Karl Muller
Karl Muller
Instructional Designer, eLearning Developer, and LMS Administrator
  • Canada
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Karl Muller replied to the discussion Testlicence vs. full licence
"Hi, Except or a few small exceptions, the functions of the trial account and the paid account are the same. Regarding how to insert/add C..."
  • 2 months ago03/11/24 at 6:38 pm (UTC)
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Karl Muller replied to the discussion Error embedding PDFs in Rise
"That's odd. We use PDF's a lot in our Rise courses, and they function correctly and consistently. "
  • 2 months ago03/11/24 at 6:27 pm (UTC)
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Karl Muller replied to the discussion Error embedding PDFs in Rise
"We successfully link to PDFs on external web sites, or upload them to a Attachment block in Rise. What are you trying to do with PDFs tha..."
  • 2 months ago03/11/24 at 5:45 pm (UTC)
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Karl Muller replied to the discussion Accordions not opening
"Where does this happen: Editing Mode Preview Mode Once published to a LMS"
  • 2 months ago03/11/24 at 3:44 pm (UTC)
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"Only the Course Owner has access to the Labels settings."
  • 2 months ago03/11/24 at 12:38 am (UTC)
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"The Rise AI features are not available yet."
  • 2 months ago03/11/24 at 12:37 am (UTC)
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Karl Muller replied to the discussion Lost Rise Course
"Contact tech support: https://access.articulate.com/support/contact "
  • 2 months ago03/10/24 at 3:31 pm (UTC)
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"Hi Jonathan, There is no utility to take Rise 360 course content and import it into Storyline 360. Although Rise 360 and Storyline ..."
  • 2 months ago03/09/24 at 8:20 pm (UTC)
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Karl Muller replied to the discussion Pre-test in Rise
"Then you have a button without a label."
  • 2 months ago03/08/24 at 6:27 pm (UTC)
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Karl Muller replied to the discussion Custom Fonts Not Working
"Hi Sam, It seems your custom fonts uploaded correctly, so what is not working?"
  • 2 months ago03/08/24 at 5:09 pm (UTC)
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Karl Muller replied to the discussion Pre-test in Rise
""Also when you rename any label, its global and applies to all of your courses. The work around for that is change, publish, revert..." Y..."
  • 2 months ago03/08/24 at 4:08 pm (UTC)
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Karl Muller replied to the discussion Uploading image
"PowerPoint has a function where you can export each slide as its own image. Once you have done that, create an image block, and the..."
  • 2 months ago03/08/24 at 7:13 am (UTC)
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Karl Muller replied to the discussion Pre-test in Rise
"Hi Gerry, Not sure if this helps, but we renamed the label to "TAKE AGAIN (IF FAILED)"."
  • 2 months ago03/07/24 at 9:56 pm (UTC)
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"Rise does not save anything a student does within a Rise lesson, not just for Storyline blocks. E.g. if a student answers a Knowledge Che..."
  • 2 months ago03/07/24 at 8:29 pm (UTC)
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Karl Muller replied to the discussion Social media icons/links
"Hi Leah, In our LMS we can add social media for courses. Check if your LMS has this capability."
  • 2 months ago03/07/24 at 8:01 pm (UTC)
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Karl Muller replied to the discussion Can't access Rise
"Are you using this link? https://rise.articulate.com/ "
  • 2 months ago03/07/24 at 7:25 pm (UTC)
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Karl Muller replied to the discussion Can't get into Rise 360
"Hi Ross, As attested by about 50 other posts on this topic, Rise has been down for almost an entire day. https://www.articulatestatus.com..."
  • 2 months ago03/07/24 at 5:29 pm (UTC)
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"You can opt out of the AI features."
  • 2 months ago03/07/24 at 3:16 pm (UTC)
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Karl Muller replied to the discussion Is Rise down now?
"Hi Andrew, When I check https://www.articulatestatus.com/ this is what I see: Investigating"
  • 2 months ago03/06/24 at 11:25 pm (UTC)
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Karl Muller replied to the discussion Blocked from accessing Rise
"Hi Meredith. There is a new outage. See https://www.articulatestatus.com/ Select SUBSCRIBE TO UPDATES to be notified when Rise..."
  • 2 months ago03/06/24 at 11:10 pm (UTC)
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Karl Muller replied to the discussion Logging into Rise - Issue this morning
"Hi Frazer, As stated in several threads about this topic, Rise is down. See https://www.articulatestatus.com/ Select SUBSCRIB..."
  • 2 months ago03/06/24 at 10:56 pm (UTC)
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Karl Muller replied to the discussion No access to Rise
"Hi Rodney, As stated above, and several other threads, the system is down. See https://www.articulatestatus.com/ Select SUBSCR..."
  • 2 months ago03/06/24 at 10:46 pm (UTC)
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Karl Muller replied to the discussion No access to Rise
"See https://www.articulatestatus.com/ Select SUBSCRIBE TO UPDATES to be notified when Rise is back up."
  • 2 months ago03/06/24 at 10:21 pm (UTC)
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"Hi Julie, This is a new (second) and currently unresolved issue."
  • 2 months ago03/06/24 at 9:26 pm (UTC)
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Karl Muller replied to the discussion Rise issues today
"Hi Jennifer, If I follow the link provided by Ron, it says Investigating, not resolved."
  • 2 months ago03/06/24 at 9:13 pm (UTC)