Hazel Bartolome
Hazel Bartolome Staff
Customer Support Specialist at Articulate
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"Hi Kimberley! That's a good question. Yes, you can surely edit a Real Content course to fit your audience!"
  • 4 months ago12/28/23 at 10:22 pm (UTC)
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Hazel Bartolome replied to the discussion CTRL I shortcut in Articulate Rise
"Hi Laurent! I understand that CTRL-I does not work in Mozilla Firefox 120.0 (64-bit). I tested this in the latest browser version o..."
  • 4 months ago12/22/23 at 8:34 pm (UTC)
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Hazel Bartolome replied to the discussion NEW IN RISE 360: Closed Captioning
"Hi Julie! Looks like you need an option to move the closed captions to another location. Closed captions show up at the bottom by default..."
  • 4 months ago12/22/23 at 8:26 pm (UTC)
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Hazel Bartolome replied to the discussion Images are uploading to Rise in grayscale
"Hi Katy! I understand that your images are uploading in grayscale. May I know the format of these images? Would you be able to share one ..."
  • 4 months ago12/22/23 at 8:21 pm (UTC)
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Hazel Bartolome replied to the discussion White Board Drawings
"Hi Matthew! Looks like you need a whiteboard feature. This isn't available in Rise right now. If we make any changes, we'll update this t..."
  • 4 months ago12/22/23 at 8:19 pm (UTC)
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"Hi Jessica! I understand you are missing images and backgrounds from Real Content courses after loading them to your LMS. I would suggest..."
  • 4 months ago12/21/23 at 9:53 am (UTC)
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Hazel Bartolome replied to the discussion Remove Padding on Video embeds in Tabs?
"Hi there! Thanks for letting us know that you want to be able to adjust the margins around embedded videos in tabs. I'll add you to..."
  • 4 months ago12/20/23 at 7:03 am (UTC)
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Hazel Bartolome replied to the discussion Block Templates not saving
"HI Sushill! Thanks for sharing the video.Are you still unable to save the block that contains an iFrame? I just tested it, and it w..."
  • 4 months ago12/20/23 at 6:45 am (UTC)
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Hazel Bartolome replied to the discussion Unable to publish 360 Review link in Rise 360
"Hi there Mahesh! Are you still having trouble publishing to Review 360? If you are, please open a case with us here."
  • 5 months ago12/12/23 at 7:49 am (UTC)
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Hazel Bartolome replied to the discussion Error message publishing Rise to Scorm 2.1
"Hi Jennifer! Are you still having trouble publishing your Rise courses? If you are, please reach out to us here, and one of our technical..."
  • 5 months ago12/12/23 at 7:44 am (UTC)
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Hazel Bartolome replied to the discussion Courses not publishing to PDF
"Hi Rachel! If you're still having trouble, please open a case with us here. One of our technical support engineers will be glad to a..."
  • 5 months ago12/12/23 at 7:42 am (UTC)
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"Hi Meg! I understand that you are encountering a similar issue. Please open a case with us through this form so that one of our technical..."
  • 5 months ago12/12/23 at 7:36 am (UTC)
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Hazel Bartolome replied to the discussion Missing name of Module on Published Emails
"Hi Lynn! I understand that the course name is no longer included in your email after publishing. Are you still encountering this issue?&n..."
  • 5 months ago12/07/23 at 5:10 am (UTC)
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Hazel Bartolome replied to the discussion Animations/Transitions in Rise?
"Hi there, Steve! I understand you want to add transitions/animations to your elements in Rise. Block entrance animations allow your..."
  • 5 months ago12/07/23 at 4:53 am (UTC)
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Hazel Bartolome replied to the discussion Reporting Challenges in Rise
"Hi there! I understand you would like your Rise course (uploaded to Cornerstone LMS) to report the overall score and how each learner did..."
  • 5 months ago12/07/23 at 3:52 am (UTC)
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Hazel Bartolome replied to the discussion Problem with Rise SCORM 1.2 ZIP
"Hi Normand and Vladimir! I understand you keep getting an invalid error whenever you open your SCORM file. Would you be able to sha..."
  • 5 months ago12/06/23 at 8:01 am (UTC)
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"Hi Kathleen! I understand that your Rise courses won't open unless you are in Incognito mode. Does the issue occur in just one browser or..."
  • 5 months ago12/06/23 at 7:54 am (UTC)
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Hazel Bartolome replied to the discussion Rise not publishing my course into review
"Hi Mahesh! Is this still happening to you now?"
  • 5 months ago12/06/23 at 7:46 am (UTC)
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Hazel Bartolome replied to the discussion Searching in a RISE course
"Hi Lori! I understand that you want to search for words in your Rise courses. Yes, it is possible with the Search Feature. I'd like..."
  • 5 months ago12/06/23 at 7:34 am (UTC)
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Hazel Bartolome replied to the discussion LMS Publishing error
"Hi Sharrilyn! I understand that you used to have the Launch Player in New Window selected before and you didn't receive the error. I woul..."
  • 5 months ago12/06/23 at 7:19 am (UTC)
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Hazel Bartolome replied to the discussion I need your help!
"Hi there! I understand you can't upload the Canva template in SVG format to your Rise course. Are you getting an error when attempt..."
  • 5 months ago12/06/23 at 7:03 am (UTC)
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"Hi Vijendra! Thanks for letting us know you need to disable forward seeking in audio! It's not a feature included in our roadmap right no..."
  • 5 months ago12/06/23 at 6:55 am (UTC)
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Hazel Bartolome replied to the discussion Rise 360: link to email with attachments
"Hi Rik! The instructions are located in this thread. Hope this helps you!"
  • 5 months ago12/06/23 at 6:45 am (UTC)
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Hazel Bartolome replied to the discussion % Completion of courses in RISE
"Hi there! I see that you posted the same question here. It's a good call that you opened case 03982286. Robert, one of our technica..."
  • 5 months ago12/05/23 at 4:45 am (UTC)
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Hazel Bartolome replied to the discussion % completion of courses in RISE
"Hi there! I see that Robert, one of our technical support engineers has replied to case 03982286 with the same question. Please feel free..."
  • 5 months ago12/05/23 at 4:42 am (UTC)