Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

806 Replies
Julie  ReutBier

You would have entered an start date.  On the start date the old version should be inactivated.  In the course console on the initial version you should see a "Version End Date" that was configured from the "Start Date" field in versioning.  

Do you show both versions active in the catalog?  Depending on which dates you selected for Start and Effective, you may and you can edit the old version and inactivate. 

Only two Online Course version can be active at the same so if you don't see both versions because one is pending, you could certainly reversion and put the effective date and start date today so that only the new version is available. 

Laura Douglas

I am experiencing issues with a course - created in Storyline and posted in CSOD - I keep getting hiccups with impartial caches and freezes, etc.  Are there specific triggers/animations etc. other typical Storyline functionality that might not play nice with CSOD - would other please share your personal tips of what NOT to use in a course to get the most favorable functionality.  THANKS

Laura Douglas

Thanks Will - we have had the same thought ourselves - We have tested this on many different browsers, Chrome, Edge, Safari, IE, as well as computer platforms, Macs, PCs - and on numerous LMS's (SABA, Latitude, Learn Upon, WorkDay, SCORM Cloud) We experience the same cacheing issue in the various browsers, but have not received complaints from our other LMS platforms.

The problem is that it happens with regularity on CSOD and for over a year now and caused our very LARGE client to question the compatibility of Storyline and CSOD.  

I am convinced it is some functionality included in the course.  Thus my question - are there any best practice on functions that might exist that should NOT be used - OR any KNOWN functionality issues.

Will Findlay

I'm not aware of best practices that have been identified regarding this. Maybe I have just gotten lucky by not including the things that are problematic. Could you post a .story file and/or published zip with an example? We could then upload to our own pilot site and see if we see the same issues. That would rule out that it is something in your client's specific CSOD environment.

Owen Holt

For my issue I found an interesting work around. If you start a new version of a course where there are already 2 versions, you will get a pop-up asking you which existing version you wish to retire. Once you've made that selection, you can then cancel out of versioning and *poof* you are down to one active course.

Ashley Zuco

Hi all! I am trying to publish a Storyline quiz and upload it to Cornerstone so that it says "complete" on Cornerstone if the user passes, and "in progress" if the user has not passed or is still working. I have tried many publishing variations and nothing seems to work. Any feedback would be greatly appreciated. I am very new to Cornerstone. 


Carie Whitehead

What SCORM settings did you use? What is your completion criteria?

Have you tested it in SCORM cloud? If it works there but not in CSOD, then Cornerstone could be the issue. If it doesn't work there, it is the file / way it was published.

If you can post a screenshot of the settings you chose when publishing for LMS, that may help us find the issue.

Jahon Jabali

Carolyn, can you provide some information regarding CSOD and Storyline 360? Does CSOD allow for question banks and random assessments built into the SCORM package via Storyline? Can it be graded? Passed/Incomplete?

Cornerstones online help shows this: "LMS Reporting - When publishing a course from the authoring tool, many tools provide a choice of “reporting status” to the LMS. For example, Articulate’s tools like Presenter and Storyline provide four options for LMS Reporting, including "Passed/Incomplete," "Passed/Failed," "Completed/Incomplete," and “Completed/Failed.” We have found that options which include the terms "Passed" and "Failed" could introduce completion issues on users' transcripts, so in this instance we recommend the use of the "Completed/Incomplete" option."

Carolyn Kunz

Yes, you can use any of the quizzing options in SL, including question banks. In our organization, most of our courses are published as SCORM 1.2, with Passed/Incomplete, even when the module has a minimum passing grade. We do have some SMEs who want to see the score. In that case, we set the LMS Reporting to Passed/Failed.  

Fiona Main

Cornerstone errors

Hi, I'm a Storyline e-learning developer and have recently moved from Storyline 2 to 360.  I work for a large defence company and we use Cornerstone as our internal LMS.  We had several courses running on the LMS that were developed in Storyline 2 and I have just updated them to 360.  Our team who are updating (I do not have admin access to Cornerstone) say that they are getting the attached error messages when they try to update.  Is it going to be possible to simply update or will they have to replace the courses completely?  This would cause significant issues with previous student records and testing over several UK sites.  Anyone have thoughts?