Kelly Auner
Staff
Customer Happiness Specialist
at
Articulate
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Connecticut
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Contact Me
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Kelly Auner replied to the discussion Player issues in Canvas
"Hi Charlie,
Thanks for reaching out!
What happens when you select the Next button? Since your course plays as expected in SCORM Cloud but..."
- 19 days ago05/30/24 at 2:21 pm (UTC)
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Kelly Auner replied to the discussion Quiz results used to work but now they don`t
"Hi Veronika,
Thanks for reaching out!
I understand you're experiencing an issue with the results slide not loading in preview. Is this ha..."
- 19 days ago05/30/24 at 1:28 pm (UTC)
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Kelly Auner replied to the discussion States with mouse hover acting weird within scrolling panel
"Hi Stefan,
Thanks for reaching out about this. Have you tested this in the most recent version of Storyline 360? If you're willing to sha..."
- 19 days ago05/30/24 at 12:33 pm (UTC)
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Kelly Auner replied to the discussion Rise: Numbered List and Other Animated Blocks
"Hi Kris,
I'm happy to provide some clarification. The numbered list block is a great way to display each point, although it isn't i..."
- 19 days ago05/29/24 at 6:54 pm (UTC)
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Kelly Auner replied to the discussion image size controls (small, medium, large)?
"Hi, articulate1 birtlh,
Thanks for reaching out!
Currently, you can adjust the width of a Storyline block to Small, Medium, or Full using..."
- 19 days ago05/29/24 at 6:33 pm (UTC)
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Kelly Auner replied to the discussion Storyline Block - Alternate Close/Exit Button
"Hi Rebeca,
I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We..."
- 19 days ago05/29/24 at 6:03 pm (UTC)
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Kelly Auner replied to the discussion Remove the Start Course Button in Rise?
"Hi Frazer,
It appears the screencast Katie did is no longer active, but I'm happy to help!
The current workaround is to Hide the Cover Pa..."
- 20 days ago05/29/24 at 2:49 pm (UTC)
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Kelly Auner replied to the discussion Results Slides Not Showing Correct %
"Hi Erica,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue! I've opened a support case on your behalf so we c..."
- 20 days ago05/28/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion Audio Echo
"Hi Michele,
I see that you’ve connected with my teammate, Mick. You’re in great hands!
Articulate 360 applications don't have specialized..."
- 21 days ago05/28/24 at 3:17 pm (UTC)
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Kelly Auner replied to the discussion Restart option: how to reset the menu and the progress bar?
"Hi Vicky,
No update just yet! We'll post here if we have news to share."
- 21 days ago05/28/24 at 2:38 pm (UTC)
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Kelly Auner replied to the discussion "Can not access closed stream" Error When Saving File
"Hi Jennifer,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue. I've opened a support case so we can investiga..."
- 25 days ago05/23/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion AI Integration
"Hi Pooja,
We’re still finalizing the pricing structure. We'll let you know when we have more to share!"
- 25 days ago05/23/24 at 8:08 pm (UTC)
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Kelly Auner replied to the discussion Error Message when Importing Translation file.
"Hi, Robert!
Thanks for reaching out. I'm sorry to hear you're experiencing an issue while trying to import content from a Word file but I..."
- 26 days ago05/23/24 at 3:08 pm (UTC)
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Kelly Auner replied to the discussion Exit course trigger/button not working. Works in local preview but not in Articulate Review
"Hi Nom de Guerre,
You're correct that the exit course trigger won't work when viewing the course in Review 360. This ability is logged as..."
- 26 days ago05/23/24 at 2:53 pm (UTC)
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Kelly Auner replied to the discussion Black lines in video - FYI - solution found - this is an mp4 issue (not a Storyline problem)
"Hi Melanie,
Thanks for sharing this solution with the community!"
- 26 days ago05/23/24 at 1:17 pm (UTC)
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Kelly Auner replied to the discussion Audio Delay When Published But Not When Previewed
"Hi Brandan,
Thanks so much for reaching out about this and providing such detail!
Are you working on your local hard drive?
Are you publ..."
- 26 days ago05/23/24 at 1:04 pm (UTC)
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Kelly Auner replied to the discussion SL 360 help with coding so final assessment cannot be accessed in player menu until other lessons are complete
"Hi Kris,
Have you set the course navigation to restricted? This would allow learners to view the current slide and any slide they've prev..."
- 26 days ago05/23/24 at 12:52 pm (UTC)
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Kelly Auner replied to the discussion Client requesting various IDs from Storyline Project
"Hi Cassandra,
It sounds like the course was created in Storyline, and published to an LMS, which collected the data shown above. If you h..."
- 26 days ago05/23/24 at 12:30 pm (UTC)
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Kelly Auner replied to the discussion Clicking on Links starts a Download
"Hi Christina,
I see you’ve contacted our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll contin..."
- 26 days ago05/22/24 at 7:31 pm (UTC)
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Kelly Auner replied to the discussion Changing label on a Process block
"Hi Tina,
I understand you'd like to edit the Step Label. You can do this by selecting Format and editing the text under Step Label. ..."
- 27 days ago05/22/24 at 4:44 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Sharon,
I understand you're experiencing a similar issue. Please try these troubleshooting steps and let me know if you need help!"
- 27 days ago05/22/24 at 1:58 pm (UTC)
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Kelly Auner replied to the discussion Error with embed content (Genially)
"Hi Elisa,
Thanks for reaching out about this!
I have a few clarifying questions to help me narrow down the issue:
First, I'd like to con..."
- 27 days ago05/22/24 at 1:57 pm (UTC)
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Kelly Auner replied to the discussion Export to Word
"Hi Jennifer,
I'm happy to jump in here!
First, you'll want to check that you're using a supported version of Microsoft Office on your Pa..."
- 27 days ago05/21/24 at 6:23 pm (UTC)
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Kelly Auner replied to the discussion Does deprecating the 'unload' event in Chrome will impact our SCORM trainings build with Storyline or Rise?
"Hi Morgan,
I checked with our team to confirm that Rise courses shouldn't be affected by this. If you're experiencing an issue, I'd like ..."
- 28 days ago05/21/24 at 3:29 pm (UTC)
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Kelly Auner replied to the discussion Storyline SCORM 2004: Completion State wiped when user revisits training a 2nd time.
"Hi Patrick,
Thanks for reaching out and I'm sorry to hear you're experiencing something similar. If you're comfortable sharing your file ..."
- 28 days ago05/21/24 at 1:49 pm (UTC)