The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.
I have attempted the workaround and am still unable to view the file through preview. I am running Windows 7. I can't believe there is still no update for this fix.
I am running windows ten and I used a fix mentioned earlier in this forum that uninstalled a windows update and now the preview button works, however there is no audio.
I am running Windows 10 as well, and can verify that the only way to fix the issue at the moment is to uninstall the latest Windows Security Update. Also, be sure to disable automatic updates from installing until there is a more permanent solution from Adobe or Articulate.
i quote Michael, you can fix it by uninstalling windows update on flash player as described in the linked thread. Remember to use the Microsoft specific tool to remember OS not to update again that specific update.
Is this happening with an existing course, or is it a file that you've created since experiencing the issue?
In either case, I'd suggest importing a slide that contains audio from the affected file into a new project. If the audio works in the new file, your existing course may have corrupted, but you should be able to import the rest of your content without losing progress.
If the audio still doesn't play at that point, you may have another issue with your Storyline Installation. I'd defer to Articulate Support at that point.
I had audio issues a while ago on another project, that was completely unrelated to this Flash issue, and the only fix was to do a fresh install. But I hope the importing into a new file does the trick for you!
For all those on Windows 8/10 that are rolling back to the earlier Flash version, I'd caution not to use Internet Explorer to surf the Web. By rolling back, you remove the recent Flash security fixes and increase the chance of becoming infected with Malware.
Two options if you manage your own PC or your IT staff will allow it:
#1 (best option until patch available) Use Google’s Chrome browser to surf the Web. It uses the latest Flash version embedded so its safer to use. Chrome's Flash is a separate installation than the one for Internet Explorer Flash and should not interfere with Storyline.
#2 If Chrome is not an option, install Malwarebytes Anti-Exploit. It is designed to stop many types Flash based Malware that anti-virus won’t. (Like antivirus there are no guarantees – patching is always the best option). There’s even a free version so no harm in trying it out. https://www.malwarebytes.org/antiexploit/
I have removed the buggy flash; I've 'hidden' it so that Microsoft doesn't auto update it.
I've rebooted. I still do not have preview.... plus - I'm confused because:
- References to flash versions on this forum seem to be different than on Adobe's 'archive' page and I don't know what to reinstall - I don't think I have any flash versions installed - I'm concerned now that I've exposed myself to security risk - I'm doing this on my pc at home and don't have any IT support on my home computer, which is running windows 10
Could someone please advise what I need to reinstall with the name as it is listed on the adobe site please?
I'm not sure what Flash version it should be but you should wind up with a version prior to Flash 20.0.0.267.
Your right to be concerned as rolling back to the earlier version does undo the Flash security fixes. See my post from earlier today for some options to be more secure while surfing the Web.
Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users."
Try uploading the course to a different URL or opening the course in Private Browsing mode in your browser. Your browser has cached the old version of the course and the new files mess it all up.
Thanks for the continued assistance for those in this thread that have still had issues once reverting the Flash versions. If you've followed the steps in the article here, please also feel free to reach out to our Support team directly here as they'll be able to help double check that you've gone through all the steps mentioned and if it's still not working help you troubleshoot any other potential issues.
We're continuing to monitor the Adobe and Windows updates in regards to Win 8 and 10 for additional information and hope to see an update soon. If you're using Win 7 please note the directions for fixing that with the latest Flash version for Win 7 are included in this article.
In that case, I'd suggest opening a ticket with Articulate Support, Randy.
It seems odd to me that you're just now experiencing audio issues with something that you upgraded from SL1. Or, did you just recently try to upgrade the course to SL2?
My understanding is that the Adobe website versions/resources do not apply to Windows 8 or Windows 10 users--which definitely isn't clear on their site.
Starting with Windows 8, Microsoft included Flash as a part of the OS for Internet Explorer/Edge--those updates can only come from Microsoft in terms of a Windows Update. The stuff that I've found on Adobe appear to only be the standalone versions of Flash Player, which won't fix the issue on Windows 8/10.
Once we uninstall and hide the suspect Windows Update, all we can do is wait for Microsoft to push the updated version from Adobe. Not the best solution in terms of the security patch, but avoiding IE/Edge and using Chrome in the meantime will help mitigate the risk.
If I'm wrong with any of this, someone please speak up and let me know!
305 Replies
I have attempted the workaround and am still unable to view the file through preview. I am running Windows 7. I can't believe there is still no update for this fix.
Hi Edward
I"'m on Windows 8 and had to turn off IE to be able to rollback flash version
Hi Jason,
Adobe fixed the issue for Windows 7 and Windows Vista computers in Flash Player 20.0.0.270.
Using Internet Explorer, visit this page to download and install the latest Flash Player update.
I am running windows ten and I used a fix mentioned earlier in this forum that uninstalled a windows update and now the preview button works, however there is no audio.
I am using Storyline 2 & have Windows 10, It does me no good to publish without previewing. You need to get a fix for this now!
