Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

305 Replies
Mike Jones

Hi Philip,

Here is the support article from Articulate.

The fix depends on your version of Windows, but to summarize:

  • Windows 7 users uninstall the latest version of Flash Player and install an archived version through Adobe's website.
  • Windows 8/10 users uninstall the Windows Update issued on 12/28, hide the update from auto-installing, and are currently waiting for Microsoft to issue the fixed version from Adobe in the form of another Windows Update.

https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed

Mike Jones

Nothing official yet, Dan.

But Edward shared this last night...

Edward Eckenstein

Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users." 

 

 

Ashley Terwilliger

Hi Dan,

Once we have information to share staff will post here so that anyone who is subscribed to this thread (which now that you have responded you'll be auto subscribed) will receive the email notifications from the E-Learning Heroes forums. We're continually checking the Windows and Adobe updates so that we can let folks know ASAP! 

Caron Moore

Hey, I think they just released the fix.

I have Windows 10 and just uninstalled Flash Player and then checked my Updates and there was a new one for Flash Player, installed it and now my preview is working again!

https://support.microsoft.com/en-us/kb/3133431

Hopefully that helps someone!

Ashley Terwilliger

Hi all,

Yes Windows 10 is updated and fixed, you can see our updated documented here - and the following is from Adobe Staff:

"Microsoft will be making an update (KB3133431) available today for Flash Player 20.0.0.272 ActiveX on Windows 10.  This update addresses both the embedding issue and a crash reported by customers.  The update should be available via the Windows Update settings panel.

We're continuing to work with Microsoft to explore options for Windows 8.x users and will keep this thread updated."

CINDY LYONS

I may have missed the answer to my question in this thread, but has Storyline fixed the Preview bug that required us to rollback our version of the Flash player? I can preview now, except unfortunately everything else I use that requires the current version of the Flash Player won't work and I'd like to  update it as soon as Storyline works with it.