Jake Hurt
Jake Hurt
Senior Instructional Designer
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"Hi Simon, Exactly that, just republish the courses and reupload them to your LMS! Maybe give them a test to make sure all's well :P Jake"
  • 6 years ago04/20/18 at 1:30 pm (UTC)
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"You are of course correct that it is a problem, and I am not sure if it is HTML5 or Articulate where the root of the issue is. However, i..."
  • 6 years ago03/15/18 at 11:24 am (UTC)
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"I can confirm the above behaviour. It seems random when it decides to 'turn off' the markers. Most of the time when I reopen a project a..."
  • 6 years ago03/14/18 at 4:21 pm (UTC)
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"Thanks you JJ Adams you legend, I can confirm this fix works. Just remember to include a space after the speech marks, so its replacing: ..."
  • 6 years ago02/22/18 at 10:22 am (UTC)
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"Hi Katie, When will this fix (as well as all the other fixes) be applied to Storyline 3? Thanks Jake"
  • over 6 years ago01/24/18 at 9:26 am (UTC)
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Jake Hurt replied to the discussion Articulate 360
"With respect gentlemen, this is a serious discussion. Bringing memes and insults into it degrades and ruins the whole point of it. I kno..."
  • over 6 years ago10/13/17 at 12:18 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"Pierre, from what I have been told SL3 will have the same features up to a certain point. This was with regards to conversations about t..."
  • over 6 years ago10/13/17 at 11:01 am (UTC)
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Jake Hurt replied to the discussion Articulate 360
"This is true, although Storyline 3 is confirmed to be getting fewer features and updates than 360. As well as Articulates stance on perp..."
  • over 6 years ago10/12/17 at 10:26 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 Update 2 - Broken Video
"Hi Leslie, Just to confirm, we have rolled back to Update 1 and the issue is no longer present for anyone. I have no idea what is causi..."
  • over 6 years ago10/12/17 at 10:20 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 Update 2 - Broken Video
"Hi Leslie, I did, thank you. He is looking into the issue now, in the meantime I will roll back to Update 1 to get these products out t..."
  • over 6 years ago10/12/17 at 8:31 am (UTC)
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Jake Hurt replied to the discussion Articulate 360
"An a la carte method would literally silence 95% of complaints about 360, even if only done as a PR move it would be beneficial to Articu..."
  • over 6 years ago10/12/17 at 8:19 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 Update 2 - Broken Video
"Leslie, any update on when we can get the install file for Update 1? We have clients hassling us for the material which we now can't pro..."
  • over 6 years ago10/11/17 at 2:50 pm (UTC)
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"Or alternatively get them to not block mp4s at all! Honestly, that's like blocking .doc files for someone that uses Microsoft Word..."
  • over 6 years ago10/11/17 at 12:58 pm (UTC)
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"Hi Louise, Essentially, wmv files are more Microsoft specific file types whereas mp4 is a more general use file type. That's a really si..."
  • over 6 years ago10/11/17 at 12:46 pm (UTC)
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Jake Hurt replied to the discussion Storyline 3 Update 2 - Broken Video
"Hi Leslie, I have submitted the file. In the meantime, we would really appreciate an install file for Update 1, as this project needs t..."
  • over 6 years ago10/11/17 at 8:15 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 Update 2 - Broken Video
"Can anyone chime in please?"
  • over 6 years ago10/10/17 at 3:38 pm (UTC)
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"Hi Andrea, We are having the same issue. Update 2 now breaks our mp4 videos whereas SL3 Update 1 was perfectly fine. Thanks Jake"
  • over 6 years ago10/10/17 at 3:37 pm (UTC)
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"Hi Ashley, When will this update be rolled out to those of us not on 360? Thanks Jake"
  • over 6 years ago10/06/17 at 8:11 am (UTC)
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"Hi Pam, Yes it is a problem we have been highlighting for a while but no joy. We have also been adding the term to the definition, or j..."
  • over 6 years ago10/05/17 at 3:31 pm (UTC)
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"Hi Marcus, We are unfortunately in a position where many of our clients are disabling flash for security reasons. We also want to be pre..."
  • over 6 years ago10/02/17 at 9:49 am (UTC)
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"Hi, Has this issue been fixed yet? Given your stance on flash and the upcoming death of it, "publishing with flash backup" isn't an acc..."
  • over 6 years ago09/27/17 at 11:11 am (UTC)
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"Hi, To update this, we have tried with courses as small as 30mb and the problem is still present, it seems to be IE's inability to deal ..."
  • over 6 years ago09/13/17 at 8:12 am (UTC)
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"Hi Ashley, I don't think paying a continual subscription over a one-off cost is justification to fix a couple of bugs in the software th..."
  • almost 7 years ago06/06/17 at 8:03 am (UTC)
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"Hi Ashley, SL3 was effectively the same product at launch as SL360, so I do not understand why the same fix was not rolled out. Unless ..."
  • almost 7 years ago06/05/17 at 3:18 pm (UTC)
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"As far as I am aware they fixed it in SL360 but not in SL3."
  • almost 7 years ago05/17/17 at 7:57 am (UTC)