Gren Foronda
Gren Foronda Staff
Rise Happiness Specialist at Articulate
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Gren Foronda replied to the discussion Knowledge Check feedback font colour
"Hi Fiona! Good news! We've fixed this issue where the feedback color for Knowledge Check & Quiz is not black (Hex #000000) as indicat..."
  • 1 month ago01/10/24 at 1:27 am (UTC)
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Gren Foronda replied to the discussion PTS
"Hi Cecilie! Thanks for reaching out! Here are the answers to your questions. What is the difference between Articulate Storyline and Art..."
  • 2 months ago12/21/23 at 10:04 pm (UTC)
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"Hi Daniel! Thanks for letting us know you'd also like to have this feature. We'll certainly add you to the list, and we'll update this po..."
  • 2 months ago12/21/23 at 2:46 pm (UTC)
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Gren Foronda replied to the discussion Embedding genially interactions in Rise
"Hi Brigita! Your Genially interaction in the Embed Block will work as long as your Genially code/link works. As for uploading a downloade..."
  • 2 months ago12/21/23 at 12:51 pm (UTC)
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"Hi Laurie! Rise course templates and prebuilt content are currently only available in English, but you can translate these into other lan..."
  • 2 months ago12/21/23 at 12:21 pm (UTC)
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Gren Foronda replied to the discussion Course tracking not working in Moodle
"Hi Itzel! Our support team wasn't able to replicate the issue in Moodle using Rebecca's SCORM package. It was suggested to troubleshoot t..."
  • 2 months ago12/21/23 at 12:09 pm (UTC)
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Gren Foronda replied to the discussion Transferring a Project to Another Account
"Hi Forrest! If you have changed the email address of your Articulate 360 (Rise 360) account through your Profile, then you should st..."
  • 2 months ago12/21/23 at 11:55 am (UTC)
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Gren Foronda replied to the discussion Media / metadata not showing
"Hi there! Sorry to hear that your media isn't showing in a Maker of your Labeled Graphic block when using the Replace with Embed option. ..."
  • 2 months ago12/19/23 at 3:07 pm (UTC)
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"Hi Karen! Thanks for the update; I'm glad the text label is now displayed correctly in French. The QUITTER LE COURS label is displayed in..."
  • 2 months ago12/19/23 at 2:03 pm (UTC)
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Gren Foronda replied to the discussion Missing courses
"Hi Karen! Sorry to hear that you are missing some courses in Rise 360. I see that you have reached out to our Support Team, and are curre..."
  • 2 months ago12/19/23 at 1:58 pm (UTC)
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"Hi Karen! You can crop the image of your Labeled Graphic block. Here's how: Hover over an existing labeled graphic block and click..."
  • 2 months ago12/19/23 at 1:30 pm (UTC)
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Gren Foronda replied to the discussion Apex Theme Cover Image
"Hi Megan! When working with images in Rise, it's a good idea to use images where important details won't be lost if the edges are cropped..."
  • 2 months ago12/19/23 at 1:13 pm (UTC)
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Gren Foronda replied to the discussion Closed Captioning in RISE for videos
"Hi Deb! Currently, there isn't a way to make adjustments to the location and width of the closed captioning box in videos in Rise 360.&nb..."
  • 3 months ago11/29/23 at 1:14 pm (UTC)
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Gren Foronda replied to the discussion Can't publish Rise course as .PDF today.
"Hi Linda and Kaylah! Are you still experiencing this issue? If you still are, please try using other supported browsers to che..."
  • 3 months ago11/29/23 at 12:09 pm (UTC)
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Gren Foronda replied to the discussion My training disappeared
"Hi George! I see that you have filed a support case, and my colleague Georvy was able to assist you with the missing Rise 360 course. I'm..."
  • 3 months ago11/29/23 at 11:44 am (UTC)
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"Thanks for sharing this Onlea, and sorry to hear you are encountering this. We've forwarded this as well to our engineers, and will keep ..."
  • 3 months ago11/13/23 at 10:01 pm (UTC)
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"Hi Julie! The most common culprit of missing files in the published output is publishing directly to a shared drive, network drive, or a ..."
  • 4 months ago11/07/23 at 3:49 am (UTC)
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Gren Foronda replied to the discussion RISE course won't move between folders
"Hi Stevi and John! So sorry to hear about this. What device and browser are you using? Make sure to update your supported web browser to ..."
  • 4 months ago11/07/23 at 3:26 am (UTC)
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Gren Foronda replied to the discussion Merge Cells in Rise Not Working
"Hi Alexandra and Karl! Thanks so much for bringing this up! I also noticed that highlighting cells in a table and then merging them seems..."
  • 4 months ago10/25/23 at 8:47 pm (UTC)
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Gren Foronda replied to the discussion Merging Table Cells
"Hi Erin! Thanks so much for bringing this up! I also noticed that highlighting cells in a table and then merging them seems erratic in Ri..."
  • 4 months ago10/25/23 at 8:44 pm (UTC)
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"Hi Olivia! Thanks so much for bringing this up, Erica! I'm noticing the same thing from my side where the URL shows & in pla..."
  • 4 months ago10/25/23 at 8:03 pm (UTC)
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Gren Foronda replied to the discussion Ampersand in URL deactivates the link
"Hi Olivia! Thanks so much for bringing this up, Erica! I'm noticing the same thing from my side where the URL shows & in pla..."
  • 4 months ago10/25/23 at 8:02 pm (UTC)
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Gren Foronda replied to the discussion Text and Image in Rise 360
"Hi Mike! Thanks for your suggestion! We are currently tracking a feature to allow the ability to insert images using the editor inline, w..."
  • 4 months ago10/25/23 at 7:02 pm (UTC)
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Gren Foronda replied to the discussion Question Bank Rise - export to pdf
"Hi Chris and Brian! We're tracking requests for this feature of exporting Question Banks in Rise. We'll keep you posted for any updates t..."
  • 4 months ago10/24/23 at 10:28 pm (UTC)
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"Hi Megan! Sorry to hear that you are getting an error when trying to review or edit your Rise course. I see you have filed a support case..."
  • 4 months ago10/24/23 at 10:16 pm (UTC)