Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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"Hi Vicky, No update just yet! We'll post here if we have news to share."
  • 1 month ago05/28/24 at 2:38 pm (UTC)
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"Hi Jennifer, Thanks for reaching out and I'm sorry to hear you're experiencing this issue. I've opened a support case so we can investiga..."
  • 1 month ago05/23/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion AI Integration
"Hi Pooja, We’re still finalizing the pricing structure. We'll let you know when we have more to share!"
  • 1 month ago05/23/24 at 8:08 pm (UTC)
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"Hi, Robert! Thanks for reaching out. I'm sorry to hear you're experiencing an issue while trying to import content from a Word file but I..."
  • 1 month ago05/23/24 at 3:08 pm (UTC)
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"Hi Nom de Guerre, You're correct that the exit course trigger won't work when viewing the course in Review 360. This ability is logged as..."
  • 1 month ago05/23/24 at 2:53 pm (UTC)
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"Hi Melanie, Thanks for sharing this solution with the community!"
  • 1 month ago05/23/24 at 1:17 pm (UTC)
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"Hi Brandan, Thanks so much for reaching out about this and providing such detail! Are you working on your local hard drive? Are you publ..."
  • 1 month ago05/23/24 at 1:04 pm (UTC)
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"Hi Kris, Have you set the course navigation to restricted? This would allow learners to view the current slide and any slide they've prev..."
  • 1 month ago05/23/24 at 12:52 pm (UTC)
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"Hi Cassandra, It sounds like the course was created in Storyline, and published to an LMS, which collected the data shown above. If you h..."
  • 1 month ago05/23/24 at 12:30 pm (UTC)
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Kelly Auner replied to the discussion Clicking on Links starts a Download
"Hi Christina, I see you’ve contacted our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll contin..."
  • 1 month ago05/22/24 at 7:31 pm (UTC)
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Kelly Auner replied to the discussion Changing label on a Process block
"Hi Tina, I understand you'd like to edit the Step Label. You can do this by selecting Format and editing the text under Step Label. ..."
  • 1 month ago05/22/24 at 4:44 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Sharon, I understand you're experiencing a similar issue. Please try these troubleshooting steps and let me know if you need help!"
  • 1 month ago05/22/24 at 1:58 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Elisa, Thanks for reaching out about this! I have a few clarifying questions to help me narrow down the issue: First, I'd like to con..."
  • 1 month ago05/22/24 at 1:57 pm (UTC)
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Kelly Auner replied to the discussion Export to Word
"Hi Jennifer, I'm happy to jump in here! First, you'll want to check that you're using a supported version of Microsoft Office on your Pa..."
  • 1 month ago05/21/24 at 6:23 pm (UTC)
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"Hi Morgan, I checked with our team to confirm that Rise courses shouldn't be affected by this. If you're experiencing an issue, I'd like ..."
  • 1 month ago05/21/24 at 3:29 pm (UTC)
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"Hi Patrick, Thanks for reaching out and I'm sorry to hear you're experiencing something similar. If you're comfortable sharing your file ..."
  • 1 month ago05/21/24 at 1:49 pm (UTC)
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"Hi Robert, I'm sorry to hear you're experiencing this issue. I tested this out and I'm unable to replicate the issue. I'd like to ask a f..."
  • 1 month ago05/16/24 at 8:08 pm (UTC)
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Kelly Auner replied to the discussion How can i find my support tickets
"Hi Michael, I'm happy to provide some clarity on our support policy! There isn't a way to track current or past support cases through the..."
  • 1 month ago05/16/24 at 6:35 pm (UTC)
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Kelly Auner replied to the discussion "FI" changed into a symbol upon export
"Hi Malgorzata, I see that you’ve reached out to our Support Engineers and are working with my teammate, Luiza. You’re in great hands! We’..."
  • 1 month ago05/16/24 at 4:25 pm (UTC)
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Kelly Auner replied to the discussion Pre-Check and SuccessFactors
"Hi Learning & Development, I see you’ve contacted our Support Engineers and are working with my teammate, Darwin. You’re in great han..."
  • 1 month ago05/16/24 at 3:52 pm (UTC)
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"Hi Suzanne, Which browser are you using? Sometimes, browser restrictions can prevent a block from playing automatically when the first sl..."
  • 1 month ago05/16/24 at 2:53 pm (UTC)
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Kelly Auner replied to the discussion Hotspots not resizing in Storyline 3
"Hi Teresa, I understand you're experiencing an issue with the hotspots not expanding when previewing your course. I'm happy to help figur..."
  • 1 month ago05/16/24 at 1:34 pm (UTC)
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"Hi, B T! Thanks for reaching out and I'm sorry you've hit this snag. I've opened a support case on your behalf and just sent an email you..."
  • 1 month ago05/15/24 at 5:53 pm (UTC)
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Kelly Auner replied to the discussion White space below content
"Hi Humana Academy, Thank you for the screenshots! Were you able to achieve the look you were hoping for? If not, please let me know; I'll..."
  • 1 month ago05/15/24 at 3:43 pm (UTC)
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Kelly Auner replied to the discussion Dark Mode?
"Hi Deanna, Thanks for checking in! Our team is still tracking this request, so I've added your vote. We'll update this discussion when we..."
  • 1 month ago05/15/24 at 12:42 pm (UTC)