Alyssa Gomez
Alyssa Gomez Staff
Customer Happiness Specialist at Articulate
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"Hi Renee! Here's a short recording of me using VoiceOver on macOS 13.2.1 and Chrome 111. During this recording, I used the VoiceOve..."
  • 4 days ago03/16/23 at 8:51 pm (UTC)
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"Hi there, Matthew! Thanks for working with Jan in your support case about this issue! Please let us know if you have any questions about ..."
  • 4 days ago03/16/23 at 8:10 pm (UTC)
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Alyssa Gomez replied to the discussion Error when adding picture / video
"Hi Marie-Louise! So sorry you continue to run into that error! To help me narrow this down, would you mind answering a few more questions..."
  • 4 days ago03/16/23 at 8:05 pm (UTC)
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"Hi there, Kip! Thanks for your question! I tried entering the HEX code #FFN35F into other color generator tools outside of Rise 360 (ex: ..."
  • 4 days ago03/16/23 at 7:46 pm (UTC)
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Alyssa Gomez replied to the discussion Poor Video Resolution in Rise
"Hi there, Tim! While we haven't made updates to the Rise 360 video upload process, we'd love to have a closer look at your software tutor..."
  • 4 days ago03/16/23 at 7:36 pm (UTC)
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Alyssa Gomez replied to the discussion Stop auto-play in embedded video - Rise
"Thanks, Tomer! Storyline blocks play automatically by default, which can cause interference when there are multiple Storyline blocks in t..."
  • 4 days ago03/16/23 at 7:21 pm (UTC)
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"Hi Robert, thanks for your question! While I don't have personal experience hosting Rise 360 content on Wordpress, some of your fellow co..."
  • 5 days ago03/15/23 at 2:59 pm (UTC)
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Alyssa Gomez replied to the discussion Microlearning Distribution
"Hi there, Gary. Karl is correct -- you'll want to publish your Microlearning for LMS and host it on a learning management system to track..."
  • 5 days ago03/15/23 at 2:56 pm (UTC)
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Alyssa Gomez replied to the discussion Microlearning Knowledge Checks
"Hi Angela! Right now, knowledge check blocks reveal the correct answer and allow the learner to move on after answering incorrectly. If w..."
  • 5 days ago03/15/23 at 2:47 pm (UTC)
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Alyssa Gomez replied to the discussion Table of Contents in MicroLearning
"Good question, Brent! While there isn't a way to hyperlink to specific blocks or steps in Microlearning, I can see how that would be usef..."
  • 5 days ago03/15/23 at 2:39 pm (UTC)
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"Hi there, Karl is spot on! Microlearning doesn't have the same tracking options as a course does. Instead, you simply choose which report..."
  • 5 days ago03/15/23 at 2:33 pm (UTC)
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"Hi there! Check out this example of an introductory course meant to help familiarize learners with accessing and interacting with your Ri..."
  • 7 days ago03/13/23 at 2:26 pm (UTC)
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Alyssa Gomez replied to the discussion Rise Accessibility Question
"Hi Judith! Since you're designing this course with accessibility in mind, you may want to separate that larger screenshot into seve..."
  • 7 days ago03/13/23 at 2:14 pm (UTC)
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Alyssa Gomez replied to the discussion Links opening in custom sized window
"Hi there, Tracy! Internet Explorer is no longer a supported browser for viewing Rise 360 content, so I recommend that learners use ..."
  • 7 days ago03/13/23 at 2:05 pm (UTC)
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Alyssa Gomez replied to the discussion Share Rise courses with Team
"Hi there, Amy! Thanks for bringing this up! If you removed your team members from the collaborators tab, they should no longer have acces..."
  • 7 days ago03/13/23 at 2:00 pm (UTC)
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"Hi there, Terry. Thanks so much for sending over those screenshots! We'd love to take a closer look at the original image files, if you d..."
  • 7 days ago03/13/23 at 1:57 pm (UTC)
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"Hi there, Katie! When you export a Rise 360 course for LMS, the zipped output should contain a scormcontent folder. Inside tha..."
  • 7 days ago03/13/23 at 1:45 pm (UTC)
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Alyssa Gomez replied to the discussion Different Images for Each Lesson Header
"Hi Carolyne! Sarah shared how she removed the lesson headers here in this discussion thread. You also have the option to use a small less..."
  • 7 days ago03/13/23 at 1:35 pm (UTC)
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Alyssa Gomez replied to the discussion font color defaults in Rise
"Hi there, Liz and Whitney! Thanks so much for these ideas. Accessibility is very important to us, and we'll let you know if we make chang..."
  • 7 days ago03/13/23 at 1:29 pm (UTC)
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Alyssa Gomez replied to the discussion Accessibility in Rise 360
"Hi there, Wayne! When designing a course with accessibility in mind, you'll want to make audio and video content accessible to lear..."
  • 7 days ago03/13/23 at 1:17 pm (UTC)
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Alyssa Gomez replied to the discussion Convert "Microlearning" to a "Course"
"Thanks for checking out Microlearning, Tim! I'll share your hybrid idea with our team! "
  • 12 days ago03/08/23 at 10:49 pm (UTC)
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Alyssa Gomez replied to the discussion decision tree template in Rise?
"Hi there, To Phuong Ho! Elizabeth created a course with a single lesson in it. That lesson only contains one scenario block. Here's ..."
  • 12 days ago03/08/23 at 10:45 pm (UTC)
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"Hi Stephen! The mobile preview in Rise 360 won't show the Storyline block. Instead, test the Storyline block by opening the Share li..."
  • 12 days ago03/08/23 at 10:40 pm (UTC)
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"Hi there, Bill! There isn't a way to import JSON files into a Storyline 360 project, so your best bet would be to embed the content..."
  • 12 days ago03/08/23 at 10:31 pm (UTC)
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Alyssa Gomez replied to the discussion Secured Access for RISE courses
"Hi there, Sandi! It sounds like your client doesn't have a learning management system (LMS), so you're using a Rise 360 course to a..."
  • 12 days ago03/08/23 at 10:21 pm (UTC)