Mike Olivieri
Mike Olivieri Staff
CTO at Articulate
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Mike Olivieri replied to the discussion rise down for maintenance
"Hi Sandra, Sorry for the trouble, your browser may be holding on to the Rise BRB page. Could you please try restarting your browser and ..."
  • over 6 years ago10/04/17 at 3:21 pm (UTC)
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Mike Olivieri replied to the discussion Latest Rise update corrupted entire course
"Ridge, we've restored your course. We'll continue to investigate the cause. Thanks for your patience. "
  • over 6 years ago09/06/17 at 2:42 pm (UTC)
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Mike Olivieri replied to the discussion Latest Rise update corrupted entire course
"Ridge, I apologize for the trouble. We're looking into this issue now."
  • over 6 years ago09/06/17 at 12:32 pm (UTC)
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Mike Olivieri replied to the discussion Text in Rise
"Rachel, we've fixed this issue and the hyperlinks should now match your theme color. Sorry for the trouble, please let us know if you're ..."
  • over 6 years ago08/30/17 at 11:29 pm (UTC)
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Mike Olivieri replied to the discussion Cursor jumping
"This issue has been resolved. You just need to refresh any open browser tabs and the cursor will be back under your control. We're so so..."
  • over 6 years ago08/21/17 at 7:50 pm (UTC)
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"Irina, Could you please share an original images (JPEG and PNG) that you're uploading to Rise. I'm not too surprised that the quality is..."
  • almost 7 years ago07/21/17 at 2:39 pm (UTC)
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Mike Olivieri replied to the discussion Rise and iOS11
"Leigh, we've started testing Rise in iOS11 and will continue to look for possible issues. We don't expect to see any problems related to ..."
  • almost 7 years ago07/11/17 at 8:46 pm (UTC)
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Mike Olivieri replied to the discussion Is Rise really down for maintenance?
"I'll reach out directly to help troubleshoot. That definitely should not be happening. Sorry for the inconvenience. "
  • almost 7 years ago07/09/17 at 10:42 pm (UTC)
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Mike Olivieri replied to the discussion Is Rise really down for maintenance?
"Lesley, Can you please try visit the 360 Dashboard and then launch Rise again. You should be able to access all of your courses, mainten..."
  • almost 7 years ago07/09/17 at 10:34 pm (UTC)
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Mike Olivieri replied to the discussion Rise Card Sort Bug
"Luke, you should be able to enter spaces again. Please let me know if you're still having trouble. You may need to reload Rise in your br..."
  • almost 7 years ago07/07/17 at 5:27 pm (UTC)
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Mike Olivieri replied to the discussion Rise Card Sort Bug
"Hi Luke, Sorry for the trouble. I'm able to reproduce this bug as well. We'll get it fixed up quickly and I'll keep you updated here."
  • almost 7 years ago07/07/17 at 3:33 pm (UTC)
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Mike Olivieri replied to the discussion Review comments not coming through
"Catherine - I messaged you direct to get more info on your item and see if I can help get this resolved. "
  • almost 7 years ago07/03/17 at 2:00 am (UTC)
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Mike Olivieri replied to the discussion Duplicate Rise Module
"Hi Aaron, sorry for the trouble you're having with buttons. We'll have a fix for this issue soon. You're right, the duplicate process sho..."
  • almost 7 years ago06/22/17 at 11:26 am (UTC)
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Mike Olivieri replied to the discussion New Rise Feature: Send a Copy
"Hi Steve, Glad to hear you like the feature! Sorry for the issues you found. We'll get these fixed up soon. I'll follow up here."
  • almost 7 years ago06/16/17 at 10:57 am (UTC)
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Mike Olivieri replied to the discussion Exporting comments from "Review"
"PDF export does work a bit different when it comes to resolved comments. To export resolved comments with a PDF you need to make sure tha..."
  • almost 7 years ago06/02/17 at 7:59 pm (UTC)
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Mike Olivieri replied to the discussion Exporting comments from "Review"
"Hi Marisa, Could you please give this another try? It should be back up and running now. We have found an issue here and we're working ..."
  • almost 7 years ago06/02/17 at 7:33 pm (UTC)
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Mike Olivieri replied to the discussion Cannot access content library in Rise
"Hi Marty, Sorry for the trouble. Could you please try logging out and then back in to Rise. If that doesn't do the trick, let me know an..."
  • almost 7 years ago05/30/17 at 7:49 pm (UTC)
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Mike Olivieri replied to the discussion Exporting comments from "Review"
"Hi Bruce, CSV export should be working just fine. If you're seeing a problem with your export, would that be something you could share? "
  • almost 7 years ago05/30/17 at 1:48 pm (UTC)
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Mike Olivieri replied to the discussion Exporting comments from "Review"
"Exporting comments as a PDF is working again. Sorry for the inconvenience. We'll be keeping an eye on this and making some improvements f..."
  • almost 7 years ago05/30/17 at 1:46 pm (UTC)
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Mike Olivieri replied to the discussion Exporting comments from "Review"
"Sorry for the trouble. We'll get this fixed up and I'll post here once PDF export is working. "
  • almost 7 years ago05/27/17 at 2:32 pm (UTC)
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Mike Olivieri replied to the discussion Delay in Viewing New Comments?
"Hi Robert, I apologize for the trouble your team is having with Review. I'll reach out to you direct, so I can get some more information..."
  • almost 7 years ago05/25/17 at 2:32 pm (UTC)
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"Hi Brenda, I believe we have resolved this issue. Could you give it a try and let us know? You'll just have to refresh your browser first..."
  • almost 7 years ago05/10/17 at 7:54 pm (UTC)
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"Hi Brenda,  Sorry for the trouble, we'll look into this right away. Could you please let me know which web browser you are using Rise wi..."
  • almost 7 years ago05/10/17 at 4:32 pm (UTC)
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"Irina, we're able to reproduce the problem and are planning some improvements to our image compression. We'll keep this thread updated. "
  • 7 years ago04/12/17 at 5:49 pm (UTC)
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"Thanks Irina, we're looking into this a bit more now. I'll reach out once I have more info. "
  • 7 years ago04/11/17 at 10:57 pm (UTC)