Andrea Koehntop
Andrea Koehntop Staff
Customer Happiness Specialist at Articulate
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"Hi Marie-Jose, and welcome to the E-Learning Heroes community! ✨ We are tracking a bug in Replay where Replay recording Shows Mouse Point..."
  • almost 2 years ago06/02/22 at 1:30 pm (UTC)
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Andrea Koehntop replied to the discussion Relative File/URL Links
"Hi Chris! I have no updates to share on this at the moment, but you are welcome to share how this feature would be beneficial to you with..."
  • almost 2 years ago06/02/22 at 1:10 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate Storyline 360 crashing Problem
"Hi again Megan! Our Support team can also sign an NDA if it helps you to be able to share a .story file with them. I just thought I'd let..."
  • almost 2 years ago06/01/22 at 7:47 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate Storyline 360 crashing Problem
"Hi Megan, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with Storyline crashing. I ca..."
  • almost 2 years ago06/01/22 at 7:40 pm (UTC)
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"Hi Russ! I apologize for the confusion. The bug reported in States aren't read by a screen reader is for both JAWS and NVDA. My test with..."
  • almost 2 years ago06/01/22 at 5:50 pm (UTC)
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"Hi Holly, thanks for that additional information! Be sure to download your .story file to your local drive and open and edit it from ther..."
  • almost 2 years ago06/01/22 at 4:57 pm (UTC)
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Andrea Koehntop replied to the discussion Screen Reader Accessibility for Button States
"No problem, thank you Lauren! "
  • almost 2 years ago06/01/22 at 4:47 pm (UTC)
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Andrea Koehntop replied to the discussion Font looks different when preview/publish
"Hi Mark! I apologize for the issues you are experiencing with the bahnschrift font in the published output. I have tested this on my end ..."
  • almost 2 years ago06/01/22 at 3:07 pm (UTC)
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Andrea Koehntop replied to the discussion Espace insécable
"Hello Berengere! I have no news to share on this current feature request. I have linked you to the thread to receive updates, and I..."
  • almost 2 years ago06/01/22 at 2:45 pm (UTC)
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"Hi again Russ! I tested this with the most up-to-date version of JAWS and had the same result as you: the visited button state is not rea..."
  • almost 2 years ago06/01/22 at 2:41 pm (UTC)
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"Hi Kathy, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing in Storyline 3 with CSP. Are ..."
  • almost 2 years ago06/01/22 at 2:03 pm (UTC)
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Andrea Koehntop replied to the discussion Screen Reader Accessibility for Button States
"Hi Lauren! Thank you for sharing the details of what you are experiencing. I tested this on my end and had the same outcome as you ..."
  • almost 2 years ago06/01/22 at 1:53 pm (UTC)
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"Hi all! Thank you for taking the time to share your feedback on why this feature would be beneficial to you. Although I do not have an ET..."
  • almost 2 years ago06/01/22 at 1:38 pm (UTC)
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Andrea Koehntop replied to the discussion Exporting and text to speech
"Hello Ivo and Johan! Thank you for sharing how this feature would be beneficial to you. I have shared your comments with my team, and we ..."
  • almost 2 years ago05/31/22 at 9:22 pm (UTC)
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Andrea Koehntop replied to the discussion Review Site Not Loading (Blank/Spinning)
"Hi Andrew! Thank you for sharing your Review link with us. I have opened this on my end, and the course loads normally within secon..."
  • almost 2 years ago05/31/22 at 9:14 pm (UTC)
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"Hi Holly! I apologize for the issues you are experiencing with your freeform question using the dark Focus template. I've tested th..."
  • almost 2 years ago05/31/22 at 9:09 pm (UTC)
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"Hi Russ! I've tested this on my end using NVDA version 2022.1 in Storyline 360 (Update 64), and the screen reader continues to read..."
  • almost 2 years ago05/31/22 at 8:08 pm (UTC)
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Andrea Koehntop replied to the discussion How do you zoom in on a 360° image?
"Hi Penny! As Tom mentioned, we do not have a current feature to allow learners to zoom in on a 360° image in Storyline. Please feel..."
  • almost 2 years ago05/31/22 at 7:23 pm (UTC)
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Andrea Koehntop replied to the discussion Video Issues Storyline/ Review
"Hi Katherine! Just to clarify: are you saying that you found a solution to your issue, or do you need further assistance? We are happy to..."
  • almost 2 years ago05/31/22 at 7:05 pm (UTC)
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Andrea Koehntop replied to the discussion Previous Button Not Working
"Hi Karen! Currently, the "Previous Slide" trigger goes back to the Previously Visited slide - it doesn't work quite like a bac..."
  • almost 2 years ago05/31/22 at 4:24 pm (UTC)
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Andrea Koehntop replied to the discussion Sliders and Accessibility
"Hi Vanessa and Noelle! Thank you for sharing how this functionality would be helpful to you. I have shared your comments with our team. I..."
  • almost 2 years ago05/31/22 at 3:59 pm (UTC)
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Andrea Koehntop replied to the discussion Video keeps freezing in Review 360 and in LMS
"Hi avi! I apologize for your issues with your video in Review 360 and the LMS. I see you opened a support case and are working with Swapn..."
  • almost 2 years ago05/31/22 at 3:50 pm (UTC)
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Andrea Koehntop replied to the discussion Neue Frutiger World font line spacing
"Hi again Paul! Thank you for sharing those additional details. Your issue is similar to a bug we are tracking and working on where ..."
  • almost 2 years ago05/31/22 at 3:22 pm (UTC)
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Andrea Koehntop replied to the discussion Seekbar and layers
"Hi Silvia! Thank you for sharing details of your current setup and what you are trying to achieve. Here's an idea for you: Under Sl..."
  • almost 2 years ago05/31/22 at 2:56 pm (UTC)
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Andrea Koehntop replied to the discussion Text drop shadow or glow
"Hi Libby! I apologize for the issues you are having. The bug reported and being worked on by our team is: adding shape effect..."
  • almost 2 years ago05/31/22 at 2:29 pm (UTC)