"Hi Chino, Thanks for getting back to me. I've done everything listed above and still no change. We use Google chrome as standard bu..."

"Hi Alyssa, It's the same in both of them (Rise360 / Review360). Only shows the trash can icon to the right of it. There are sub fol..."

"Hi Chino, Case now submitted for email invite issue. No pencil icon visible, only a trashcan icon to the right of the folder..."

"Hi Christopher, Thanks for replying, I've now successfully transferred the content to another team member but the email invite to t..."

"Hi , We have a slightly different issue in that we just want to transfer content from one team member to another. The original team..."

"Hi Alyssa, Uploaded package to support team.  Let's hope they can unravel the mystery! Thanks"

"Hi Alyssa, They are published to Articulate Online LMS.  We test them in several browsers including Chrome, Firefox, Safari, and Edge! "

"Hi Alyssa, It seems to be occurring after being published and I've checked previous published ones again and it is doing it on those too..."

"Thanks, Alyssa.  Don't really want other non-affected users to have to redo what they've already done when they haven't had a problem.  W..."

"Hi Crystal, The LMS is Articulate Online. Michaela"

"Hi Ali, They access it via Articulate Online.  We also have a launch button on our website but that isn't the issue as those experiencin..."

"Hi Crystal,   We use Articulate Online and have ticked all the relevant boxes regarding Android use and HTML5 when publishing.   I assu..."

"Hi Ashley, Thanks for that.  We've not had any other comments and it's working fine for us in the office and from remote access too, the..."

"Hi Ashley, The student has tried on both desktop and MacBook and states that even after refreshing the sound didn't play very well. Any ..."

"Thanks both.  I've looked at the 'known issue' info and it isn't relevant to this problem.  We seem to cover all of the system requiremen..."

"Hi both, Thanks for that.  I'll do a bit of experimenting! Michaela"

"Hi Leslie, We are using Quizmaker in Studio '13, not Storyline   - does that process still apply?  Also can they miss out questions if t..."

"Hi Leslie, Thanks for replying.  No worries, I changed the question type and that resolved the issue.  Thanks anyway. Michaela"

"Thanks Leslie.  Will do."

"Hi Leslie,   Is there an email address I can send it to rather than post it in a open forum?  Thanks."

"Hi, We seem to be experiencing the same thing - although we are running it through Articulate Online rather than an external LMS.  We've..."

"Hi Christie, Thanks for that. I'll look into all of your suggestions.  Much appreciated. :)"

"Hi Michael, It is regarding Articulate Online.  Sorry, I realised too late that I hadn't assigned the question to the correct discussion..."

"Hi Ashley, Thanks for the quick response. I knew you could do it in ppt, just wasn't sure if it transferred...I've tried it successfully..."

"Thanks, Leslie.  You are officially my new hero!  Much appreciated."