."

"Really sorry to hear this, Ashlyn! I've submitted a Support Case on your behalf, and we've sent you a confirmation email message with you..."

"Thanks so much for sharing your images, Michelle. That really helps with the troubleshooting process! Your original screenshot is 1..."

"Thanks for checking in, Lisa! About 3 weeks ago, we released another update for Storyline 360. In Update 63, we’ve included important fix..."

"Thanks for your reply, Randy. The send us hyperlink in my previous reply was linked to a Support Case submission form so that you don't n..."

"Really sorry to hear this, Randy! Can you please send us a copy of (1) your .story project file and (2) the original image file? We've es..."

"Since last week’s post-mortem, we’ve dug further into this incident and identified the exact circumstances in which folks could view cont..."

"Hi, Janet. We’ve audited the content that was affected by this incident and verified that fewer than 1% of Articulate 360 customers had c..."

"Thank you, Traci and Kayla, for reporting this behavior. We are taking this seriously and our investigation is underway. As Matthew..."

"Hi, Mark. Storyline supports uncompressed MP4 videos in published output. This applies to the three most common MP4 profiles: baseline, m..."

"Sure thing, Mark. Here's a screenshot of what Mike's mocked-up HTML page looks like in a 1920 x 1080 browser window, and h..."

"Thanks for taking the time to highlight this possible confusion for us. I've updated the post above to add clarity!"

"Definitely not, Kristin! We're not making any changes at all to Articulate 360, which is is a holistic suite of interconnected apps ..."

"I'm really sorry to hear that you didn't get our most recent email message, Ben. I can see that Lianne Budomo sent you a detai..."

"Hi, Neil. One possible cause for incorrect feedback during review is that the suspend_data element within your SCORM 1.2 course is e..."

"Hello, MECA Contenidos 0. I have emailed you directly to discuss this problem and to help with a solution. Please check your Gmail inbox ..."

"Hi Charlene and Jorge! Please click here to get a copy of the COVID-19: What You Need to Know course added instantly to your dashboa..."

"Hi, Keith! I'm so glad you found our COVID-19 course helpful, and I’m happy to share it with you. I've sent a copy of the course to your ..."

"Hi, Martin. We are not capturing any learner usage data from Rise courses. Please let us know if you need anything else! "

"Hi, Jennifer. Suspend data describes everything about the current state of the course, including the learner’s responses, navigation hist..."

"Happy Monday, Matthew. LMS Debug Mode won't call out message sizes, but the chunks of suspend data will stick out like a sore thumb.&nbsp..."

"Thanks for your reply, Matthew. A great way to inspect the communication between your LMS and your course is to enable LMS Debug Mod..."

"Thanks, James. It does look like a connection problem. If your client is able to access other sites (and other clients are able to ..."

"Hi, James. A major ISP experienced a nationwide outage from 2:00 PM-4:00 PM EST today. Is it possible your client was impacted..."