Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

826 Replies
Brek Joos

We ran into situations where Cornerstone's 'MODIFY CONTENT' feature was inconsistent. It's the safe option, but the course doesn't update in a timely manner. I was disappointed that it didn't work well.

However, with that being said, we reversion as needed without running into the problems you mention.

For live courses with existing completions, we select 'Completed Equivalency' and then check 'Not Started' and 'In-Progress' so that people who have completed previous VERSIONS of the course don't have to retake the course.

Refreshing the user list will show you which learners will be re-registered for the updated/versioned course.

Julie  ReutBier

We also check "Completed" status.  We want those that have completed the previous version to have access to the new version.  Since "Completed Equivalent" is chosen they are not required to retake the course, but if they choose to revisit the course and "Launch" they will be seeing the most up to date content. 

Will Findlay

Every time we reversion a course that also lives in a curriculum this happens:

  1. The curriculum bumps up to a new version.
  2. The new curriculum version gets automatically assigned to everyone who was assigned it before. So far so good.
  3. This unfortunately includes people we removed from being assigned the earlier curriculum. (we call them curriculum zombies.)

It may be that this only happens with dynamically assigned curriculula.


Holly Webb

Morning! I'm curious if anyone has had an issue with Storyline modules having missing text characters when uploaded to CS. I believe we have narrowed the issue to Internet Explorer only, but still unsure how to address the issue. Spacing and missing characters are both an issue. (trying to include images of both below)

Internet Explorer

Google Chrome

Steve Flowers

Hi Holly - There is an issue with IE that can appear if web fonts are blocked by policy or browser configuration. Hitting F12 then going to the Console might indicate this is what's going on in this case. 

A few of us have lobbied for a fix to this issue. There is a workaround but it requires opening up the CSS in the published output and carefully adding a fallback font common to Windows machines. This workaround will improve the issue but isn't guaranteed to fix the font issue 100%.


@Will Findlay

I just published a Rise course to replace (reversion) an old Captivate course. So far, everyone else sees the new content except for me. I've cleared cache and deleted cookies and also rebooted but whenever I click the course to launch, it redirects to the old content.
I'm hoping I'm just a weird anomaly but have you ever seen this? 

Matthew Steffeck

Our team certainly has. At times there has been a latency between versioning the course and it actually getting to all users. Of course, there can be other factors at play as well depending on which User Filter Preferences are applied during versioning. If you only replaced users "not started" and you are "in progress" for example you won't see it until you complete if memory serves. 

Leslie McKerchie

Hello Steven and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing the issue you're running into with your published project.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.

We did have an issue we corrected in Build 3.39.22088.0, which you can read about here.

Laura Douglas

HI Folks!

I am creating a test-out option course and currently have the course set up to pass/fail - the client (using CSOD) sees that a learner has passed the test - but wants to know the actual score.  What is the best way to do this?  Currently I have one question pool but two result pages - am wondering if I need a single results page and have that be reported...any suggestions would greatly be appreciated. 

Laura Douglas

HI Folks!  I am creating a test-out option course and currently have the course set up to pass/fail - the client (using CSOD) sees that a learner has passed the test - but wants to know the actual score.  What is the best way to do this?  Currently I have one question pool but two result pages - am wondering if I need a single results page and have that be reported...any suggestions would greatly be appreciated. 

Does anyone have any thoughts on this?  Or suggestions as to where I might look for suggestions?  Thanks in advance!

Mary Channon

I think Will already suggested you may need 1 result page only. I'm pretty sure it will need to be published as Scorm 2004 and there is a report they would have to pull in CSOD in order to see the scores.   But I can't say for sure which report - if there is a standard one or if they will have to create a custom report.  There is a similar community to this that CSOD hosts for admins, clients.csod.com - and your client should be able to check there on the best way to collect quiz scores from elearning courses.   

Will Findlay

Yes, survey question responses are captured in CSOD. However, they must be included in the Results page. And the Results page has to be designated as the criteria for completion. To retrieve the results you use the SCORM 2004 Quiz Data fields. (They are the same in Custom Reports and Reporting 2.0):

 SCORM 2004 Quiz Data