Jake Hurt
Jake Hurt
Senior Instructional Designer
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"Hi Andrea, We are having the same issue. Update 2 now breaks our mp4 videos whereas SL3 Update 1 was perfectly fine. Thanks Jake"
  • over 6 years ago10/10/17 at 3:37 pm (UTC)
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Jake Hurt started a new discussion Storyline 3 Update 2 - Broken Video
"Hi, Since updating to Update 2 in Storyline 3, we have found that many of our videos are no longer synching with the slide, and are lagg..."
  • over 6 years ago10/10/17 at 2:43 pm (UTC)
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"Hi Ashley, When will this update be rolled out to those of us not on 360? Thanks Jake"
  • over 6 years ago10/06/17 at 8:11 am (UTC)
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"Hi Pam, Yes it is a problem we have been highlighting for a while but no joy. We have also been adding the term to the definition, or j..."
  • over 6 years ago10/05/17 at 3:31 pm (UTC)
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"Hi Marcus, We are unfortunately in a position where many of our clients are disabling flash for security reasons. We also want to be pre..."
  • over 6 years ago10/02/17 at 9:49 am (UTC)
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"Hi, Has this issue been fixed yet? Given your stance on flash and the upcoming death of it, "publishing with flash backup" isn't an acc..."
  • over 6 years ago09/27/17 at 11:11 am (UTC)
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"Hi, To update this, we have tried with courses as small as 30mb and the problem is still present, it seems to be IE's inability to deal ..."
  • over 6 years ago09/13/17 at 8:12 am (UTC)
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"Hi Ashley, I don't think paying a continual subscription over a one-off cost is justification to fix a couple of bugs in the software th..."
  • almost 7 years ago06/06/17 at 8:03 am (UTC)
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"Hi Ashley, SL3 was effectively the same product at launch as SL360, so I do not understand why the same fix was not rolled out. Unless ..."
  • almost 7 years ago06/05/17 at 3:18 pm (UTC)
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"As far as I am aware they fixed it in SL360 but not in SL3."
  • almost 7 years ago05/17/17 at 7:57 am (UTC)
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Jake Hurt started a new discussion Storyline 3, Internet Explorer and HTML5
"Hi, We have started testing and uploading HTML5 only content to our LMS' and have found some disturbing problems. Looking at task manag..."
  • almost 7 years ago05/08/17 at 9:43 am (UTC)
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"Thanks for the fix for this, can you confirm the fix has been applied to Storyline 3? Thanks Jake"
  • 7 years ago04/20/17 at 8:21 am (UTC)
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"Hi Ashley, You cannot view flash output on a phone Thanks Jake"
  • 7 years ago04/12/17 at 7:58 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 is here and I'm THRILLED
"I don't know if anyone else has experienced this: We have black text in the notes, on a white background. Sometimes in the publish all t..."
  • 7 years ago04/07/17 at 12:57 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"Ah ok, Well, it might be difficult to keep it compatible if they keep adding features. We have met and decided to proceed with Storylin..."
  • 7 years ago04/07/17 at 12:49 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"You might be setting yourself up for a headache there! Probably better to stick with one. Surely if you have SL360 you don't need SL3?"
  • 7 years ago04/07/17 at 12:43 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"From a user and development point of view it would be simpler for everyone if Articulate simply made it so that when a certain version is..."
  • 7 years ago04/07/17 at 12:17 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"Hi Erin, Simon is correct, and Storyline 3 is compatible with 360 courses FOR THE MOMENT. In a certain amount of time once 360 has been..."
  • 7 years ago04/07/17 at 7:59 am (UTC)
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"Hi Alyssa, Good catch, that is what we use for all our courses as it makes best use of the browser space available when combined with Re..."
  • 7 years ago04/06/17 at 1:44 pm (UTC)
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Jake Hurt replied to the discussion Storyline 3 is here and I'm THRILLED
"Storyline 3 is a perpetual licence, meaning you pay for it once. Storyline 360 is a subscription meaning you pay for it once a year."
  • 7 years ago04/06/17 at 1:10 pm (UTC)
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Jake Hurt replied to the discussion Storyline 3 is here and I'm THRILLED
"Steve, Storyline '3' is already part of 360. Storyline 3 is the 'current' version of Storyline 360 released separately."
  • 7 years ago04/06/17 at 1:05 pm (UTC)
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"Hi Alyssa, Sure, see attached screenshots. This is in Storyline 3, it was an upgrade from Storyline 2. Thanks Jake"
  • 7 years ago04/06/17 at 8:11 am (UTC)
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Jake Hurt replied to the discussion Storyline 3 is here and I'm THRILLED
"We are excitedly trying SL3 out here, looks great so far, everything we needed from 360 without the hilarious subscription. We will prob..."
  • 7 years ago04/05/17 at 3:03 pm (UTC)
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"HTML5 support is a lot better in SL3, I'm sure Articulate will chime in and link the comparison page (I saw it earlier but can't remember..."
  • 7 years ago04/05/17 at 3:00 pm (UTC)
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"I can also confirm the issue only occurs with certain design ratios and sizes. I changed my player template from 1440 x 1080 to 720 x 54..."
  • 7 years ago04/05/17 at 11:33 am (UTC)