The FAQ interaction in Engage 360 lets users discover answers to frequently asked questions. Use the FAQ interaction to:

  • Answer commonly asked questions.
  • Let learners search for solutions to problems.
  • Review subject matter in a question-and-answer format.

Example of an FAQ interaction in Articulate Engage 360

Exploring the Editor

The FAQ editor has three columns with the following panels:

Steps

Located on the left side of the screen, this panel is used to manage questions for the FAQ interaction.

Text

Located in the middle of the screen, this panel is used to add text to each question.

Audio

Located in the upper right corner of the editor, this panel is used to add and edit audio.

Media

Located in the lower right corner, this panel is used to add pictures, characters, videos, and Flash movies.

 

Articulate Engage 360 Interface

Here are some tips for working with the editor:

  • Change the width of a column by dragging its boundary with your mouse.
  • Click the triangle in the upper right corner of the audio panel to collapse it if you need more room to work with the media panel. Click it again to reopen the panel.

Adding Questions to a FAQ Interaction

Each step in FAQ interactions is called a question. To add a question, do any of the following:

  • Press Ctrl+M.
  • Go to the FAQ tab on the ribbon and click Add Question.
  • Click the Create a new step button in the lower left corner of the Steps panel.
  • Click the Duplicate button at the bottom of the Steps panel to copy the currently selected question(s).

New questions get added just below the question that's currently selected in the Steps panel—unless the summary is selected, in which case new questions get added above it.

Tip: FAQ interactions can have an unlimited number of steps.

Renaming Questions

To rename a question, do either of the following:

  • Double-click the question in the Steps panel to open it for editing. Type the new question text and press the Enter key on your keyboard.
  • Select the question in the Steps panel, then type the new question text in the title field at the top of the text panel.

Tip: You can rename the introduction or summary in the same way.

Rearranging Questions

To change the order of questions, select one or more questions in the Steps panel, then do any of the following:

  • Drag them to a new location in the list. An orange line will move with your mouse to indicate where the questions will be dropped when your mouse button is released.
  • Go to the FAQ tab on the ribbon, click Move Question, then select Up or Down.
  • Use the Up and Down arrows at the bottom of the Steps panel.

Tip: The introduction and summary can't be moved.

Deleting Questions

To delete a question, select it in the Steps panel, then do any of the following:

  • Press the Delete key on your keyboard.
  • Go to the FAQ tab on the ribbon and click Delete Question.
  • Click the Delete button at the bottom of the Steps panel.

Tip: You can't delete the introduction or summary, but you can hide them.

Adding Content to Questions

To add text, audio, and media to each question in your interaction, see these user guides:

Adding and Formatting Text
Adding Audio
Adding Media

Enabling a Search Field in the Published Interaction

You can add a search field to your FAQ interactions to make them easier to navigate. When enabled, the search field appears in the upper right corner of your published output.

To enable the search field, do the following:

  1. Go to the FAQ tab on the ribbon and click Interaction Properties.
  2. Select the FAQ tab on the left side of the window.
  3. Mark the box to Enable search.
  4. Click OK.

You Might Also Want to Explore:

Working with the Interaction Title
Working with Interaction Properties