"Hi Chino, Thanks for getting back to me. I've done everything listed above and still no change. We use Google chrome as standard bu..."

"Hi Alyssa, It's the same in both of them (Rise360 / Review360). Only shows the trash can icon to the right of it. There are sub fol..."

"Hi Chino, Case now submitted for email invite issue. No pencil icon visible, only a trashcan icon to the right of the folder..."

"Hi Christopher, Thanks for replying, I've now successfully transferred the content to another team member but the email invite to t..."

"Hi , We have a slightly different issue in that we just want to transfer content from one team member to another. The original team..."

"Hi, As Adobe are pulling the plug on Flash by the end of next year, can I ask what the ramifications of that will be for current and futu..."

"Hi Alyssa, Uploaded package to support team.  Let's hope they can unravel the mystery! Thanks"

"Hi Alyssa, They are published to Articulate Online LMS.  We test them in several browsers including Chrome, Firefox, Safari, and Edge! "

"Hi Alyssa, It seems to be occurring after being published and I've checked previous published ones again and it is doing it on those too..."

"Hi, Quick question hoping for a quick answer: How do you stop the audio on a slide starting from the beginning again if paused midway? ..."

"Thanks, Alyssa.  Don't really want other non-affected users to have to redo what they've already done when they haven't had a problem.  W..."

"Hi Crystal, The LMS is Articulate Online. Michaela"

"Hi Ali, They access it via Articulate Online.  We also have a launch button on our website but that isn't the issue as those experiencin..."

"Hi, We have a couple of individuals who get a grayed out question when they go into a quiz.  Works fine on the authoring computer and tw..."

"Hi, We have a couple of students who keep experiencing a 'scroll down to the bottom to submit' message on one of our quizzes. If I go b..."

"Hi Crystal,   We use Articulate Online and have ticked all the relevant boxes regarding Android use and HTML5 when publishing.   I assu..."

"Hi, We have a student using articulate on an iPad; not using any browser only the iPad version. They resumed after it first locked up an..."

"Hi Ashley, Thanks for that.  We've not had any other comments and it's working fine for us in the office and from remote access too, the..."

"Hi Ashley, The student has tried on both desktop and MacBook and states that even after refreshing the sound didn't play very well. Any ..."

"Thanks both.  I've looked at the 'known issue' info and it isn't relevant to this problem.  We seem to cover all of the system requiremen..."

"Hi, We've had a comment from one of our students in Asia stating that the sound volume keeps dropping down within a presentation.  I've ..."

"Hi , We are experiencing an issue with one of our matching drag and drop questions.  It uploaded to Articulate Online without any proble..."

"Hi both, Thanks for that.  I'll do a bit of experimenting! Michaela"

"Hi, Is it possible to delay the appearance of the submit button on a question? And... Is it possible to set a timer for each of the in..."

"Hi, Does anyone know if it is possible to enter text onto different lines ie, paragraphing with a Short Answer survey question?  As it s..."