Katie Riggio
Katie Riggio Staff
Technical Writer at Articulate
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"Hello Barbara, Thanks for reaching out! Right now, there isn't a way to customize the built-in restart button in Storyline. Creatin..."
  • over 3 years ago02/05/21 at 7:23 pm (UTC)
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"Hello, Jeff! I see you and Gren on our Support team are knee-deep in troubleshooting to get to the bottom of this, so I connect..."
  • over 3 years ago02/05/21 at 6:56 pm (UTC)
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Katie Riggio replied to the discussion Sequence drop-down question slide
"Hi Ralph, Thanks for writing in! By default, Storyline will shuffle answer choices for matching and sequence drop-down question..."
  • over 3 years ago02/05/21 at 6:37 pm (UTC)
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Katie Riggio replied to the discussion Turn mouse click sound off in mass
"Hello, Wendy! Right now, you'll need to omit the clicking sound on a slide-by-slide basis in Storyline. From here, I'll&n..."
  • over 3 years ago02/05/21 at 6:14 pm (UTC)
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"Hi, Susan. Happy first post! What's the best way to manage slides from course to course to maintain the integrity of the design with..."
  • over 3 years ago02/05/21 at 4:41 pm (UTC)
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Katie Riggio replied to the discussion Storyline 3: result page
"Hi there, Tom! While editing the report.html file is outside our wheelhouse, we're happy to point you in the rig..."
  • over 3 years ago02/05/21 at 3:27 pm (UTC)
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Katie Riggio replied to the discussion Translation/Export to Word error message
"Hi there, Jessica! I'm so sorry this bug is impacting your work. We're on it, and assuming the final testing phase goes well, a fix ..."
  • over 3 years ago02/05/21 at 3:03 pm (UTC)
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"Hi there, Scot! That's a great question, and I'm happy to clarify. We simplified the HTML5 published output in Storyline 360 builds ..."
  • over 3 years ago02/05/21 at 2:31 pm (UTC)
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Katie Riggio replied to the discussion IOS issue skipping locked slides
"Greetings, Graham! Great call to also open a case with our Engineers for this! I see Christopher recently asked ..."
  • over 3 years ago02/05/21 at 2:19 pm (UTC)
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Katie Riggio replied to the discussion semaphore timeout period has expired
"Hi, Sue. I haven't seen that error before, and I'm glad you reached out for help! A quick search shows that error might b..."
  • over 3 years ago02/04/21 at 8:46 pm (UTC)
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"Hi, Alli! Thanks for checking in, and I'm sorry this bug is affecting your projects. We haven't fixed it in Storyline yet, but ..."
  • over 3 years ago02/04/21 at 8:20 pm (UTC)
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"Hi, Thomas! I appreciate you sharing those clues, and I'm sorry for the trouble. This matches an open issue in Storyline wher..."
  • over 3 years ago02/04/21 at 7:49 pm (UTC)
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"Hi Danielle, I appreciate you raising this and would love to help. Note: In Storyline 360 Update 47, we rearranged the player contro..."
  • over 3 years ago02/04/21 at 7:33 pm (UTC)
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Katie Riggio replied to the discussion Transparent buttons are not working
"Hello, Elizabeth! I'm happy to look into the button behavior with you! First, let me gather a few more clues: Does the problem appe..."
  • over 3 years ago02/04/21 at 7:13 pm (UTC)
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"Hello, Shayne! Right now, Storyline 360 courses work with the latest versions of NVDA, JAWS, VoiceOver, and TalkBack in these&n..."
  • over 3 years ago02/04/21 at 6:45 pm (UTC)
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"Hello, Richard! I'm sorry that the bug Leslie shares above is still open in Storyline 360. If anything changes, ..."
  • over 3 years ago02/04/21 at 6:11 pm (UTC)
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"Hello, Hideki! Thanks for writing in, and that's a great question. I can't wait to see what folks will recommend, but here..."
  • over 3 years ago02/04/21 at 5:50 pm (UTC)
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Katie Riggio replied to the discussion Publish to CD and Flash
"Hello, w. That's a great question! The modern player is exclusive to Storyline 360. You can open Storyline 360 project files that use the..."
  • over 3 years ago02/04/21 at 4:24 pm (UTC)
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"Hi there, Bob! I appreciate you connecting with our Support team, where it looks like this bug is the culprit: Exporting to Wor..."
  • over 3 years ago02/04/21 at 4:14 pm (UTC)
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Katie Riggio replied to the discussion no audio on timeline
"Hi there, Heather! I see you and Darwin are already troubleshooting to get to the root of the missing audio. Great move to..."
  • over 3 years ago02/04/21 at 3:09 pm (UTC)
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Katie Riggio replied to the discussion Quality of Audio Exported from Storyline
"Hi there, Heather! That's a great question. We've got these best practices and articles for working with high-quality audio: Storyline 3..."
  • over 3 years ago02/04/21 at 2:48 pm (UTC)
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Katie Riggio replied to the discussion Referencing Points Values
"Happy first post and excellent question, Joey! Right now, there isn't a built-in way to display the point value of each question on the q..."
  • over 3 years ago02/03/21 at 9:18 pm (UTC)
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"Greetings, Beatrice! Thanks for raising this, and I appreciate you sharing a file with our Support team. It looks like you and Darwin iso..."
  • over 3 years ago02/03/21 at 8:46 pm (UTC)
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"Hi, Melissa. Thanks for reaching out! I see you've got a great conversation going with Cleo on our Support team. Be s..."
  • over 3 years ago02/03/21 at 8:19 pm (UTC)
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"Hi Erin, Thanks for walking us through the problem! Correcting misplaced objects is frustrating, and I'd love to help you ..."
  • over 3 years ago02/03/21 at 8:05 pm (UTC)