Gerald Sale
Gerald Sale Staff
Senior Technical Support Engineer at Articulate
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Gerald Sale replied to the discussion publishing in 360 review without feedback
"Hi Amit, Thanks for reaching out! Yes, the project owner can disable comments for a Review 360 course. Also, any content yo..."
  • 2 years ago04/06/22 at 9:42 pm (UTC)
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Gerald Sale replied to the discussion Studio 360 update fails
"Hi Nancy, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! I'd like to connect you with one of our Support Engineers so we..."
  • 2 years ago04/06/22 at 9:16 pm (UTC)
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Gerald Sale replied to the discussion confusion in table of contents
"Hi Selin, and welcome to E-Learning Heroes! ✨ Thanks for reaching out! I see that Cleo already assisted you via support case, and the sol..."
  • 2 years ago04/06/22 at 8:34 pm (UTC)
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Gerald Sale replied to the discussion Cargar un objeto de Genially -- en Storyline 360 y luego en Moodle errores
"Hi Lucy, and welcome to E-Learning Heroes! ✨ Thanks for reaching out! I am sorry that you were having a playback issue with your Storylin..."
  • 2 years ago04/06/22 at 8:02 pm (UTC)
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Gerald Sale replied to the discussion Review 360 audio delay
"Hi Rachael, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! I'd like to connect you with one of our Support Engineers so ..."
  • 2 years ago04/01/22 at 7:05 pm (UTC)
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Gerald Sale replied to the discussion Removing TOC menu
"Hi Ian, and welcome to E-Learning Heroes! ✨ Thanks for reaching out! The TOC menu seems to be part of your hosting platform based on the ..."
  • 2 years ago04/01/22 at 7:02 pm (UTC)
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Gerald Sale replied to the discussion 360 course with chapter assessments won't Preview or function in 360 Review & ScormCloud
"Hi Erin, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! I'd like to connect you with one of our Support Engineers so we ..."
  • 2 years ago04/01/22 at 6:43 pm (UTC)
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Gerald Sale replied to the discussion 360 videos
"Hi Michelle, Thanks for reaching out! We don't currently support 360 degree videos in Storyline 360, but we have already logged this as a..."
  • 2 years ago04/01/22 at 6:40 pm (UTC)
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Gerald Sale replied to the discussion Review quiz showing incorrect for correct answers
"Hello Leena, and welcome to E-Learning Heroes. 😊 Thanks for reaching out! If you're seeing your correct questions show up as incorrect d..."
  • 2 years ago04/01/22 at 6:33 pm (UTC)
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Gerald Sale replied to the discussion Fine tuning a video on one slide
"Hi Nicole, For your reference, the action fine-tuning editor is only available for screencasts that you've inserted as step-by-step slide..."
  • 2 years ago03/31/22 at 9:35 pm (UTC)
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Gerald Sale replied to the discussion Facing issue while publishing storyline review link online
"Hello Poonam, and welcome to E-Learning Heroes. 😊 I am sorry that you are hitting this snag in Review 360. May I confirm if the issue is ..."
  • 2 years ago03/31/22 at 9:08 pm (UTC)
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Gerald Sale replied to the discussion Round bullet character displays as a vertical bar
"Hi Cynthia, Thank you for reaching out! I am sorry that you were having issues using the round bullet character. I will open up a Support..."
  • 2 years ago03/31/22 at 5:26 pm (UTC)
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Gerald Sale replied to the discussion SL360 crashes on specific slide
"Hi DR-B learning solutions GmbH, I'm sorry to hear that you were having an issue when authoring your Storyline project file. May I ..."
  • 2 years ago03/30/22 at 4:45 pm (UTC)
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Gerald Sale replied to the discussion Screen Recording Not Rendering Properly
"Hi Dennis, I'm sorry to hear that you were having an issue with Storyline's screen recording. The issue may relate to the security ..."
  • 2 years ago03/30/22 at 3:04 pm (UTC)
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Gerald Sale replied to the discussion Storyline 3 and Storyline 360 compatibility.
"Hi Candice, Thanks for reaching out! In most cases, Storyline 360 and Storyline 3 project files can be opened interchangeably. There are ..."
  • 2 years ago03/30/22 at 2:19 pm (UTC)
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Gerald Sale replied to the discussion Notification 'the project file could not be saved'
"Hello Lotta, and welcome to E-Learning Heroes. 😊 I'm sorry to hear that you were having an issue saving your project file. We don't..."
  • 2 years ago03/29/22 at 6:30 pm (UTC)
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Gerald Sale replied to the discussion Slide keeps buffering when progressing onto the next slide.
"Hello Theresa, and welcome to E-Learning Heroes. 😊 I'm sorry to hear that you were having a playback issue with your project file. Based ..."
  • 2 years ago03/29/22 at 5:16 pm (UTC)
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Gerald Sale replied to the discussion Slow Animation
"Hello Laura, and welcome to E-Learning Heroes. 😊 I'm sorry to hear that you have a playback issue where the animation is slow when previe..."
  • over 2 years ago11/29/21 at 4:04 pm (UTC)