Clarelyn Gonzales
Clarelyn Gonzales
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"Hi Rebeca, Welcome to the community! There's this article that says mp4 videos require a MIME type on your server to play properly. Yo..."
  • almost 6 years ago05/08/18 at 3:17 am (UTC)
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Clarelyn Gonzales replied to the discussion Trouble with Audio when Importing mp4 files
"Hi Vaisahali, Welcome to the community! You might find this article helpful. There are few steps that you may follow from there. Let u..."
  • almost 6 years ago05/07/18 at 2:07 pm (UTC)
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Clarelyn Gonzales replied to the discussion parent container error
"You're welcome, Sachin! Thanks for the update. Glad it worked!"
  • almost 6 years ago05/03/18 at 5:03 pm (UTC)
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Clarelyn Gonzales replied to the discussion parent container error
"Hi Sachin, Welcome to the community! Have you tried to use Storyline's Save As feature to save a new copy of the project to a different..."
  • almost 6 years ago05/02/18 at 5:09 pm (UTC)
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Clarelyn Gonzales replied to the discussion 360 Release videos not playing
"Hi Traci, This seems to be a security restriction. "If you view an Articulate Storyline course on your local hard drive (or send it to ..."
  • almost 6 years ago05/02/18 at 3:50 pm (UTC)
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Clarelyn Gonzales replied to the discussion Saving Scores and Variables to Web Server
"Hi Dr Kam Welcome to the community forums! Are you looking for ways to Send the Value of a Variable to an LMS? You might find this arti..."
  • almost 6 years ago05/02/18 at 9:16 am (UTC)
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Clarelyn Gonzales replied to the discussion Storyline Player HIDDEN in IE11
"Hi Mark, Thanks for the details and for sharing that video. You may also want to share either the .story file or a link to your publishe..."
  • almost 6 years ago05/02/18 at 8:25 am (UTC)
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Clarelyn Gonzales replied to the discussion Video not playing - showing still shot only
"Hi Nicole, I'm sorry to hear about your video issue. Just to verify, where are you testing the published content? You may want to test w..."
  • almost 6 years ago05/02/18 at 3:55 am (UTC)
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Clarelyn Gonzales replied to the discussion Closed Captioning on Timeline Preview
"Hi Sam, Welcome to the community forums! You might find this link helpful; Using Triggers to Turn Captions On and Off   Should you e..."
  • almost 6 years ago05/01/18 at 7:02 pm (UTC)
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"That's great! Glad it's working now. Thanks for the update, Joanne."
  • almost 6 years ago05/01/18 at 6:40 pm (UTC)
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Clarelyn Gonzales replied to the discussion Articulate 360 Themes
"Hi Jennifer, Welcome to the community forums.   You might find this thread helpful as it discusses working codes and samples relevant ..."
  • almost 6 years ago05/01/18 at 1:51 am (UTC)
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"Joanne, I'm actually having it inserted just as how a normal image is being inserted. Under insert tab >Select Picture >Choose th..."
  • almost 6 years ago05/01/18 at 1:27 am (UTC)
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"Hi Joanne,   This seems to be a tricky one. I've tried to use your gif file on my end and it didn't work. I've inserted a different g..."
  • almost 6 years ago04/30/18 at 5:56 pm (UTC)
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"Hi Tim, Make sure that Storyline isn't open when you install the font then perform a reboot after installation. Once you've installed th..."
  • almost 6 years ago04/30/18 at 4:03 pm (UTC)
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"Hi Erin, I'm sorry this is causing you headaches.  I have checked and reviewed the image you've attached. It seems that reason behind t..."
  • almost 6 years ago04/28/18 at 11:37 am (UTC)
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Clarelyn Gonzales replied to the discussion Storyline 360 - Player hidden - Web version
"Hi Marzia, There are few reasons as to why any web object could be missing from your published Storyline course. You may check this art..."
  • almost 6 years ago04/27/18 at 11:25 pm (UTC)