The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.
There is no real fix yet. I'd rather call it workaround . I guess one need to be carefull with it after the real fix (from Microsoft and/or Adobe) comes true. Cause with the current workaround you make potential "hole" both in Windows security and Windows autoupdate
The fix depends on your version of Windows, but to summarize:
Windows 7 users uninstall the latest version of Flash Player and install an archived version through Adobe's website.
Windows 8/10 users uninstall the Windows Update issued on 12/28, hide the update from auto-installing, and are currently waiting for Microsoft to issue the fixed version from Adobe in the form of another Windows Update.
Is there a time estimate on when a fix will be in place? Since I work in a corporate environment I can not roll back my version of Flash and I need the fix ASAP.
Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users."
Once we have information to share staff will post here so that anyone who is subscribed to this thread (which now that you have responded you'll be auto subscribed) will receive the email notifications from the E-Learning Heroes forums. We're continually checking the Windows and Adobe updates so that we can let folks know ASAP!
I just encountered this problem and found this thread. I uninstalled Flash and installed a version from early November. Preview STILL isn't working. Is there a particular version you recommend rolling back to? (The version I installed is working correctly in browsers.)
I have Windows 10 and just uninstalled Flash Player and then checked my Updates and there was a new one for Flash Player, installed it and now my preview is working again!
"Microsoft will be making an update (KB3133431) available today for Flash Player 20.0.0.272 ActiveX on Windows 10. This update addresses both the embedding issue and a crash reported by customers. The update should be available via the Windows Update settings panel.
We're continuing to work with Microsoft to explore options for Windows 8.x users and will keep this thread updated."
just to let you know when you reply to a post via email all your personal email details are attached. You can use the edit button in the post to remove it if you want to.
Hi Team, I've done the update of Flash, Shockwave and checked the internet security and Chrome plug-ins and still cannot preview. What do I do now? Please advise.
I may have missed the answer to my question in this thread, but has Storyline fixed the Preview bug that required us to rollback our version of the Flash player? I can preview now, except unfortunately everything else I use that requires the current version of the Flash Player won't work and I'd like to update it as soon as Storyline works with it.
305 Replies
Hi Philip,
There is no real fix yet. I'd rather call it workaround . I guess one need to be carefull with it after the real fix (from Microsoft and/or Adobe) comes true. Cause with the current workaround you make potential "hole" both in Windows security and Windows autoupdate
Hi Philip,
Here is the support article from Articulate.
The fix depends on your version of Windows, but to summarize:
https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
..and, Philip, I forgot. It seems to be true fixed for Win7 and Vista users. So, mentioned in the same workaround
Is there a time estimate on when a fix will be in place? Since I work in a corporate environment I can not roll back my version of Flash and I need the fix ASAP.
sorry, the link didn't make in via email reply
Nothing official yet, Dan.
But Edward shared this last night...
Edward Eckenstein
Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users."
Hi Dan,
Once we have information to share staff will post here so that anyone who is subscribed to this thread (which now that you have responded you'll be auto subscribed) will receive the email notifications from the E-Learning Heroes forums. We're continually checking the Windows and Adobe updates so that we can let folks know ASAP!
I followed the instructions found in this link,
https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
and the problem was solved ( I use windows 8.1).
Whew! thanks guys. Got it fixed on Win 8.1 with IE browser.
Rolled back Flash player until a new fix is available.
I just encountered this problem and found this thread. I uninstalled Flash and installed a version from early November. Preview STILL isn't working. Is there a particular version you recommend rolling back to? (The version I installed is working correctly in browsers.)
Hi Shel!
What OS are you utilizing? The instructions are included here.
Hey, I think they just released the fix.
I have Windows 10 and just uninstalled Flash Player and then checked my Updates and there was a new one for Flash Player, installed it and now my preview is working again!
https://support.microsoft.com/en-us/kb/3133431
Hopefully that helps someone!
Hi all,
Yes Windows 10 is updated and fixed, you can see our updated documented here - and the following is from Adobe Staff:
"Microsoft will be making an update (KB3133431) available today for Flash Player 20.0.0.272 ActiveX on Windows 10. This update addresses both the embedding issue and a crash reported by customers. The update should be available via the Windows Update settings panel.
We're continuing to work with Microsoft to explore options for Windows 8.x users and will keep this thread updated."
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Hi Pam! Looks like your response is blank. Could you let us know how to assist you?
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Hi Pam
just to let you know when you reply to a post via email all your personal email details are attached. You can use the edit button in the post to remove it if you want to.
Appreciate your sharing this with us, thank you!
Hi Team, I've done the update of Flash, Shockwave and checked the internet security and Chrome plug-ins and still cannot preview. What do I do now? Please advise.
Thanks, that did the trick!
When will this all be fixed??
We are still having problems. I have a whole team who need to be able to preview.
Rolling back Flash is a bit of a bad fix if Flash was updated to solve security issues.
I am on windows 8 - so is most of my team.
problem resolved win 7 ....
Hi Pam - Are you utilizing Win 8? An update has not been released yet according to this documentation.
Hi Lizzie - I do not have a timeline to provide, but as you can see from the documentation above, Adobe is working to correct.
I may have missed the answer to my question in this thread, but has Storyline fixed the Preview bug that required us to rollback our version of the Flash player? I can preview now, except unfortunately everything else I use that requires the current version of the Flash Player won't work and I'd like to update it as soon as Storyline works with it.
This discussion is closed. You can start a new discussion or contact Articulate Support.