Brian Batt
Brian Batt Staff
Engineering Manager at articulate
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"El Burgaluva said: Hi, Brian Thanks for responding. Support also contacted me saying they couldn't reproduce the issue with the example ..."
  • almost 12 years ago08/20/12 at 10:09 am (UTC)
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"Hi Srinivasan, This screencast should help you out: https://player.vimeo.com/video/204871734"
  • almost 12 years ago08/20/12 at 7:30 am (UTC)
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"Hi everyone, Yes, that's expected.  The installer for Update 1 will uninstall the previous version (which deactivates the software) and t..."
  • almost 12 years ago08/20/12 at 7:23 am (UTC)
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Brian Batt replied to the discussion Notes Section Visible on iPad
"Hi Michelle, Yes, the notes tab was an addition to the HTML5 output.  For more information, see the release notes for Update 1 here: http..."
  • almost 12 years ago08/16/12 at 1:12 pm (UTC)
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"I apologize for the issues that you're having.  Can you reproduce the issue if you publish the course with the default player template in..."
  • almost 12 years ago08/16/12 at 11:25 am (UTC)
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"Hi Doug, You may need to open each project & then publish to web.  Upon saving & existing, the file size should shrink."
  • almost 12 years ago08/15/12 at 1:27 pm (UTC)
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"Hi Ryan, Thanks for the heads up.  We're looking into it & I'll let you know what we're able to determine."
  • almost 12 years ago08/13/12 at 11:49 am (UTC)
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Brian Batt replied to the discussion HTML5 Viewing Slooowwww
"Another great place to test Storyline content is on Tempshare:  http://tempshare.articulate.com/"
  • almost 12 years ago08/10/12 at 2:31 pm (UTC)
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"Hi Heather, I do see a slight difference between the typed in size and the variable reference size.  Just make the variable reference tex..."
  • almost 12 years ago08/10/12 at 9:13 am (UTC)
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"Hi Heather, Can you post a .story file with a slide that contains the issue?  I'll take a look at it for you."
  • almost 12 years ago08/09/12 at 6:46 pm (UTC)
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"Hi Heather, The text should be displayed according to the format that you have for the variable reference.  So, make sure that your %vari..."
  • almost 12 years ago08/09/12 at 5:49 pm (UTC)
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"Hi Jordyn, No need to worry.  The installer for Update 1 will automatically uninstall the previous version (this deactivates your license..."
  • almost 12 years ago08/09/12 at 3:12 pm (UTC)
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Brian Batt replied to the discussion Previous button
"Quick heads up:  Articulate Storyline Update 1 supports triggering the Previous button.  For more information on this update, see the lin..."
  • almost 12 years ago08/09/12 at 12:43 pm (UTC)
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Brian Batt replied to the discussion Trigger on Previous button
"Quick heads up:  Articulate Storyline Update 1 supports triggering the Previous button.  For more information on this update, see the lin..."
  • almost 12 years ago08/09/12 at 12:42 pm (UTC)
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Brian Batt replied to the discussion Trigger for Previous button in Player
"Quick heads up:  Articulate Storyline Update 1 supports triggering the Previous button.  For more information on this update, see the lin..."
  • almost 12 years ago08/09/12 at 12:41 pm (UTC)
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Brian Batt replied to the discussion Web object not showing
"Tricia nailed it.  Many websites like Google don't want their content in a frame.  So, they change the "x-frame-options" tag to DENY to p..."
  • almost 12 years ago08/07/12 at 1:38 pm (UTC)
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Brian Batt replied to the discussion Problems with links!
"Hi Maya, I apologize for the issues that you're having.  Would you mind submitting a support case to us by using the link below? http://w..."
  • almost 12 years ago07/30/12 at 11:32 am (UTC)
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Brian Batt replied to the discussion Engage HTML File to Wordpress Site
"Hi Lou, Try the screencast in the link below and see if it helps: https://player.vimeo.com/video/204934072 Let me know if that's not a..."
  • almost 12 years ago07/25/12 at 8:54 pm (UTC)
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Brian Batt replied to the discussion Video not loading :(
"Hi Eric, You'll also want to verify that your web server supports the MP4 mime type: http://www.articulate.com/support/kb_article.php?pro..."
  • almost 12 years ago07/24/12 at 6:11 am (UTC)
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"Hi Karen, Another option is to use the plugin in the link below to upload your content into Wordpress: http://wordpress.org/extend/plugin..."
  • almost 12 years ago07/15/12 at 5:04 pm (UTC)
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Brian Batt replied to the discussion Video format question
"Phil Mayor said: Which, I think means that I am right That's correct....we updated the page: http://www.articulate.c..."
  • almost 12 years ago07/13/12 at 9:59 am (UTC)
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Brian Batt replied to the discussion Video format question
"Gerry Wasiluk said: Phil Mayor said: All videos are converted to mp4s on publish so will play on the ipad, doesnt matter what format yo..."
  • almost 12 years ago07/13/12 at 9:13 am (UTC)
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Brian Batt replied to the discussion Jumbo Videos Not Purging
"Gerry Wasiluk said: Brian Batt said: Hi Thomas, After you've removed the videos, publish your project for the web.  When it's done pub..."
  • almost 12 years ago07/13/12 at 9:01 am (UTC)
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Brian Batt replied to the discussion Jumbo Videos Not Purging
"Hi Thomas, After you've removed the videos, publish your project for the web.  When it's done publishing, save your project & then cl..."
  • almost 12 years ago07/13/12 at 8:15 am (UTC)
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Brian Batt replied to the discussion System low on Memory?
"Bill Harnage said: Brian, is SL built to only go to 2Gb?  I thought 32bit windows will read 3.5Gb. Hi Bill, Windows ..."
  • almost 12 years ago07/10/12 at 12:18 pm (UTC)