Andrea Koehntop
Andrea Koehntop Staff
Customer Happiness Specialist at Articulate
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"Hi Candy, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are having with your radio buttons not working..."
  • almost 2 years ago06/06/22 at 7:12 pm (UTC)
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Andrea Koehntop replied to the discussion Marking or Flagging or Bookmarking Slides
"Hi Tarzan, and welcome to the E-Learning Heroes community! ✨ While there is currently no way for users to bookmark slides to return to fo..."
  • almost 2 years ago06/06/22 at 5:16 pm (UTC)
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"Hola Cristina! We have a current feature request we are working on for transparent videos. We also are tracking a bug in HTML5 wher..."
  • almost 2 years ago06/06/22 at 4:10 pm (UTC)
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Andrea Koehntop replied to the discussion SVG File Issues
"Hi AWS PPO! I apologize for the issues you are experiencing importing SVGs in Storyline. There have been a lot of valuable workarounds th..."
  • almost 2 years ago06/06/22 at 3:40 pm (UTC)
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Andrea Koehntop replied to the discussion Slides aren't loading properly
"Hi Michelle! Thank you for opening a case with our team; you are in good hands! Should you need additional assistance, feel free to reach..."
  • almost 2 years ago06/06/22 at 2:40 pm (UTC)
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"Hello everyone! Thank you for taking the time to share details on how this feature request would be beneficial to you. I have shared your..."
  • almost 2 years ago06/03/22 at 6:58 pm (UTC)
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Andrea Koehntop replied to the discussion Overlapping States
"Hi Chantall, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are having with states overlapping. It woul..."
  • almost 2 years ago06/03/22 at 6:37 pm (UTC)
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Andrea Koehntop replied to the discussion Full screen mode
"Hi Boris, and welcome to the E-Learning Heroes community! ✨ While there is currently no option built into Storyline to launch in full-scr..."
  • almost 2 years ago06/03/22 at 5:32 pm (UTC)
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Andrea Koehntop replied to the discussion Transparent Background Video Support?!
"Hello Andreia and Michael! Thank you for taking the time to share details on how this feature request would be beneficial to you. I have ..."
  • almost 2 years ago06/03/22 at 5:04 pm (UTC)
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Andrea Koehntop replied to the discussion Course Content Not Displaying on iPhone
"Thanks Martin for sharing those additional details! I see the case you opened with our Support Team, so you can expect to hear from them ..."
  • almost 2 years ago06/03/22 at 4:49 pm (UTC)
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Andrea Koehntop replied to the discussion Issues with NOTES - Storyline
"Hi again Felcy! Thank you for sharing those additional details and your sample .story file. I was able to access the notes section on my ..."
  • almost 2 years ago06/03/22 at 4:12 pm (UTC)
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Andrea Koehntop replied to the discussion Course Content Not Displaying on iPhone
"Hi Martin, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you have viewing your published LMS course on an ..."
  • almost 2 years ago06/03/22 at 3:30 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate Review not loading
"Hi Holly! I apologize for the issues you are with Review not loading in Chrome and Edge browsers. If you have already tried clearin..."
  • almost 2 years ago06/03/22 at 3:08 pm (UTC)
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Andrea Koehntop replied to the discussion WCAG Player and quiz labels
"Hi Nathan! I apologize for the issues you are encountering with accessible navigation in multiple-choice questions. Am I understanding co..."
  • almost 2 years ago06/03/22 at 2:45 pm (UTC)
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"Hi Kathy! Thank you for sharing those additional details with us. I have created a feature request on your behalf. We will be sure to upd..."
  • almost 2 years ago06/03/22 at 1:50 pm (UTC)
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"Hi Marie-Claude! I apologize for the issue you are experiencing with your file size increasing when publishing to your LMS. We are curren..."
  • almost 2 years ago06/03/22 at 1:26 pm (UTC)
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"Hi Tanya, and welcome to the E-Learning Heroes community! ✨ Thank you for sharing your project file as well as the Review 360 link. I was..."
  • almost 2 years ago06/02/22 at 8:33 pm (UTC)
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"Hi Annykay! Thank you for sharing your experience with this issue. Unfortunately, Likert scale questions aren’t currently keyboard-access..."
  • almost 2 years ago06/02/22 at 7:13 pm (UTC)
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Andrea Koehntop replied to the discussion Rise 360 - How to Stop/Pause a SL 360 Video?
"Hi JENNIFER, and welcome to the E-Learning Heroes community! ✨ Thank you for sharing your experience of how this feature would benefit yo..."
  • almost 2 years ago06/02/22 at 7:03 pm (UTC)
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Andrea Koehntop replied to the discussion Issues with NOTES - Storyline
"Hi Felcy, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are having accessing the Notes section in Stor..."
  • almost 2 years ago06/02/22 at 6:46 pm (UTC)
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"Hi Dhasarathan! I apologize for the issues you are experiencing publishing your Presenter 360 course for your LMS. Here are best practice..."
  • almost 2 years ago06/02/22 at 5:47 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline360: Screen Reader Issues
"Hi, Mark! Thank you for sharing those additional details with us! I can add that information to your case if you provide the case number ..."
  • almost 2 years ago06/02/22 at 4:20 pm (UTC)
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Andrea Koehntop replied to the discussion Resizing "Try Mode" screen simulations?
"Hi Mary, and welcome to the E-Learning Heroes community! ✨ Since this is an older post that originated from a question regarding Storylin..."
  • almost 2 years ago06/02/22 at 3:49 pm (UTC)
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Andrea Koehntop replied to the discussion Issues with copy and paste images
"Hi Dan, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with copy/paste. Thank yo..."
  • almost 2 years ago06/02/22 at 3:28 pm (UTC)
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"Hi Nina, and welcome to the E-Learning Heroes community! ✨ I apologize for the frustration you are having with your drag and drop interac..."
  • almost 2 years ago06/02/22 at 1:53 pm (UTC)