Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

848 Replies
OWEN HOLT

@Will Findlay

I just published a Rise course to replace (reversion) an old Captivate course. So far, everyone else sees the new content except for me. I've cleared cache and deleted cookies and also rebooted but whenever I click the course to launch, it redirects to the old content.
I'm hoping I'm just a weird anomaly but have you ever seen this? 

Matt Steffeck

Our team certainly has. At times there has been a latency between versioning the course and it actually getting to all users. Of course, there can be other factors at play as well depending on which User Filter Preferences are applied during versioning. If you only replaced users "not started" and you are "in progress" for example you won't see it until you complete if memory serves. 

Leslie McKerchie

Hello Steven and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing the issue you're running into with your published project.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.

We did have an issue we corrected in Build 3.39.22088.0, which you can read about here.

Laura Douglas

HI Folks!

I am creating a test-out option course and currently have the course set up to pass/fail - the client (using CSOD) sees that a learner has passed the test - but wants to know the actual score.  What is the best way to do this?  Currently I have one question pool but two result pages - am wondering if I need a single results page and have that be reported...any suggestions would greatly be appreciated. 

Laura Douglas

HI Folks!  I am creating a test-out option course and currently have the course set up to pass/fail - the client (using CSOD) sees that a learner has passed the test - but wants to know the actual score.  What is the best way to do this?  Currently I have one question pool but two result pages - am wondering if I need a single results page and have that be reported...any suggestions would greatly be appreciated. 

Does anyone have any thoughts on this?  Or suggestions as to where I might look for suggestions?  Thanks in advance!

Mary Channon

I think Will already suggested you may need 1 result page only. I'm pretty sure it will need to be published as Scorm 2004 and there is a report they would have to pull in CSOD in order to see the scores.   But I can't say for sure which report - if there is a standard one or if they will have to create a custom report.  There is a similar community to this that CSOD hosts for admins, clients.csod.com - and your client should be able to check there on the best way to collect quiz scores from elearning courses.   

Will Findlay

Yes, survey question responses are captured in CSOD. However, they must be included in the Results page. And the Results page has to be designated as the criteria for completion. To retrieve the results you use the SCORM 2004 Quiz Data fields. (They are the same in Custom Reports and Reporting 2.0):

 SCORM 2004 Quiz Data

Mallory  Kudrna

You would have entered an start date.  On the start date the old version should be inactivated.  In the course console on the initial version you should see a "Version End Date" that was configured from the "Start Date" field in versioning.  

Do you show both versions active in the catalog?  Depending on which dates you selected for Start and Effective, you may and you can edit the old version and inactivate. 

Only two Online Course version can be active at the same so if you don't see both versions because one is pending, you could certainly reversion and put the effective date and start date today so that only the new version is available. 

Laura Douglas

I am experiencing issues with a course - created in Storyline and posted in CSOD - I keep getting hiccups with impartial caches and freezes, etc.  Are there specific triggers/animations etc. other typical Storyline functionality that might not play nice with CSOD - would other please share your personal tips of what NOT to use in a course to get the most favorable functionality.  THANKS

Laura Douglas

Thanks Will - we have had the same thought ourselves - We have tested this on many different browsers, Chrome, Edge, Safari, IE, as well as computer platforms, Macs, PCs - and on numerous LMS's (SABA, Latitude, Learn Upon, WorkDay, SCORM Cloud) We experience the same cacheing issue in the various browsers, but have not received complaints from our other LMS platforms.

The problem is that it happens with regularity on CSOD and for over a year now and caused our very LARGE client to question the compatibility of Storyline and CSOD.  

I am convinced it is some functionality included in the course.  Thus my question - are there any best practice on functions that might exist that should NOT be used - OR any KNOWN functionality issues.

Will Findlay

I'm not aware of best practices that have been identified regarding this. Maybe I have just gotten lucky by not including the things that are problematic. Could you post a .story file and/or published zip with an example? We could then upload to our own pilot site and see if we see the same issues. That would rule out that it is something in your client's specific CSOD environment.