Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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Kelly Auner replied to the discussion Player issues in Canvas
"Hi Charlie, Thanks for reaching out! What happens when you select the Next button? Since your course plays as expected in SCORM Cloud but..."
  • 19 days ago05/30/24 at 2:21 pm (UTC)
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"Hi Veronika, Thanks for reaching out! I understand you're experiencing an issue with the results slide not loading in preview. Is this ha..."
  • 19 days ago05/30/24 at 1:28 pm (UTC)
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"Hi Stefan, Thanks for reaching out about this. Have you tested this in the most recent version of Storyline 360? If you're willing to sha..."
  • 19 days ago05/30/24 at 12:33 pm (UTC)
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"Hi Kris, I'm happy to provide some clarification. The numbered list block is a great way to display each point, although it isn't i..."
  • 19 days ago05/29/24 at 6:54 pm (UTC)
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"Hi, articulate1 birtlh, Thanks for reaching out! Currently, you can adjust the width of a Storyline block to Small, Medium, or Full using..."
  • 19 days ago05/29/24 at 6:33 pm (UTC)
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"Hi Rebeca, I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We..."
  • 19 days ago05/29/24 at 6:03 pm (UTC)
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Kelly Auner replied to the discussion Remove the Start Course Button in Rise?
"Hi Frazer, It appears the screencast Katie did is no longer active, but I'm happy to help! The current workaround is to Hide the Cover Pa..."
  • 20 days ago05/29/24 at 2:49 pm (UTC)
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Kelly Auner replied to the discussion Results Slides Not Showing Correct %
"Hi Erica, Thanks for reaching out and I'm sorry to hear you're experiencing this issue! I've opened a support case on your behalf so we c..."
  • 20 days ago05/28/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion Audio Echo
"Hi Michele, I see that you’ve connected with my teammate, Mick. You’re in great hands! Articulate 360 applications don't have specialized..."
  • 21 days ago05/28/24 at 3:17 pm (UTC)
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"Hi Vicky, No update just yet! We'll post here if we have news to share."
  • 21 days ago05/28/24 at 2:38 pm (UTC)
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"Hi Jennifer, Thanks for reaching out and I'm sorry to hear you're experiencing this issue. I've opened a support case so we can investiga..."
  • 25 days ago05/23/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion AI Integration
"Hi Pooja, We’re still finalizing the pricing structure. We'll let you know when we have more to share!"
  • 25 days ago05/23/24 at 8:08 pm (UTC)
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"Hi, Robert! Thanks for reaching out. I'm sorry to hear you're experiencing an issue while trying to import content from a Word file but I..."
  • 26 days ago05/23/24 at 3:08 pm (UTC)
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"Hi Nom de Guerre, You're correct that the exit course trigger won't work when viewing the course in Review 360. This ability is logged as..."
  • 26 days ago05/23/24 at 2:53 pm (UTC)
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"Hi Melanie, Thanks for sharing this solution with the community!"
  • 26 days ago05/23/24 at 1:17 pm (UTC)
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"Hi Brandan, Thanks so much for reaching out about this and providing such detail! Are you working on your local hard drive? Are you publ..."
  • 26 days ago05/23/24 at 1:04 pm (UTC)
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"Hi Kris, Have you set the course navigation to restricted? This would allow learners to view the current slide and any slide they've prev..."
  • 26 days ago05/23/24 at 12:52 pm (UTC)
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"Hi Cassandra, It sounds like the course was created in Storyline, and published to an LMS, which collected the data shown above. If you h..."
  • 26 days ago05/23/24 at 12:30 pm (UTC)
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Kelly Auner replied to the discussion Clicking on Links starts a Download
"Hi Christina, I see you’ve contacted our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll contin..."
  • 26 days ago05/22/24 at 7:31 pm (UTC)
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Kelly Auner replied to the discussion Changing label on a Process block
"Hi Tina, I understand you'd like to edit the Step Label. You can do this by selecting Format and editing the text under Step Label. ..."
  • 27 days ago05/22/24 at 4:44 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Sharon, I understand you're experiencing a similar issue. Please try these troubleshooting steps and let me know if you need help!"
  • 27 days ago05/22/24 at 1:58 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Elisa, Thanks for reaching out about this! I have a few clarifying questions to help me narrow down the issue: First, I'd like to con..."
  • 27 days ago05/22/24 at 1:57 pm (UTC)
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Kelly Auner replied to the discussion Export to Word
"Hi Jennifer, I'm happy to jump in here! First, you'll want to check that you're using a supported version of Microsoft Office on your Pa..."
  • 27 days ago05/21/24 at 6:23 pm (UTC)
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"Hi Morgan, I checked with our team to confirm that Rise courses shouldn't be affected by this. If you're experiencing an issue, I'd like ..."
  • 28 days ago05/21/24 at 3:29 pm (UTC)
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"Hi Patrick, Thanks for reaching out and I'm sorry to hear you're experiencing something similar. If you're comfortable sharing your file ..."
  • 28 days ago05/21/24 at 1:49 pm (UTC)