Steven Benassi
Staff
Customer Happiness Specialist at Articulate
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New Jersey
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Contact Me
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Steven Benassi replied to the discussion Rise 360: Tweaking the theme?
"Hi Frank!
It sounds like you're trying to modify the color of hyperlinks in a Rise 360 lesson!
To do that:
Select the text to which you ..."
- 33 minutes ago05/03/24 at 1:14 pm (UTC)
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Steven Benassi replied to the discussion Icons cover headline
"Hi Kristoffer!
Thanks for following up!
The Macbook I used for testing is from 2021, with 1920x1080 being the lowest resolution available..."
- 1 hour ago05/03/24 at 12:56 pm (UTC)
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Steven Benassi replied to the discussion Storyline review 360 freezing when you click on review link
"Hi CE Learning!
Glad to see Joe has been helping you! Sorry to hear your Review 360 links are freezing!
Great move sharing your .story fi..."
- 17 hours ago05/02/24 at 9:00 pm (UTC)
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Steven Benassi replied to the discussion I am facing issue to open storyline in mylaptop
"Hi Shubhra!
Sorry to hear you're having trouble accessing Storyline!
A helpful first step would be confirming that the network endpo..."
- 17 hours ago05/02/24 at 8:36 pm (UTC)
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Steven Benassi replied to the discussion Storyline Quiz Screen Reader Navigation
"Hi Melanie!
It sounds like you've hit a snag when navigating your Storyline course with the NVDA screen reader. Happy to help with this!
..."
- 18 hours ago05/02/24 at 8:12 pm (UTC)
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Steven Benassi replied to the discussion Pixelated Video in Replay
"Hi Amy!
So glad to hear Jeanne's post helped solve your issue! If you run into any setbacks moving forward, please let us know.
Have a gr..."
- 21 hours ago05/02/24 at 4:30 pm (UTC)
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Steven Benassi replied to the discussion Taking videos full screen on SAP Successfactors LMS
"Hi Bill!
Sorry to hear you've run into this setback! Thanks for sharing the troubleshooting steps you've implemented so far!
It sounds li..."
- 21 hours ago05/02/24 at 4:23 pm (UTC)
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Steven Benassi replied to the discussion Anyway to recover corrupted files?
"Hi Peter!
So sorry to hear you've run into this setback! Glad to see Phil and Walt have been helping you!
I noticed that you've also open..."
- 23 hours ago05/02/24 at 2:32 pm (UTC)
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Steven Benassi replied to the discussion Pausing media when user switches tabs, or minimize the window
"Hi Riya!
Happy to help!
I noticed that you've opened a support case and connected with my colleague, Ian. As Ian shared:
There isn't a se..."
- 23 hours ago05/02/24 at 2:19 pm (UTC)
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Steven Benassi replied to the discussion Built-In "Accessible" Theme
"Hi Daniel!
Thanks for reaching out!
I noticed that you've previously opened a support case and connected with my teammate, Lianne. I've u..."
- 24 hours ago05/02/24 at 2:13 pm (UTC)
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Steven Benassi replied to the discussion Audio not working during Preview
"Hi Lisa!
So glad to hear George's post was helpful!
I see that you also have a support case being handled by my teammate, Chester. You're..."
- 1 day ago05/01/24 at 8:50 pm (UTC)
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Steven Benassi replied to the discussion Adding constructive feedback after each question in scored quiz
"Hi Manasee!
Glad to see Phil has been helping you!
I just wanted to pop in and share an article on setting feedback by question in Storyl..."
- 1 day ago05/01/24 at 8:43 pm (UTC)
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Steven Benassi replied to the discussion Storyline 360 won't preview any of my projects!
"Hi Mike!
So glad to hear Julia's reply was helpful!
I noticed that you've also opened a support case and connected with my colleague, Dar..."
- 1 day ago05/01/24 at 8:31 pm (UTC)
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Steven Benassi replied to the discussion Seeking Clarification on Reach 360 Users and Pricing
"Hi Dan!
Thank you for sharing the example!
I noticed that you've opened a support case and connected with my teammate, Gren. You're in ex..."
- 1 day ago05/01/24 at 7:48 pm (UTC)
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Steven Benassi replied to the discussion Seeking Clarification on Reach 360 Users and Pricing
"Hi Charles!
Happy to share some insight on this!
If you need to disable a learner's access you can remove the learner from a course. This..."
- 2 days ago05/01/24 at 7:19 pm (UTC)
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Steven Benassi replied to the discussion Seeking Clarification on Reach 360 Users and Pricing
"Hi Gabriela!
Happy to jump in here!
Active learning is tracked for each 30-day billing period. Your active learner count is calculated ba..."
- 2 days ago05/01/24 at 6:38 pm (UTC)
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Steven Benassi replied to the discussion Audio is not replaying when I select replay
"Hi Sandy!
Sorry to hear you've run into this setback!
To clarify, does this issue occur only when viewing your course through an LMS? If ..."
- 2 days ago05/01/24 at 3:54 pm (UTC)
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Steven Benassi replied to the discussion Thin line related to closed caption?
"Hi Jeff!
Happy to help with this!
To clarify, does the red line appear when previewing the course, as well as in the published output? If..."
- 2 days ago05/01/24 at 2:09 pm (UTC)
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Steven Benassi replied to the discussion Icons cover headline
"Hi Kristoffer!
Happy to help with this!
Testing the behavior on my end with a 15.4-inch Macbook, I was unable to reproduce the same issue..."
- 3 days ago04/30/24 at 8:19 pm (UTC)
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Steven Benassi replied to the discussion Rise PDF Export Omitting Images
"Hi Everyone!
I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing ..."
- 3 days ago04/30/24 at 3:05 pm (UTC)
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Steven Benassi replied to the discussion Audio not recording in Rise process block
"Hi Tom!
Sorry to hear you're having trouble recording audio in Rise 360!
To clarify, is the audio absent when previewing your course, or ..."
- 3 days ago04/30/24 at 2:47 pm (UTC)
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Steven Benassi replied to the discussion pdf exports comes without images
"Hi Everyone!
I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from ..."
- 3 days ago04/30/24 at 1:56 pm (UTC)
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Steven Benassi replied to the discussion Rise 360 - Storyline block not functioning properly on mobile
"Hi Julie!
Sorry to hear you're having issues with a Storyline Block from your Rise lesson!
I see that you've already opened a support cas..."
- 3 days ago04/30/24 at 1:41 pm (UTC)
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Steven Benassi replied to the discussion Captions for an audio file in Rise?
"Hi Alexandra!
Thanks for checking in on this!
We are still tracking the feature request to allow closed captioning for Audio Blocks in Ri..."
- 3 days ago04/30/24 at 12:51 pm (UTC)
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Steven Benassi replied to the discussion Rise: "The Custom Error Module Does Not Recognize This Error"
"Hi Cory!
I just wanted to pop in and share that since this discussion is a bit older, Heather may no longer be subscribed. If you'd like ..."
- 3 days ago04/30/24 at 12:42 pm (UTC)