John Morgan
John Morgan Staff
Articulate
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John Morgan replied to the discussion Storyline 3 - hide sidebar blank space
"Hi Lorenz, I'm sorry you're having an issue with a black bar appearing on the iPad! You are experiencing a bug in the software that has a..."
  • 12 hours ago12/07/22 at 9:14 pm (UTC)
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"Hi Cyd, Thanks for the follow-up question! Good news! I was able to import a multiple-choice question from Excel with the points set to 0..."
  • 12 hours ago12/07/22 at 8:57 pm (UTC)
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"Hi Janelle, I'm sorry you're having this issue with Storyline 360! You are experiencing a bug in the software that has already been repor..."
  • 15 hours ago12/07/22 at 6:28 pm (UTC)
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"Hi Mateusz, I'm sorry you're having this issue with Storyline 360! Have you tried doing a repair of the software? Here's an article on ho..."
  • 15 hours ago12/07/22 at 6:18 pm (UTC)
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John Morgan replied to the discussion Peek File inserted in Presenter
"Hi Shanley, We deleted your post because it contained a link that redirected to a gaming site which goes against our posting guidelines, ..."
  • 15 hours ago12/07/22 at 5:57 pm (UTC)
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"Hi Achyut, Good news! The "score by choice" option is still available in Storyline 360! Here is a video showing you where to find it! htt..."
  • 16 hours ago12/07/22 at 5:02 pm (UTC)
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"Hi Account 3, I was unable to reproduce the behavior you encountered. Would you be able to share a screenshot or your story file here or ..."
  • 16 hours ago12/07/22 at 4:35 pm (UTC)
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"Hi Cyd, Currently, ungraded questions are not supported when imported from an Excel spreadsheet. Here is an article with more information..."
  • 17 hours ago12/07/22 at 3:52 pm (UTC)
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John Morgan replied to the discussion Theme color vs project color
"Hi Darin, Thanks for asking about this! Project colors are colors you're picking for individual parts of your project. Theme colors are c..."
  • 17 hours ago12/07/22 at 3:35 pm (UTC)
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John Morgan replied to the discussion Update - Color Palette not showing
"Hi Renee, Thanks for giving me some more information on your situation! You may have already seen the support email from me. As mentioned..."
  • 18 hours ago12/07/22 at 2:33 pm (UTC)
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John Morgan replied to the discussion Hide personnal tabs in the player ?
"Hi Cynthia, Hiding custom menu tabs is a great idea for a feature request and others thought so too! A feature request has already been s..."
  • 1 day ago12/06/22 at 9:02 pm (UTC)
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John Morgan replied to the discussion alignment text box
"Hello everyone, I'm sorry you're having this issue with text entry boxes! You are experiencing a bug in the software that has been report..."
  • 1 day ago12/06/22 at 8:52 pm (UTC)
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"Hi Tony, This outline issue sounds very strange! We would love to troubleshoot this for you! Would you be willing to share your file here..."
  • 1 day ago12/06/22 at 7:34 pm (UTC)
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John Morgan replied to the discussion Update - Color Palette not showing
"Hi Renee, I'm sorry you're having this issue with the color palette! I would love to troubleshoot this for you! First, I have a follow-up..."
  • 1 day ago12/06/22 at 6:16 pm (UTC)
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"Hi Santosh, I'm following up on your E-Learning Heroes post. As mentioned in the support email, I've created a case to escalate your issu..."
  • 1 day ago12/06/22 at 5:27 pm (UTC)
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"Hi Rosana, Thanks for replying! Good news! You can add audio tracks and set them to play to specific points using media triggers! Here ar..."
  • 1 day ago12/06/22 at 4:40 pm (UTC)
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"Hi Teresa, This is John with Articulate following up on your E-Learning Heroes post. As mentioned, I've created a case to escalate your i..."
  • 2 days ago12/06/22 at 2:54 pm (UTC)
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"Hi Anneruth, Thanks for the update! I'm glad you were able to get the result you wanted after uploading it to Moodle! I guess, at this po..."
  • 2 days ago12/06/22 at 2:24 pm (UTC)
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John Morgan replied to the discussion Problem solving in Storyline
"Hi Melissa, I'm sorry you're having an issue with the navigation in your course! I have opened a support case on your behalf. You will b..."
  • 2 days ago12/05/22 at 9:58 pm (UTC)
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"Hi Sarah, I'm glad you were able to create accessible text and zoom to fit toggles! Currently, there is no way to create custom keyboard ..."
  • 3 days ago12/05/22 at 9:00 pm (UTC)
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"Hi P D, You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's ..."
  • 3 days ago12/05/22 at 8:18 pm (UTC)
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John Morgan replied to the discussion Storyline gradient
"Hi StacyLeagh, You are experiencing a bug in the software that has already been reported and is in the process of being resolved. I'm goi..."
  • 3 days ago12/05/22 at 8:09 pm (UTC)
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John Morgan replied to the discussion Video Color Issue
"Hi Cody, I'm sorry you're having an issue with video colors! I have opened a support case on your behalf. You will be hearing from them ..."
  • 3 days ago12/05/22 at 6:45 pm (UTC)
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"Hi Rosana, Thanks for asking about this! You can use Storyline 360's Text to Speech feature to narrate what's on the screen. Here's an ar..."
  • 3 days ago12/05/22 at 6:29 pm (UTC)
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John Morgan replied to the discussion Text to Speach Feature and Variables.
"Hi Michele, Real-time text to speech is a great idea for a feature request and others think so too! A feature request has already been su..."
  • 3 days ago12/05/22 at 5:43 pm (UTC)