Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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"Hi there! Have you tried testing your matching question type using incognito/private browsing? If that doesn't fix the issue, I rec..."
  • 1 day ago12/04/21 at 11:09 am (UTC)
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"Hi Leone! Thanks for letting us know you're having the same issue. We don't have updates on this at the moment, but we'll definitely..."
  • 1 day ago12/04/21 at 10:22 am (UTC)
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"Hi there, Lut! There isn't an option to remove the character limits in a sorting activity block, but we understand how having this o..."
  • 1 day ago12/04/21 at 9:53 am (UTC)
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Lea Agato replied to the discussion Rise issues "something went wrong"
"Hi folks! I just want to share that we've resolved this issue and Rise is now fully operational. Thanks!"
  • 3 days ago12/03/21 at 12:00 am (UTC)
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Lea Agato replied to the discussion Rise issues "something went wrong"
"Hi everyone. We've identified some technical problems and Rise 360 is currently unavailable. You can follow our status page for upda..."
  • 3 days ago12/02/21 at 10:06 pm (UTC)
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Lea Agato replied to the discussion Black border Rise Storyline Block
"Hi Trevor, I'd love to take a look at your Storyline file to see what's happening. Would you mind sharing it here so we can troubleshoot?..."
  • 3 days ago12/02/21 at 12:23 pm (UTC)
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Lea Agato replied to the discussion Import translated XLIFF file errors
"The common cause of this error when importing translated XLIFF file is importing an XLIFF file to a Rise course where it d..."
  • 15 days ago11/20/21 at 5:21 am (UTC)
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"Hi Tony, you can check out our best practices for videos here. I hope it helps!"
  • 15 days ago11/20/21 at 5:08 am (UTC)
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"Hi Anya! If you need to copy blocks, you can do this by using block templates. Here's how. You might also find the o..."
  • 15 days ago11/20/21 at 4:44 am (UTC)
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"Hi Sherry! You'll need to add _NOPROCESS_ at the end of the filename. If your filename is sample.png, it should be&n..."
  • 19 days ago11/16/21 at 8:09 am (UTC)
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Lea Agato replied to the discussion Linking between lessons
"Hi Nigel! We don't have updates for this feature yet. We'll be sure to share it here if anything changes. You're in the right place!"
  • 19 days ago11/16/21 at 8:03 am (UTC)
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Lea Agato replied to the discussion Rise-Buttons and PDF Link
"Hi Joan! If you want your PDF to open in the same window, you can add a Multimedia > Embed block, and use an iframe code to add y..."
  • 19 days ago11/16/21 at 7:13 am (UTC)
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"Hi Phyllis, Rise is an online tool, and you need to be logged in on the website to edit and publish your courses. There isn't..."
  • 19 days ago11/16/21 at 6:52 am (UTC)
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"Hi Heidi, I found this information from Cornerstone's support site: Cornerstone currently supports SCORM 1.2, 2004 (3rd edition) and AIC..."
  • 20 days ago11/15/21 at 2:20 pm (UTC)
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Lea Agato replied to the discussion Fonts installation
"Hi Ryan! So sorry you're having unwanted results when using your Knockout and Garamond fonts. I would like to do some testing on the font..."
  • 20 days ago11/15/21 at 2:10 pm (UTC)
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"Hi Jane, I'd like to take a look at your embed code so I can troubleshoot the issue. Would you mind sharing the embed code you used..."
  • 29 days ago11/06/21 at 11:12 am (UTC)
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Lea Agato replied to the discussion Quiz
"Hi Sandrine! If you have a quiz at the end of your course, there won't be a next or continue button on your results page. ..."
  • 29 days ago11/06/21 at 5:11 am (UTC)
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"Hi Dorte! All quiz/knowledge check questions in Rise require you to assign a correct answer. We're tracking requests for ..."
  • 29 days ago11/06/21 at 4:29 am (UTC)
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"Hi Peter! If you're seeing this issue when previewing your course, please make sure you're using a supported browser when ..."
  • 1 month ago11/05/21 at 4:15 am (UTC)
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Lea Agato replied to the discussion New to Instructional Design
"Hi there, Sarah! So glad to hear you're happy with your new role. You can sign-up for Rise webinars here, and you can..."
  • 1 month ago11/05/21 at 4:04 am (UTC)
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Lea Agato replied to the discussion Video audio sync issue (rise 360)
"Glad to hear you found a solution. Thanks for sharing it here!"
  • 1 month ago11/05/21 at 2:19 am (UTC)
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Lea Agato replied to the discussion ISO HELP WITH TRANSLATIONS
" Hi April! Yes, it's possible to translate your Rise course from one language to another. You can check out this article for i..."
  • 1 month ago11/04/21 at 6:00 am (UTC)
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Lea Agato replied to the discussion Doc to Xliff converstion tool
"Hi Jennifer, sorry to hear you're having trouble importing your translation files. If you're seeing an error saying the translation file ..."
  • 1 month ago11/04/21 at 5:58 am (UTC)
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Lea Agato replied to the discussion Doc to Xliff converstion tool
"Hi Jennifer, sorry to hear you're having trouble importing your translation files. If you're seeing an error saying the translation file ..."
  • 1 month ago11/04/21 at 5:58 am (UTC)
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Lea Agato replied to the discussion New Rise Feature: Send a Copy
"Hi Daria, if you send a copy of your course to another author, the recipient will have their own version of the course. They can change t..."
  • 1 month ago11/04/21 at 4:21 am (UTC)