Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

306 Replies
Michael Jones

Hi Josephine,

My understanding is that the Adobe website versions/resources do not apply to Windows 8 or Windows 10 users--which definitely isn't clear on their site.

Starting with Windows 8, Microsoft included Flash as a part of the OS for Internet Explorer/Edge--those updates can only come from Microsoft in terms of a Windows Update. The stuff that I've found on Adobe appear to only be the standalone versions of Flash Player, which won't fix the issue on Windows 8/10.

Once we uninstall and hide the suspect Windows Update, all we can do is wait for Microsoft to push the updated version from Adobe. Not the best solution in terms of the security patch, but avoiding IE/Edge and using Chrome in the meantime will help mitigate the risk.

If I'm wrong with any of this, someone please speak up and let me know!

Thanks.

 

Michael Jones

Hi Philip,

Here is the support article from Articulate.

The fix depends on your version of Windows, but to summarize:

  • Windows 7 users uninstall the latest version of Flash Player and install an archived version through Adobe's website.
  • Windows 8/10 users uninstall the Windows Update issued on 12/28, hide the update from auto-installing, and are currently waiting for Microsoft to issue the fixed version from Adobe in the form of another Windows Update.

https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed

Michael Jones

Nothing official yet, Dan.

But Edward shared this last night...

Edward Eckenstein

Just received a followup message from Articulate support. They said that they "believe that the Flash Player version 20.0.0.270, will be available in the next few days for Windows 8 and 10 users." 

 

 

Ashley Terwilliger

Hi Dan,

Once we have information to share staff will post here so that anyone who is subscribed to this thread (which now that you have responded you'll be auto subscribed) will receive the email notifications from the E-Learning Heroes forums. We're continually checking the Windows and Adobe updates so that we can let folks know ASAP! 

Ashley Terwilliger

Hi all,

Yes Windows 10 is updated and fixed, you can see our updated documented here - and the following is from Adobe Staff:

"Microsoft will be making an update (KB3133431) available today for Flash Player 20.0.0.272 ActiveX on Windows 10.  This update addresses both the embedding issue and a crash reported by customers.  The update should be available via the Windows Update settings panel.

We're continuing to work with Microsoft to explore options for Windows 8.x users and will keep this thread updated."