Leslie McKerchie
Leslie McKerchie Staff
Customer Happiness Specialist at Articulate
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Leslie McKerchie replied to the discussion Blurry Graphics
"Hi Mark, I'm sorry to see that you're feeling abandoned. I see that Renato did respond to your inquiry. I wanted to share some informatio..."
  • 5 days ago12/01/21 at 9:01 pm (UTC)
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Leslie McKerchie replied to the discussion Approval of content
"Hello Isabelle, and welcome to E-Learning Heroes. 😊 Thank you for reaching out and sharing a feature you would like to have for your..."
  • 5 days ago12/01/21 at 8:56 pm (UTC)
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Leslie McKerchie replied to the discussion Storyline course randomly getting "stuck"
"Absolutely, Clement. I'm happy to see that you were able to contact our support team and are currently working with Matthew."
  • 5 days ago12/01/21 at 8:31 pm (UTC)
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Leslie McKerchie replied to the discussion Unable to Add New Player Tab to Sidebar
"Hi Jackie, I appreciate you reaching out to share what you are experiencing with your project file. It sounds like you are doing all of t..."
  • 5 days ago12/01/21 at 8:25 pm (UTC)
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"Hi Karl, I appreciate you chiming in to share what you are experiencing as well. Did you happen to add audio to this first slide? This co..."
  • 5 days ago12/01/21 at 8:19 pm (UTC)
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"Hello again, Mehdi! You're referencing a bug here, but I'm not sure this has been confirmed by our team yet, so I want to be sure we are ..."
  • 5 days ago12/01/21 at 8:17 pm (UTC)
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"Hi Jacqueline, I was able to take a peek at a couple of related cases, and it appears that the issue is specific to folx hitting suspend ..."
  • 5 days ago12/01/21 at 8:07 pm (UTC)
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"Hello Jorge, Thank you for reaching out and sharing what you are experiencing when importing your PowerPoint file, as well as the trouble..."
  • 5 days ago12/01/21 at 7:59 pm (UTC)
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Leslie McKerchie replied to the discussion Review 360 - reviewers forced to log in
"Hi Jason, I appreciate you sharing a Review 360 link for me to take a look at. The course does appear to be set up correctly and I'm able..."
  • 5 days ago12/01/21 at 7:45 pm (UTC)
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Leslie McKerchie replied to the discussion Problem in connecting articulate 360
"I appreciate the update, Lori. I see that you were able to work with Shiela previously. We are continuing to track the issue, and this co..."
  • 5 days ago12/01/21 at 7:34 pm (UTC)
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"Hi Jessica, I'm happy to see that you worked directly with Matthew in your support case to identify the culprit."
  • 5 days ago12/01/21 at 7:21 pm (UTC)
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"Hi Desiree, The built-in drop-down option within Storyline 360 is matching, so it includes multiple fields. I look forward to other..."
  • 5 days ago12/01/21 at 3:27 pm (UTC)
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"I appreciate you letting me know, G R. Yes, I've pinged the sales team directly regarding your request."
  • 5 days ago12/01/21 at 2:29 pm (UTC)
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Leslie McKerchie replied to the discussion les indicateurs disparaissent
"This is by design, as explained above. The indicator is for unread comments. Once you view the comment, the indicator is removed, b..."
  • 5 days ago12/01/21 at 1:57 pm (UTC)
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"Hello Julia, and welcome to E-Learning Heroes. 😊 Thanks for sharing what you are currently working on and I'm glad that James was ab..."
  • 5 days ago12/01/21 at 1:46 pm (UTC)
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"Hi Cris, Thanks for reaching out and sharing what you are experiencing with your project file. I want to take a look at your projec..."
  • 5 days ago12/01/21 at 1:42 pm (UTC)
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Leslie McKerchie replied to the discussion Questions not Reverting when failed
"Hello Mathew, and welcome to E-Learning Heroes. 😊 Thank you for reaching out and sharing what you are currently working on and shari..."
  • 6 days ago11/30/21 at 8:58 pm (UTC)
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"Hi Ken, The attempt should be sent to your LMS when the learner meets the requirement you define: Storyline 360: Here's When a Course Com..."
  • 6 days ago11/30/21 at 8:50 pm (UTC)
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"Hi Sayali, Thank you for reaching out and sharing what you are experiencing with your project when using NVDA. I want to take a loo..."
  • 6 days ago11/30/21 at 8:37 pm (UTC)
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Leslie McKerchie replied to the discussion Storyline 360 - Characters being cut off
"I understand, Joe. Good luck in your new position! Your email signature came through when you replied via email. You can remove that if n..."
  • 6 days ago11/30/21 at 7:02 pm (UTC)
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"Hi Jennifer, Your email signature came through when you replied via email. You can remove that if needed by clicking β€˜Edit’ beneath your ..."
  • 6 days ago11/30/21 at 6:59 pm (UTC)
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Leslie McKerchie replied to the discussion How do I stop autoplay in Storyline 360?
"Hi Peter, I responded to a similar question here and wanted to link it for anyone following along."
  • 6 days ago11/30/21 at 6:02 pm (UTC)
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Leslie McKerchie replied to the discussion Don't want Text-to-speech to play automatically
"Hello Peter, and welcome to E-Learning Heroes. 😊 Thanks for reaching out and sharing what you would like to do. You can certainly al..."
  • 6 days ago11/30/21 at 6:01 pm (UTC)
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"Hello Sophie, and welcome to E-Learning Heroes. 😊 The closed caption feature is a part of the player. When videos are opened i..."
  • 6 days ago11/30/21 at 5:42 pm (UTC)
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Leslie McKerchie replied to the discussion Storyline 360 - Characters being cut off
"Hi Sarah, I appreciate you sharing the troubleshooting that you've done so far. I do not have any additional solutions to provide an..."
  • 6 days ago11/30/21 at 5:20 pm (UTC)