John Morgan
John Morgan Staff
Articulate
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John Morgan replied to the discussion Bulk Export
"Hi Mohammad, Thanks for checking in on these topics! Regarding question #1, there currently is no way to automatically export all the sce..."
  • over 1 year ago02/13/23 at 3:47 pm (UTC)
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John Morgan replied to the discussion 360 interactive activity: a failure
"Hi Lucinda, I'm sorry you are having issues with your 360 images! Are you publishing your course to an LMS? We have heard this issue exis..."
  • over 1 year ago02/13/23 at 2:38 pm (UTC)
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John Morgan replied to the discussion Resume video after exiting course
"Hi Kent, Thanks for checking in on this! There currently hasn't been any movement on this as we prioritize other features. I'm going to i..."
  • over 1 year ago02/10/23 at 8:53 pm (UTC)
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"Hi Jeremy, I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that..."
  • over 1 year ago02/10/23 at 8:17 pm (UTC)
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John Morgan replied to the discussion Rise 360 divider issue
"Hi Mengqiao, Thanks for checking in on this! There currently hasn't been any movement on this as we prioritize other fixes. This has been..."
  • over 1 year ago02/10/23 at 6:09 pm (UTC)
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"Hi Jonathan, Thanks for asking about this! Rise 360 has no way of tracking whether someone has completed watching a video or not. Because..."
  • over 1 year ago02/10/23 at 5:58 pm (UTC)
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"Hi Hannah, Storyline's tracking options are based on the individual user. Have you tried to contact your LMS to get an answer to this? Th..."
  • over 1 year ago02/10/23 at 4:50 pm (UTC)
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"Hi Hayley, I'm sorry you're running into this snag! I did some tests on your file and I have decided to open a support case on your behal..."
  • over 1 year ago02/10/23 at 4:26 pm (UTC)
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John Morgan replied to the discussion Random Draw from a Question Bank
"Hi Math, I'm sorry you're having issues with your question banks! We would love to test this for you! Would you be willing to share your ..."
  • over 1 year ago02/10/23 at 2:41 pm (UTC)
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John Morgan replied to the discussion Review replies
"Hi Anne, Welcome to E-Learning Heroes! Thanks for asking about this! The reviewer will get an email when you reply. They will see it when..."
  • over 1 year ago02/09/23 at 9:41 pm (UTC)
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John Morgan replied to the discussion Can Graded Quizzes be made in layers?
"Hi Stephanie, Thanks for asking this question! Currently, there is no way to add a question to a layer. The best way to possibly see a ch..."
  • over 1 year ago02/09/23 at 8:54 pm (UTC)
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"Hi Sam, Thanks for taking the time to share what you’d like to see in Storyline 360. We currently have this logged as a feature request, ..."
  • over 1 year ago02/09/23 at 7:42 pm (UTC)
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"Hi Hayley, I'm sorry you're having issues with your text entry field! This sounds like very strange behavior! We would love to troublesho..."
  • over 1 year ago02/09/23 at 7:37 pm (UTC)
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"Hi Simone, I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that..."
  • over 1 year ago02/09/23 at 6:02 pm (UTC)
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"Hi Training Consultant, Good news! You can edit your Storyline 360 screen recordings in Replay 360! Right-click the video itself and expo..."
  • over 1 year ago02/09/23 at 4:33 pm (UTC)
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John Morgan replied to the discussion Color Selector in Storyline 360
"Hi Loren, Thanks for going through the reinstall process! I'm sorry it wasn't successful. I have opened a support case on your behalf. Yo..."
  • over 1 year ago02/09/23 at 4:03 pm (UTC)
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John Morgan replied to the discussion Color Selector in Storyline 360
"Hi Sarah, I see that the case I opened for your issue is still ongoing and you're working with Lianne. You are in good hands! If you have..."
  • over 1 year ago02/09/23 at 3:55 pm (UTC)
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John Morgan replied to the discussion Video orders management
"Hi Francois, Sorry about the confusion! Currently, there isn't a way to have the video toolbar permanently on the screen or change the po..."
  • over 1 year ago02/09/23 at 3:36 pm (UTC)
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John Morgan replied to the discussion Exit Button is Not Working
"Hi Sarith, Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is..."
  • over 1 year ago02/09/23 at 3:05 pm (UTC)
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John Morgan replied to the discussion Replay 360 capture size quality issues
"Hi Training Consultant, I'm sorry you are having an issue with blurry screen recordings! Here is our user's guide on recording your scree..."
  • over 1 year ago02/09/23 at 2:52 pm (UTC)
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"Hi Kuriko, I am relatively new to Articulate and am in the process of learning more about accessibility. I collaborated with our in-house..."
  • over 1 year ago02/09/23 at 2:21 pm (UTC)
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"Hi Stephen, If you are using a quiz, then a results slide is needed to send the quiz data to an LMS. The submit results trigger is built ..."
  • over 1 year ago02/08/23 at 9:33 pm (UTC)
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"Hi Stephen, I'm sorry you are having an issue gathering data from your LMS! Have you tested your course in SCORM cloud? It's an online LM..."
  • over 1 year ago02/08/23 at 8:40 pm (UTC)
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John Morgan replied to the discussion Color Selector in Storyline 360
"Hi Loren, I'm sorry you are having this issue with the color selector! This would definitely qualify as erratic behavior. Here's an artic..."
  • over 1 year ago02/08/23 at 8:35 pm (UTC)
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"Hi Deb, Good news! We were able to troubleshoot the issue the previous poster had but the solution was specific to the way she had her co..."
  • over 1 year ago02/08/23 at 7:07 pm (UTC)