Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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"Hi there, Kate. I'm sorry for the trouble! I was able to replicate this issue where the divider block settings are not accessible when th..."
  • 2 days ago08/11/22 at 5:00 am (UTC)
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"Hi Nigel, we have this issue documented as a possible bug and we'll share it here as soon as we have updates!"
  • 4 days ago08/09/22 at 6:00 pm (UTC)
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Lea Agato replied to the discussion Rise Quiz Settings
"Hi there, Tom! Course tracking and results are handled in the LMS. You can try reaching out to your LMS admin to see if it is possible to..."
  • 4 days ago08/09/22 at 5:44 pm (UTC)
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Lea Agato replied to the discussion Rise video player customization
"Hi Joseph, thanks for sharing your iframe codes. I tried this code and the video plays with the playback speed option. Is this what..."
  • 9 days ago08/04/22 at 2:58 am (UTC)
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Lea Agato replied to the discussion Logo size
"Hi Marco, removing any whitespace surrounding your logo before you upload could help make your logo appear bigger on your course. If that..."
  • 13 days ago07/31/22 at 4:54 pm (UTC)
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Lea Agato replied to the discussion Block Multimedia > Code snippet
"Hi Adrian, Modifying files in the Rise published content isn't something we support. Hopefully, other members of the community share thei..."
  • 13 days ago07/31/22 at 3:19 pm (UTC)
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"Hi Alexandra, thank you for your follow-up. We don't have updates on this yet, but we'll be sure to let you know if anything changes."
  • 21 days ago07/23/22 at 4:00 am (UTC)
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"Hi, Juan Jose! I'm sorry to hear you're seeing this issue with your Rise course translations. I tried the steps you followed, and I didn'..."
  • 21 days ago07/23/22 at 3:49 am (UTC)
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Lea Agato replied to the discussion Themes in Rise
"Hi Karl, I wasn't able to replicate this issue on my course. Do you see the same issue when you use Apex theme on other course? Also, can..."
  • 24 days ago07/20/22 at 7:35 pm (UTC)
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Lea Agato replied to the discussion Multiple response question broken?
"Hi, Kahlia! It looks like your attached screenshots didn’t come through. Could you please click here to open the discussion thread&..."
  • 29 days ago07/15/22 at 11:23 pm (UTC)
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Lea Agato replied to the discussion Rise video player customization
"Hi Joseph, you can check out this article for the attributes you can add to your iframe code. You can also share the iframe code that you..."
  • 29 days ago07/15/22 at 8:53 pm (UTC)
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Lea Agato replied to the discussion Upload a SCORM file into Rise?
"Hi Grant, are you looking to host your published ActivePresenter courses in Rise.com? Rise supports content exported using SCORM 1.2 or a..."
  • 1 month ago07/01/22 at 9:49 pm (UTC)
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Lea Agato replied to the discussion Rise and JAWS reader
"Hi Barbara, the alt text is available in process and tabs interactions, and are read once by screen readers. You can find more deta..."
  • 1 month ago07/01/22 at 9:38 pm (UTC)
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Lea Agato replied to the discussion Rise and "exit course" button
"Hi Uzziel, have you tried testing your course in SCORM Cloud to see if you get the same issues when exiting your course? If the iss..."
  • 1 month ago07/01/22 at 9:23 pm (UTC)
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Lea Agato replied to the discussion Importing translations
"Hi Ruth! I'm so sorry to hear you're having trouble importing your course translations. Please open a support case using this form, and o..."
  • 1 month ago07/01/22 at 8:57 pm (UTC)
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Lea Agato replied to the discussion Linking to Sections within a Lesson
"Thanks for following up on this feature, Margharita! We don't have any updates yet, but we'll make sure to share it here if anything chan..."
  • 1 month ago07/01/22 at 7:49 pm (UTC)
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"I'm glad to hear you got the information that you need, Nick! Thanks for sharing it here! I will also let my team know about your feedbac..."
  • 1 month ago07/01/22 at 7:47 pm (UTC)
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"Hi Nick! So sorry to hear you're having trouble with your closed captions in Rise. You mentioned that you're creating the video in ..."
  • 1 month ago06/30/22 at 8:33 pm (UTC)
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"Hi Andrew, If you want to jump between lessons, we recommend using button stack. In this sample course that I created, I used..."
  • 2 months ago06/27/22 at 11:50 pm (UTC)
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Lea Agato replied to the discussion Banner Image for Rise Modules
"Hi, Janet! It looks like you posted a similar question in this thread where I responded to your questions. We can continue discussin..."
  • 2 months ago06/27/22 at 11:17 pm (UTC)
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Lea Agato replied to the discussion Image Resolution in Rise
"For cover photos, images with a 1:3 aspect ratio works best. We don't have a minimum recommended size, but suggest using the highest qual..."
  • 2 months ago06/27/22 at 11:13 pm (UTC)
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"Hi, Richard! It looks like you're working with my colleague, Darwin, in order to troubleshoot this issue. You're in good hands! "
  • 2 months ago06/23/22 at 7:58 pm (UTC)
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"Hi folks! Now you can make quizzes more challenging. Show learners feedback without revealing correct answers! Find out how in this..."
  • 2 months ago06/07/22 at 8:51 pm (UTC)
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Lea Agato replied to the discussion Rise and Quiz Answers (feedback)
"Hi folks! Now you can make quizzes more challenging. Show learners feedback without revealing correct answers! Find out how in this..."
  • 2 months ago06/07/22 at 8:50 pm (UTC)
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"Hi folks! Now you can make quizzes more challenging. Show learners feedback without revealing correct answers! Find out how in this..."
  • 2 months ago06/07/22 at 8:49 pm (UTC)