"Hi Hazel, and welcome to the E-Learning Heroes community! ✨ What version of Storyline are you using? Instead of using the modern player, ..."

"Hi again Oxana! Thank you for sharing those additional details with me. Instead of sharing the project file, could you share a sample fil..."

"Hi Gina, and welcome to the E-Learning Heroes community! ✨ I've tested this on my end, and the Times New Roman title lines do not appear ..."

"Hi Lerissa & Francois! I apologize for your issues with Storyline cutting off the first seconds of your voice-over. Lerissa, as a cla..."

"Hello Wolfram, and welcome to the E-Learning Heroes community! ✨ I appreciate you taking the time to share how this feature would be bene..."

"Hi Eddie and Sharon! I apologize for the issues you are experiencing with the error message when attempting to open Storyline. I want to ..."

"Hi Hector, and welcome to the E-Learning Heroes community! Thank you for showing a picture of what you are experiencing. I think th..."

"Hi Paul! I apologize for the issues you are experiencing with line spacing with Neue Frutiger World font. I want to ask you a couple of f..."

"Hi Jennifer! No worries, and thank you for that additional information! Since the bug we are tracking is linked to Internet Explore..."

"Hi Mark! I Just wanted to check in and see if Earl's method worked to solve your issue? If not, please open a support case with us so we ..."

"Hello Zeinab! I apologize for the issues you are experiencing importing your video into Storyline. Take a look at this article on b..."

"Hi Helena, and welcome to the E-Learning Heroes community! ✨ Although I do not have specific experience using an AICC file with LinkedIn ..."

"Hi Daniel! Thank you for sharing details of the troubleshooting measures you hate attempted in publishing your Storyline 3 file. As..."

"Hi Angel, and welcome to the E-Learning Heroes community! ✨ I've opened up a support case on your behalf to help you access your new subs..."

"Hello Andre, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with the low memory error ..."

"Hi again Wolfgang! Thank you for sharing those additional details. I've opened a support case on your behalf, so be on the lookout for an..."

"Mi Miguel, and welcome to the E-Learning Heroes community! ✨ It looks like you are working in a case with our support engineer Eric, so y..."

"Hi Jennifer, and welcome to the E-Learning Heroes community! ✨ Since this is an older post with a couple of different issues presented, I..."

"Hi Aarati! I'm happy to help you work through the issue you are experiencing using the Esc key in Storyline. I want to ask yo..."

"Hi Aarati! I apologize for the issues you have viewing a slide when you zoom into 400% in Review 360. I want to ask you a few follow-up q..."

"Hi Starla! I apologize for the issues you are experiencing with your menu layer popping up at incorrect times in your slides. Since..."

"Hi Geordie! Since this is an older thread with various discussions, I want to ask you some follow-up questions to begin troubleshooting: ..."

"Hi Rand! You can import into Storyline from a Microsoft Excel workbook or a text file. Since you mentioned Word documents..."

"Hi Amanda, and welcome to the E-Learning Heroes community! ✨ Thank you for sharing your .story file with us to begin troubleshooting. I n..."

"Hi Aaron, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with the format painter behav..."