Chip Ritter
Chip Ritter Staff
Sr. Customer Success Manager at Articulate
  • About

    Chip Ritter Staff

    When not working you can find me skiing, hiking or bike riding with my family. I sing, with my wife in our local symphony choir and we love to cook.
  • Bozeman, Montana
  • Contact Me
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Chip Ritter commented on the article Ready... Set... Screencast!
"Great tips, Nicola! One of the things I like the most when interacting with our customers is creating a screencast to show someone how to..."
  • over 9 years ago11/20/14 at 4:14 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Thanks for the follow up question. We always support one full version back. You can count on Storyline 1 being fully supported until Stor..."
  • over 9 years ago11/05/14 at 1:49 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Hi, Suryah! Thanks for your question. Yes, you can still purchase Storyline 1. Please contact us on the Success Team for purchasing instr..."
  • over 9 years ago11/03/14 at 3:44 pm (UTC)
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Chip Ritter replied to the discussion Exporting Screen Recording
"Hi Maggie! Welcome to Heroes! Take a look at this tutorial on exporting screen recordings out of Storyline. I hope that helps."
  • over 10 years ago09/13/13 at 9:35 am (UTC)
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Chip Ritter replied to the discussion Publishto web: How to know which file is the intro frame?
"Yes, Laurene! That is important! I'm glad you're all squared away. Let us know if we can help you further."
  • over 10 years ago09/04/13 at 10:21 am (UTC)
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Chip Ritter replied to the discussion Publishto web: How to know which file is the intro frame?
"Hi Laurene, Thanks for your post and welcome to Heroes! When you publish for the web out of Storyline you'll upload the entire published ..."
  • over 10 years ago09/04/13 at 9:01 am (UTC)
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Chip Ritter replied to the discussion Turn on Search tab in Storyline
"Hi Valerie! Thanks for posting a welcome to E-Learning Heroes. The search field can be activated by clicking on the Player button under t..."
  • over 10 years ago08/19/13 at 11:02 am (UTC)
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Chip Ritter replied to the discussion Android and Blackberry
"Hi Cheryl, Thanks for your question. Articulate Storyline, by default, publishes to Flash but also supports HTML5 and iOS specifically t..."
  • over 10 years ago08/07/13 at 10:10 am (UTC)
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Chip Ritter replied to the discussion Multi language graded quizzing with question banks
"Hi Valentino, That is fantastic! You were playing around with this idea when we talked on the phone and I think we both agreed it was pro..."
  • over 10 years ago08/05/13 at 9:03 am (UTC)
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Chip Ritter replied to the discussion Multi language graded quizzing with question banks
"Hi Valentino, I've been playing with this off and on all day after we spoke this morning. I have not been able to find a way to change th..."
  • over 10 years ago08/02/13 at 3:03 pm (UTC)
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Chip Ritter replied to the discussion No Audio in Screenr Recordings
"I'm not sure what might be causing the issue in your case. However, because you're using ScreenrBusiness I can provide a more direct supp..."
  • almost 11 years ago06/18/13 at 3:13 pm (UTC)
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Chip Ritter replied to the discussion No Audio in Screenr Recordings
"Hi Bethre, Thanks for your post. If you're recording your screen in Articulate Storyline and narrating as you go, it's important to keep ..."
  • almost 11 years ago06/18/13 at 2:59 pm (UTC)
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Chip Ritter replied to the discussion Can't add multiple annotations
"Hi Steven, Thanks for your post. Yes, there is a way to control whether one annotation shows up at a time or all the annotations show up ..."
  • almost 11 years ago06/18/13 at 9:37 am (UTC)
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Chip Ritter replied to the discussion Recent Update - Trial Mode?
"Hi Margot, Welcome to the forums. Yes, you can. Simply choose "Activate" and, most likely, your serial number will be populated there alr..."
  • almost 11 years ago06/07/13 at 7:20 am (UTC)
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Chip Ritter replied to the discussion Training Promo Codes???
"Hi Donald, Welcome to the forums. We provide a number of great ways to get trained up on Articulate software. Becoming a member here at E..."
  • almost 11 years ago06/07/13 at 7:15 am (UTC)
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Chip Ritter replied to the discussion Dropdown Menu on iPad
"Hi Christine, Could you let me know a bit more about your situation? Are you viewing content through the Articulate Mobile Player or on M..."
  • almost 11 years ago06/07/13 at 7:01 am (UTC)
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Chip Ritter replied to the discussion YouTube web page not appearing
"Hi Rodney, You might want to try adding your YouTube video into your course using the Insert Video tool and see if it meets your needs. T..."
  • almost 11 years ago06/07/13 at 6:41 am (UTC)
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Chip Ritter replied to the discussion Help: nothing but crashes ...
"Hi David, Thanks for your post and I'm sorry for the frustration. If you're IT department allows you to do so, I might suggest reinstalli..."
  • almost 11 years ago05/31/13 at 6:55 am (UTC)
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Chip Ritter replied to the discussion engage interaction not loading
"Hi Nicole, Thanks for your post. Yes, the only way to edit or change a course that you've already created and published is to go back to ..."
  • almost 11 years ago05/31/13 at 6:45 am (UTC)
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Chip Ritter replied to the discussion How do I get the best screen capture resolution in my story?
"Hi Kelly, Thanks for your post. Check out the forum thread linked below. Hopefully, it will provide the solution you need: http://communi..."
  • almost 11 years ago05/24/13 at 7:29 am (UTC)
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Chip Ritter replied to the discussion Error: File cannot be opened
"Hi Anagha, Thanks for your post. Could you tell me more about what's going on? What software are you using? Is this an existing project y..."
  • almost 11 years ago05/24/13 at 7:19 am (UTC)
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Chip Ritter replied to the discussion Quizmaker trial and what happens when it ends
"Hi Nigel, Any content you create and save during the free trial of Articulate software will remain in place after the trial is over. If y..."
  • almost 11 years ago05/24/13 at 7:10 am (UTC)
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Chip Ritter replied to the discussion Maker size
"Hi Manfred. Thank you for your post. You are not able change the size of markers in Articulate Storyline, however there a couple of ways..."
  • almost 11 years ago05/24/13 at 6:57 am (UTC)
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Chip Ritter replied to the discussion Completion Tracker
"Hi Nathan, No problem. I hope it provides what you need. Best, Chip"
  • almost 11 years ago04/26/13 at 2:41 pm (UTC)
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Chip Ritter replied to the discussion delays in Mobile App on iPad
"Hi Brian, I would make sure of the following. 1. Although you're running Update 2, has the course currently causing the problem been repu..."
  • almost 11 years ago04/26/13 at 9:52 am (UTC)