"Thank you, Ashley. I'd guessed that we'd receive specific notification over our issue. I know it's not your fault, and I don't mean to gi..."

"Excitedly I downloaded and installed Update 10 today, thinking that this major bug will have been fixed. It hasn't. Frankly (and I'm sorr..."

"Hi everyone I've just come across this problem myself. I have updated Storyline 2 recently, and my master slides are refusing to apply s..."

"Thank you, Ashley!"

"Hi folks This is a problem that has just arisen for us. I have a text-entry form that users need to fill in. This contains three text-en..."

"Hi Ashley Thank you - I'll try the repair process. And to answer your question, I was working on files on my computer's hard drive. I'l..."

"Hi - I've had this problem whenever I've imported Studio projects into Storyline - mainly quizzes from Quizmaker. I've ended up with lite..."

"Hi Ashley Is there any progress on this issue? I had a discussion with you on another thread a few months back and I got round the probl..."

"Hi Joseph Sorry not to reply sooner, but I had to ask my colleague in our publishing studio, and then I was out of the office all day ye..."

"Hi Joseph and Ashley, The workaround above was OK, to a point, but Storyline also continued to considerably slow down the frame rate. In..."

"Hi all - I've just imported an animated GIF into SL2, and it's not recognising  the loop setting - i.e. my design colleague set it to onl..."

"Ashley - that's odd - I posted a reply about the case number but I can't see it on this thread. Did you see it?"

"Yes - it's # 00450241 I'm afraid the support team member who replied very promptly didn't read or didn't understand the notes I wrote in..."

"Thanks, Ashley - I have done this."

"Hi all I received the Flash error message like everyone else, and I fixed the issue with an SL2 update. However, I've just tried to impo..."

"Hi Ashley Thanks for this. I may have caused the problem with the multiple slide masters, as this file was a 'save as' from a previous q..."

"Hi Ashley Thanks for your reply. I changed the colours and the size of the feedback boxes on my custom masters, and these apply without ..."

"Hi all I have Storyline 2 and I've created new feedback slides for my project using the client's fonts and colours. However, although ri..."

"Hi Emily Thank you. The original file (in Quizmaker) had been on my C-drive, and I continued to work on the new version (imported into S..."

"Hi all Can anyone tell me why my feedback slides keep defaulting to Articulate font, despite my having customised them on the feedback m..."

"Hi Phil Thanks for your quick reply. The client raised the issue; she could see it in the correct font when she viewed it on our LMS, but..."

"Hi all We're experiencing an issue with font changes after uploading a module to another LMS. I created a module that refers to the learn..."

"Hi Caesar Many thanks for your reply. However, I was perhaps not clear - the slides that have disappeared aren't the question slides, but..."

"Help!!! I've just lost a whole day's work!! Storyline has been crashing when I try to draw slides from a question bank. Today, when it fi..."

"Brilliant - that seems to be working now. Thank you!"