"Hi there, LUOA Elementary! I'm sorry you've encountered this issue! We have this documented as a possible software bug. I've added y..."

"Hi Brian, So sorry to hear you're seeing this issue. Do your users encounter the issue everytime they resume a course or does it on..."

"Hi, Jeffrey! Is your course launched in a frameset in your LMS? We have an issue documented where the video full screen mode doesn't work..."

"Hi, Brenda! I'm sorry to hear you're running into this issue when publishing your Rise course. Are you getting this issue every tim..."

"Hi Jennifer, I'm sorry to hear you're having trouble adding audio to a labeled graphic block in your Rise course. To fix this, make..."

"Hi Prakrti, Courses published in Review 360 are not intended to be embedded in an iframe. If you want to embed your Storyline 360 course ..."

"Hi William, I wanted to let you know that replying via email includes your signature with contact information in the public forum. ..."

"Thanks for sharing your solution, Linh!"

"Hi folks! We're tracking requests for the option to retry only incorrectly answered questions in a Rise quiz. We'll let you know here if ..."

"Hi Hector! So sorry to hear you're getting an issue with your video. You can try re-encoding your video using a third-party video convers..."

"Hi Libby, You can see the line below the lesson title when using the Rise theme: The other themes are not designed to display this line...."

"Hi Libby! Right now, there isn't an option in Rise to review the feedback/answers at the end of the quiz. We're tracking requests for thi..."

"Hi Reba! Thanks for letting us know how we can improve Rise for you! We are tracking requests for the ability to combine blocks. We don't..."

"Hi Tracy! Thanks for following up on this issue. Find & Replace option is not available in Rise at the moment. We'll be sure to let y..."

"Hi Tracy, Thanks for letting us know about this issue. I tested on a new course and can see the issue you described. The italicized text ..."

"Hi S M Muntaz! While you can export Rise course LMS distribution or Web hosting, there isn't a way to export Rise courses in a format sup..."

"Hi Shelley, Thanks for sharing your files! It looks like your closed caption file has a *.txt file extension (Risenav.vtt.txt), which is ..."

"Hi there! Would you mind uploading a copy of the PDF you used to we can take a closer look? If you prefer to share it privately, you can ..."

"Hi Nivi! Rise doesn't display the the number of attempts taken by a learner. If your course is hosted in an LMS, you can check if t..."

"Hi Luci, It sounds like you want to upload the zip file into Rise, for your learners to download. If this is the case, you can do t..."

"Hi Martin, When you publish your course, you’ll want to select Track using quiz result to make sure your quiz data is sent to your LMS. Y..."

"Hi there, You can check out this article for your options on sharing your content. Since you don't need to track your interviewer's..."

" Hi there, Matúš! If you're having trouble finding your courses in the Rise 360 dashboard, you can use the search function which is ..."

"Hi, Roger! I'm sorry to hear that you've encountered an issue with your Polish label translation. Have you tried updating your translatio..."

"Hi Kathryn, It looks like you have submitted a support case for this issue. We have this issue documented as a possible bug. We don't hav..."