Gren Foronda
Gren Foronda Staff
Rise Happiness Specialist at Articulate
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"Hi Abhijit! The issue reported previously has been resolved. I checked your Articulate ID, and it looks like you have recently logged in ..."
  • 6 months ago10/16/23 at 3:08 pm (UTC)
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"Hi m fr! We'll keep your online content on our servers up to six months after your paid subscription expires. See more details in the art..."
  • 6 months ago10/16/23 at 2:31 pm (UTC)
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Gren Foronda replied to the discussion Videos acting weird in Rise 360
"Hi Greg! Thanks for reaching out! I'm sorry you are experiencing playback issues with your videos in Rise. To help troubleshoot thi..."
  • 7 months ago10/03/23 at 12:40 pm (UTC)
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" Hi Linda! Thanks for reaching out! I am sorry you are getting an error and having trouble accessing Rise during a specific time. It..."
  • 7 months ago10/03/23 at 12:17 pm (UTC)
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"Hi Maia! I'm sorry to hear that your Storyline video doesn't show or play correctly in your Rise course. Does this issue occur even when ..."
  • 7 months ago10/03/23 at 9:01 am (UTC)
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Gren Foronda replied to the discussion How do you track course version history?
"Hi Jen! Thanks for reaching out! We're tracking requests for a Version History feature in Rise 360, and we'll keep this thread posted for..."
  • 7 months ago10/02/23 at 11:31 am (UTC)
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"Hi Tiril! Thanks for reaching out! There isn't a way to create videos directly in Rise, but you can definitely create a Storyline 360 pro..."
  • 7 months ago10/02/23 at 11:00 am (UTC)
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"Hi Muhammad! Sorry to hear you are encountering the same issue. Can you let us know the LMS where your Rise 360 course is hosted? We sugg..."
  • 7 months ago10/02/23 at 9:21 am (UTC)
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"Hi Stuart and Karl! So sorry you're encountering this issue where the search feature results in <mark> tags being displayed ar..."
  • 7 months ago10/02/23 at 4:30 am (UTC)
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Gren Foronda replied to the discussion Rise changes & in embed link to &amp;
"Hi Stuart! Unfortunately, it’s not currently on our feature roadmap. We’ll keep this thread posted if there are further updates on this f..."
  • 7 months ago09/28/23 at 11:35 am (UTC)
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Gren Foronda replied to the discussion One Process Block Win...One More to Go
"Hi Lisa! Thanks for your lovely feedback! We're share this with our Engineering team :) As for removing or changing the labels of the Pro..."
  • 7 months ago09/27/23 at 9:52 am (UTC)
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Gren Foronda replied to the discussion How to import a PDF or PP file?
"Hi Carol! Thanks for reaching out! There isn't a direct way to import or convert an entire PDF document into a Rise course. However, thes..."
  • 7 months ago09/27/23 at 9:11 am (UTC)
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Gren Foronda replied to the discussion Rise 360 and Review 360 Font
"Hi Michal! Sorry to hear you are seeing a different font in your Rise course. Can you share some screenshots showing your Rise course, an..."
  • 7 months ago09/26/23 at 2:39 pm (UTC)
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"Hi Caryl! The behavior you have discussed sounds like a symptom of when a course has exceeded the SCORM suspend data limits. Did you publ..."
  • 7 months ago09/26/23 at 5:57 am (UTC)
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Gren Foronda replied to the discussion iframe code
"Hi Stefaniada! Thanks for reaching out! Are you getting any errors when using the above embed code in an Embed Block? In addition to what..."
  • 8 months ago09/07/23 at 11:17 am (UTC)
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Gren Foronda replied to the discussion Custom Font Letter Spacing
"Hi there! Sorry to hear about the inconsistent spacing of your text in Rise when using a custom font. To clarify, does this issue also oc..."
  • 8 months ago09/06/23 at 11:41 am (UTC)
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"Hi Anthony! Thanks for reaching out! You may create a Multiple Response Knowledge Check block in Rise 360, and add a Continue block below..."
  • 8 months ago09/06/23 at 9:08 am (UTC)
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"Hi Lina! I see that you have created a support case (03820017), and our colleague Mick has been assisting you with this. You're in good h..."
  • 8 months ago09/05/23 at 10:45 am (UTC)
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"Hi Jessica! I understand the first quotation mark faces the wrong way in your Rise course. Can you share a screenshot showing how these q..."
  • 8 months ago09/05/23 at 8:28 am (UTC)
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"Hi Renee! There isn't a way for you to edit the quiz results page to add custom instructions for the learner in Rise. I can share this wi..."
  • 8 months ago09/05/23 at 6:17 am (UTC)
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Gren Foronda replied to the discussion Scorm 1.2 export - error path is too long
"Hi Satyajeet! Sorry to hear you are getting an error when publishing your project/course to SCORM. To clarify, are you publishing a Story..."
  • 8 months ago08/31/23 at 11:57 am (UTC)
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"Hi Daniel, Currently, there isn't any way to override or change the Resume behavior in Rise. We recommend checking with your LMS provider..."
  • 8 months ago08/31/23 at 11:21 am (UTC)
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Gren Foronda replied to the discussion Update Account Email Address
"Hi Jarrod! Thanks for reaching out! Sorry to hear that your team members are getting an error when updating their email addresses. What i..."
  • 8 months ago08/31/23 at 11:13 am (UTC)
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"Hi Stephanie! I understand you'd like to prevent your Storyline block from automatically starting in Rise. You may create a custom play b..."
  • 8 months ago08/31/23 at 10:55 am (UTC)
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Gren Foronda replied to the discussion Change button text colour
"Hi Richard! Thanks for sharing these details. Sorry to hear that setting the Theme Color and the contrast to Dark doesn't seem to work on..."
  • 8 months ago08/30/23 at 11:38 am (UTC)