"Hi Ashley, I couldn't attach a file to the page. Whenever I tried and pressed reply, I was sent to a blank page that said the page was ..."

"Hi Ashley, I was referring to the section on playing both audio and video because there isn't anything about playing audio and animation..."

"Great! How should I send them? Thank you, Julia Kirby Online Training Manager LeanCor Supply Chain Group Cell: (864) 325-9945 Emai..."

"Leslie, I would love to talk to someone as well.  I'm having the same issue.  However, when I looked at the compatibility matrix, it show..."

"I am having major problems with this, but I am using presenter.  Wondering if I should switch to Storyline to resolve this issue.  Questi..."

"I have sent them in before to discover nothing can be done about this ... so now I use the picture and screen shot work around's for ever..."

"*type not time"

"Hey - wanted to warn you about publishing HTML5 content with presenter.  If you want the content to be compatible with iPad, check out th..."

"I also have a suggestion, but somehow posted my comment before adding it.  I also have this problem.  Any sort of shapes, tables, smart a..."

"Just wanted to say ditto, I'm having all the same issues I had with the older version.  Bummer!"

"I wanted to warn everyone here that if you're creating shapes in power point and then  using articulate's sync animation, the preview may..."

"I am using Articulate Presenter and have a lot of SCORM packages over the past few years using audio narration recorded into the articula..."

"Hi Alexi, This is also happening to me.  I have over 16 different courses and they all do this.  It's such a pain- I wish I had a soluti..."

"Hi Leslie,   As I mentioned, I went through all the support articles, including this one.  None of these are relevant/worked for me.  I..."

"Hi Leslie,   It's actually 9 different videos within the same course.  I have tried deleting and re-inserting each one as well as unins..."

"Hi Leslie, Thanks for your reply.  I tried this earlier this morning and just tried it again when I read your message.  I uninstalled, r..."

"Ah... this is happening to me all over again.  I purchased a new laptop and things had been going well, but just recently, I've been havi..."

"Thank you for sending me support, Ashley"

"All of my presentations are doing this now.  I opened three without reusing the slides and once they 'upgraded' to 13 to narration went m..."

"I previously upgraded to 13 and have over 20 presenter files with a combination of video and slides with narration.  When I upgraded my p..."

"Hi Ashley. I did try with the new files, but with no success. I also created new packages by following the 'reuse slides' direction but t..."

"Ashley, Thanks for the link.  I did go through the instructions on creating a package, but I am still not able to open publish or player ..."

"Hi Ashley, I just moved some of the files to a local drive and tried but am still getting an error message that something has happened to..."

"I am using studio 13 and powerpoint 07.  The specs line up to be compatible and I've been working in it day in and day out for the past c..."

"I have quite a few modules created in 09 that I am now updating to 13 and all my learning games are disappearing when I do so.  Is there ..."