Hi Phoebe,
I am running Windows 10 as well, and can verify that the only way to fix the issue at the moment is to uninstall the latest Windows Security Update. Also, be sure to disable automatic updates from installing until there is a more permanent solution from Adobe or Articulate.
https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
i quote Michael, you can fix it by uninstalling windows update on flash player as described in the linked thread. Remember to use the Microsoft specific tool to remember OS not to update again that specific update.
I did uninstall the security update, and the preview now works.....but no audio
Have you also rebooted your machine, Randy?
Yes
Is this happening with an existing course, or is it a file that you've created since experiencing the issue?
In either case, I'd suggest importing a slide that contains audio from the affected file into a new project. If the audio works in the new file, your existing course may have corrupted, but you should be able to import the rest of your content without losing progress.
If the audio still doesn't play at that point, you may have another issue with your Storyline Installation. I'd defer to Articulate Support at that point.
I had audio issues a while ago on another project, that was completely unrelated to this Flash issue, and the only fix was to do a fresh install. But I hope the importing into a new file does the trick for you!
For all those on Windows 8/10 that are rolling back to the earlier Flash version, I'd caution not to use Internet Explorer to surf the Web. By rolling back, you remove the recent Flash security fixes and increase the chance of becoming infected with Malware.
Two options if you manage your own PC or your IT staff will allow it:
#1 (best option until patch available) Use Google’s Chrome browser to surf the Web. It uses the latest Flash version embedded so its safer to use. Chrome's Flash is a separate installation than the one for Internet Explorer Flash and should not interfere with Storyline.
#2 If Chrome is not an option, install Malwarebytes Anti-Exploit. It is designed to stop many types Flash based Malware that anti-virus won’t. (Like antivirus there are no guarantees – patching is always the best option). There’s even a free version so no harm in trying it out. https://www.malwarebytes.org/antiexploit/
Thank you very much!
I uninstalled the 12/31/15 update and set Chrome as my default browser.
I think I found the right setting so it won't automatically update, too.
Both Preview and the audio are working for me now.
Yes these are imported storyline 1 programs
Sent from my iPhone
Sent from my iPhone
I have removed the buggy flash; I've 'hidden' it so that Microsoft doesn't auto update it.
I've rebooted. I still do not have preview.... plus - I'm confused because:
- References to flash versions on this forum seem to be different than on Adobe's 'archive' page and I don't know what to reinstall
- I don't think I have any flash versions installed
- I'm concerned now that I've exposed myself to security risk
- I'm doing this on my pc at home and don't have any IT support on my home computer, which is running windows 10
Could someone please advise what I need to reinstall with the name as it is listed on the adobe site please?
Josephine,
The official instructions from Articulate support can be found here: https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
I'm not sure what Flash version it should be but you should wind up with a version prior to Flash 20.0.0.267.
Your right to be concerned as rolling back to the earlier version does undo the Flash security fixes. See my post from earlier today for some options to be more secure while surfing the Web.
Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users."
Thanks Edward. I think I'm going to quit now and reinstall Flash!
This morning preview seems to be working again. This is a very strange issue!
Hi Nadege,
Try uploading the course to a different URL or opening the course in Private Browsing mode in your browser. Your browser has cached the old version of the course and the new files mess it all up.
Hope that helps! Nik
Hello Josephine,
Did you uninstall the Microsoft update? Instructions on how to do so: https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed?
Hi all,
Thanks for the continued assistance for those in this thread that have still had issues once reverting the Flash versions. If you've followed the steps in the article here, please also feel free to reach out to our Support team directly here as they'll be able to help double check that you've gone through all the steps mentioned and if it's still not working help you troubleshoot any other potential issues.
We're continuing to monitor the Adobe and Windows updates in regards to Win 8 and 10 for additional information and hope to see an update soon. If you're using Win 7 please note the directions for fixing that with the latest Flash version for Win 7 are included in this article.
In that case, I'd suggest opening a ticket with Articulate Support, Randy.
It seems odd to me that you're just now experiencing audio issues with something that you upgraded from SL1. Or, did you just recently try to upgrade the course to SL2?
Just turned on storyline 1 and no preview for all my story files. Complete blank screen.
Noticed there is no preview in the player edit window too.
What's the fastest fix for this? Thanks
Hi Josephine,
My understanding is that the Adobe website versions/resources do not apply to Windows 8 or Windows 10 users--which definitely isn't clear on their site.
Starting with Windows 8, Microsoft included Flash as a part of the OS for Internet Explorer/Edge--those updates can only come from Microsoft in terms of a Windows Update. The stuff that I've found on Adobe appear to only be the standalone versions of Flash Player, which won't fix the issue on Windows 8/10.
Once we uninstall and hide the suspect Windows Update, all we can do is wait for Microsoft to push the updated version from Adobe. Not the best solution in terms of the security patch, but avoiding IE/Edge and using Chrome in the meantime will help mitigate the risk.
If I'm wrong with any of this, someone please speak up and let me know!
Thanks.
This discussion is closed. You can start a new discussion or contact Articulate Support.