Emily Ruby
Emily Ruby
Senior Technical Support Engineer
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"Hello Virginia, If you need to distribute your Storyline content for offline viewing, you will need to publish for CD. After publishing,..."
  • over 9 years ago09/03/14 at 6:28 am (UTC)
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Emily Ruby replied to the discussion Web Ojbect
"Hello Joseph and welcome to Heroes! Are you testing your content locally? We recommend testing your content in its intended environment,..."
  • over 9 years ago09/03/14 at 6:22 am (UTC)
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Emily Ruby replied to the discussion Timed quizzes in Storyline
"Thank you for the update Chris. Please let us know if this is still an issue once you do get the update."
  • over 9 years ago09/03/14 at 6:13 am (UTC)
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Emily Ruby replied to the discussion Web Ojbect
"Hello Boris, Here is a tutorial about adding web objects.   If you are adding from Youtube, you can view this information to assist. If..."
  • over 9 years ago09/02/14 at 1:22 pm (UTC)
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Emily Ruby replied to the discussion Hyperlink hover color
"Hello Stina, and welcome to Heroes. The Hyperlink colors are set up through your Themes. To change it, go to the Design tab, and click..."
  • over 9 years ago09/02/14 at 12:55 pm (UTC)
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"Hello Pushkar and welcome to Heroes. What you are going to have to do is add several triggers to the "check" to show a different layer ..."
  • over 9 years ago09/02/14 at 12:32 pm (UTC)
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"Hello Kim, and welcome to Heroes. When you create a result slide, there is an automatic trigger added to submit the results. However, i..."
  • over 9 years ago09/02/14 at 12:07 pm (UTC)
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Emily Ruby replied to the discussion Editing Notes/Autocorrect
"Hello Chrissie and welcome to Heroes. The issue you are experiencing with auto correct is a know issue and has been reported to our QA t..."
  • over 9 years ago09/02/14 at 9:49 am (UTC)
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Emily Ruby replied to the discussion Player View Modes
"Hello Rob and welcome to Heroes! Unfortunately there is not a way to have users turn on/off the sidebar. You can, however, customize ea..."
  • over 9 years ago09/02/14 at 9:13 am (UTC)
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Emily Ruby replied to the discussion Timed quizzes in Storyline
"Hello Chris,  I want to make sure you are using the latest update for Storyline. We are on Update 6. There was a fix for this issue in th..."
  • over 9 years ago09/02/14 at 9:00 am (UTC)
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"Hello Thomas,  Welcome to Heroes! Are you testing this locally or have you tested this in the LMS or web server you are setting this up f..."
  • over 9 years ago09/02/14 at 8:39 am (UTC)
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"Hello Uday and welcome to Heroes! Unfortunately we are unable to support javascript. We recently had a similar post with this same erro..."
  • over 9 years ago09/02/14 at 8:17 am (UTC)
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"Hello Xan! Unfortunately having external links direct users to a specific Storyline page, or chapter is not currently supported.  Hopef..."
  • over 9 years ago09/02/14 at 7:59 am (UTC)
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"Hello Gabriela,  I have posted a reply in this thread. Thank you."
  • over 9 years ago09/02/14 at 6:55 am (UTC)
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"Gabriela,  Welcome to Heroes!  Could you add your .story file so we can look at how you have the triggers and varibales set up? Thank you."
  • over 9 years ago09/02/14 at 6:54 am (UTC)
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"Thank you for the update Tineke! If you need anything else, please let us know."
  • over 9 years ago09/02/14 at 6:35 am (UTC)
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"Hello Amy,  I was able to get the trigger to work. Attached is a file for you to see. I changed the trigger for the "advance button" (Bu..."
  • over 9 years ago09/02/14 at 6:18 am (UTC)
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"Hello again Jon,  You can also submit this idea as a feature request.  Thanks, and hope you had a great weekend."
  • over 9 years ago09/02/14 at 6:00 am (UTC)
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"Hello Jon, The super scripting is a known issue in the notes field. It has been submitted as a feature request, however feel free to ad..."
  • over 9 years ago08/29/14 at 1:56 pm (UTC)
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"Hello Jon, You can add the registered mark into the notes by adding it as a symbol. Make sure your cursor is in the right spot in your n..."
  • over 9 years ago08/29/14 at 12:49 pm (UTC)
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Emily Ruby replied to the discussion Matching timelines
"Hello Joseph and welcome to Heroes! What I can suggest is checking the layer properties to make sure that they are set to allow seeking ..."
  • over 9 years ago08/29/14 at 12:22 pm (UTC)
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Emily Ruby replied to the discussion Player
"Hello Mary, and welcome to Heroes! We have a few options for you. You can customize your own player if you are only publishing for Flas..."
  • over 9 years ago08/29/14 at 11:56 am (UTC)
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Emily Ruby replied to the discussion Importing Engage FAQ into Storyline
"Hello Sylvie, Currently, Articulate Storyline doesn't support importing content directly from Articulate Presenter '13, Articulate Quizm..."
  • over 9 years ago08/29/14 at 11:30 am (UTC)
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"Hello Amy, It would be helpful to see the file so we can look at the way you have the triggers and variables set up. In the meantime I h..."
  • over 9 years ago08/29/14 at 10:44 am (UTC)
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"Hello Zhenyu, Unfortunately this is not something Storyline supports. You can check with your LMS to see if there is a way to send someth..."
  • over 9 years ago08/29/14 at 6:44 am (UTC)