Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion Download Character Bundle
"Hello Alejandro! I see that you're working in a support case with our team to make sure you have access to the Characters that were purch..."
  • 2 years ago03/08/22 at 5:37 pm (UTC)
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Lauren Connelly replied to the discussion Storyline Record Screen best practices?
"Hello Tom! Great questions! We have an article that includes tips on what to include in a simulation that I think you'll find helpful: 5 ..."
  • 2 years ago03/08/22 at 5:10 pm (UTC)
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Lauren Connelly replied to the discussion Review 360
"Hello Curtis! Sorry for the trouble! I've just published a course from Rise 360 to Review 360 and it loaded without any issues. I am also..."
  • 2 years ago03/08/22 at 5:06 pm (UTC)
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"Hello Michael! I'm happy to help! Yes, you can start building a course in Storyline 3 with the intention of importing it into Storyline 3..."
  • 2 years ago03/08/22 at 3:19 pm (UTC)
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Lauren Connelly replied to the discussion Storyline crashing when I publish
"Hello Hanne! I see that you're working with my teammate, Ronaziel, in a support case. You're in great hands! We'll continue the conversat..."
  • 2 years ago03/04/22 at 9:04 pm (UTC)
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"Hello Scott! Sorry for the trouble! I understand that it is possible to import audio and captions on a single slide, but the caption file..."
  • 2 years ago03/04/22 at 8:32 pm (UTC)
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Lauren Connelly replied to the discussion Drag the seekbar, issues with layers
"Hi S T! We have had other bugs prioritized so this hasn't made it in a Storyline 360 update. I'm linking your comments to our report so t..."
  • 2 years ago03/04/22 at 7:58 pm (UTC)
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"Hello Brooke! This does seem strange! Have you tested the course in another LMS environment like SCORM cloud? I would recommend testing y..."
  • 2 years ago03/04/22 at 7:39 pm (UTC)
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"Hello Pamela! We are happy to solve this with you! I understand that you're importing the PowerPoint into Storyline. Are you using Storyl..."
  • 2 years ago03/04/22 at 3:47 pm (UTC)
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"Hi Priyanka! Sorry for the trouble this is causing! Since this is specific to your project, it would be helpful to see your .story file. ..."
  • 2 years ago03/04/22 at 3:41 pm (UTC)
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"Hello Paul! It sounds like this is what you might be running into: Microsoft Defender SmartScreen Prevents Articulate 360 from Installing..."
  • 2 years ago03/04/22 at 3:39 pm (UTC)
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Lauren Connelly replied to the discussion Adjusted Score
"Hi Kyle! We're happy to help! I would recommend creating a variable to track the scoring so that it can be configured to fluctuate depend..."
  • 2 years ago03/04/22 at 3:27 pm (UTC)
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Lauren Connelly replied to the discussion Trying to get survey results in the LMS
"Hello Molly! Thank you for updating us and sharing the solution! I know this will be helpful for others who come across a similar issue."
  • 2 years ago03/04/22 at 3:23 pm (UTC)
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Lauren Connelly replied to the discussion Reorder of triggers not available
"Hello Sam! You can connect with our Support Engineers by submitting a support case. "
  • 2 years ago03/04/22 at 1:16 pm (UTC)
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Lauren Connelly replied to the discussion Buttons with triggers as template?
"Hello Lucas! Thanks for sharing your file! I am seeing that when copying the button, the Jump to Slide trigger is included. Animations, l..."
  • 2 years ago03/03/22 at 7:52 pm (UTC)
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Lauren Connelly replied to the discussion Reset question slide, only if answer is wrong
"Hello Dan! I am happy to help! Thank you for sharing your file! I see that you have a Restart button on the Results Slide. Instead, I'd r..."
  • 2 years ago03/03/22 at 7:38 pm (UTC)
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Lauren Connelly replied to the discussion Resizing the states of a custom button
"Hello Tommy! I saw you've posted here, too, with your solution! Let us know if you still need assistance."
  • 2 years ago03/03/22 at 7:29 pm (UTC)
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"Hello Rajendra! Sorry for the trouble this is causing! I'd like our Support Engineers to take a look at your project to understand what i..."
  • 2 years ago03/03/22 at 7:20 pm (UTC)
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Lauren Connelly replied to the discussion Zone de clic
"Hello Jean! I know this will be helpful for other community members who come across this discussion! I appreciate you taking the time to ..."
  • 2 years ago03/03/22 at 7:15 pm (UTC)
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Lauren Connelly replied to the discussion Very Secure IT department - storyline 360
"Hello Michael! I'm happy to help provide clarity here! Articulate 360 desktop app in like the dashboard and then there are multiple progr..."
  • 2 years ago03/03/22 at 6:32 pm (UTC)
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Lauren Connelly replied to the discussion Flagged?
"Hi Nadeem! Welcome to E-Learning Heroes! I just unflagged that post so it is now visible to the community. Looks like it was flagged by a..."
  • 2 years ago03/03/22 at 1:45 pm (UTC)
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Lauren Connelly replied to the discussion Anchor points
"Hello Anna! I've added your comments to our report and linked this conversation so we can update you if this makes it on our feature road..."
  • 2 years ago03/02/22 at 9:02 pm (UTC)
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Lauren Connelly replied to the discussion Storyline 360 - aligning objects not working
"Hello Lindsay! Sorry for the trouble! I am not seeing any recent reports sharing a similar issue with the "align objects" button. Are you..."
  • 2 years ago03/02/22 at 8:09 pm (UTC)
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Lauren Connelly replied to the discussion Flipping card
"Hello Eulalie! We're happy to help! My first guess is that you'll need a variable to determine the state of the cards. Do you mind if I t..."
  • 2 years ago03/02/22 at 8:05 pm (UTC)
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Lauren Connelly replied to the discussion Storyline crashing when I publish
"Hello Hanne! I'm sorry to hear that publishing the course is causing this much trouble! I'm happy to help. I understand the course is cra..."
  • 2 years ago03/02/22 at 4:51 pm (UTC)