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MartinEvans-d2a's avatar
MartinEvans-d2a
Community Member
7 years ago

Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.

Hello!

I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video format. Please select a video from one of the supported formats.

I have confirmed from your documentation that MP4 is supported and all other formats are converted to MP4. 

Any suggestions on why this error is occurring will be appreciated.