"Hi Susan, We've seen an issue where some custom fonts aren't reflected in statement blocks. What are the custom fonts you are using..."

"Hi Kelly, Rise does send quiz data to your LMS. This article lists the information communicated by Rise. If you do not see any quiz..."

"Hi Ruth! Have you tried testing your courses in SCORM Cloud? The best way to identify an LMS issue is to compare how your published..."

"Hi Richard, I'm sorry to hear that you're having difficulty importing your XLIFF translation into Rise. You mentioned that even upl..."

"Hi Jennifer! The menu will be skipped if you're tabbing through the Rise course and press enter when you reach "SKIP TO LESSON -->". C..."

"Hi Angela, thanks for letting us know that you need this feature! This option isn't available in Rise at the moment, but we're trac..."

"Hi, Haeyoung! You can export your Rise course for web distribution and host it on a web server. With this, you can embed your Rise course..."

"Hi Robin, Thanks for letting us know that you would like to have the Question Banks feature to be available in Rise. While this feature i..."

"Hi, Michelle! It looks like one of our customer support engineers, Philam, provided you with some troubleshooting steps under case#340897..."

"Hi Dhyani, It looks like you've also posted your question in this thread. I just wanted to link the discussion here for anyone who's foll..."

"Hi Jessica, I'm sorry to hear that converting all your m4a files to mp3 will be complicated. We don't have updates on this issue right no..."

"Hi Iasmi! I’m more than glad to help with your queries. To clarify, did you create your Rise Job Aids courses that you created from scrat..."

"Hi Naima! It looks like you've submitted a support case for this issue. My colleague, Darrell, has requested additional information. Plea..."

"Hi Dhyani! Since google forms are submitted outside your Rise course, there isn't a way to track your learners' completion of the embedde..."

"Hi, Bea! Flashcard images require a square (1:1 aspect ratio) image. You can use the built-in cropping tool in Rise to help y..."

"Hi Eddy, If you have a *.jfif file, you can simply rename it as *.jpeg and you'll be able to upload them in Rise without any problems. I ..."

"Hi, Martha! It looks like you're trying to access the author link of the course. This link can only be accessed by the course owner.&nbsp..."

"Hi, Jas! I'm sorry to hear you're having trouble uploading your audio. I would love to take a closer look at your file. Would you mind sh..."

"Hi Natalie, I haven't experienced this issue myself, but you can try re-encoding your video using a third-party video conversion to..."

"Hi Martin, We have this issue documented as a possible bug, but we don't have an update on a fix yet. A workaround that you can try..."

"Hi Chris! You can export your Rise or Storyline courses for web if you want to host them in Sharepoint. Here's how to export your Ri..."

"Hi there! Have you tried testing your course in SCORM Cloud to see if you're getting the same results when viewing your course in Mi..."

"Hi Madhu, Thanks for sharing your iframe code. When you create the link in Microsoft Forms, please set the option to Anyone c..."

"Hi there, Chantal. That sounds like a plan! Let us know if the options shared by Crystal works for you or if you need help with anything ..."

"Hi there, Chantal. That sounds like a plan! Let us know if the options shared by Crystal works for you or if you need help with anything ..."