Hazel Bartolome
Hazel Bartolome Staff
Customer Support Specialist at Articulate
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"Hi Chloƫ! I was able to reproduce the issue. Thanks for reporting this to us. This has been logged as a possible software bug. We'll upda..."
  • 5 months ago12/05/23 at 4:38 am (UTC)
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Hazel Bartolome replied to the discussion Issue with "Storyline block" in Rise 360
"Hi there, Tal! I understand that when you're trying to add a Storyline block in Rise, it shows that you need to publish from a certain St..."
  • 5 months ago11/29/23 at 9:07 am (UTC)
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Hazel Bartolome replied to the discussion Your Session has timed out
"Hi there! Are you still encountering this issue? If you still are, please try other supported browsers to check if the issue is bro..."
  • 5 months ago11/29/23 at 8:58 am (UTC)
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Hazel Bartolome replied to the discussion Change File Attachment Icon
"Hi Kim! Thanks for sharing your thoughts on this. If we make any changes, we'll update this thread."
  • 5 months ago11/29/23 at 3:55 am (UTC)
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Hazel Bartolome replied to the discussion Add ad-free youtube video to Rise 360
"Hi Amal! I understand you want to add a YouTube video in Rise and make it ad-free. We don't have control over YouTube videos since ..."
  • 5 months ago11/28/23 at 10:08 pm (UTC)
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Hazel Bartolome replied to the discussion RISE including images not used in SCORM file
"Hi Bailey! I understand you encountered an issue where many high-resolution content library images not used in your course are added to y..."
  • 5 months ago11/28/23 at 10:03 pm (UTC)
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Hazel Bartolome replied to the discussion autoplay and loop videos
"Hi there! I replied to the other thread that you posted here."
  • 5 months ago11/28/23 at 5:50 am (UTC)
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Hazel Bartolome replied to the discussion Looping and autoplaying clips in Rise 360
"Hi there! It looks like you need a solution to autoplay video in Rise. This feature isn't available in Rise right now. We're taking reque..."
  • 5 months ago11/28/23 at 5:48 am (UTC)
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Hazel Bartolome replied to the discussion LMS SCORM upload language issue,
"Hi Naomi! I understand that you are encountering the same issue. Have you tested your course in SCORM Cloud? If your course works p..."
  • 5 months ago11/28/23 at 1:08 am (UTC)
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Hazel Bartolome replied to the discussion publishing
"Hi Aislinn! Just checking to see if you're having trouble uploading a course? Just like Phil said, it should be quick."
  • 5 months ago11/28/23 at 12:26 am (UTC)
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Hazel Bartolome replied to the discussion Cloud CME & Articulate Rise
"Hi there, Karin! I am unfamiliar with Cloud CME, but from what I read on their website, you can use SCORM files for content. Rise 360 SCO..."
  • 5 months ago11/28/23 at 12:20 am (UTC)
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"Hi Crystal! I understand you're getting stuck on "Processing Course" when uploading a Storyline course from Review 360 to a Rise 360 Stor..."
  • 5 months ago11/28/23 at 12:10 am (UTC)
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Hazel Bartolome replied to the discussion Course Not Allowing Retries
"Hi Jonathan! I understand that the two courses that you created in Rise 360 are not allowing users to retake the quiz after their first t..."
  • 5 months ago11/27/23 at 11:39 pm (UTC)
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"Hi Andrii! I understand you are looking for the reporting completion status while tracking a Rise content through a Storyline block. You..."
  • 5 months ago11/27/23 at 11:32 pm (UTC)
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Hazel Bartolome replied to the discussion Animated decorative elements
"Hi there David! This isn't in our roadmap at the moment. If we make any changes, we'll update this thread."
  • 5 months ago11/27/23 at 11:27 pm (UTC)
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Hazel Bartolome replied to the discussion text to voice, Rise 360
"Hi Katrina! There isn't a way to create text-to-speech in Rise 360 directly. We have a feature request logged for this. I'll add yo..."
  • 5 months ago11/27/23 at 11:22 pm (UTC)
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"Hi there, Maria! I am not familiar with Wordpress, but here are other community threads that I found that might help you: How to Upload y..."
  • 6 months ago11/16/23 at 5:15 am (UTC)
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Hazel Bartolome replied to the discussion Storyline / Rise output differences
"Hi Hannah! Good call in opening case 03935545. I can see that you already corresponded with Fannie May, one of our technical support engi..."
  • 6 months ago11/15/23 at 9:53 pm (UTC)
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Hazel Bartolome replied to the discussion Accessibility Issues in Articulate Rise
"Hi Alayna! We appreciate you sharing your thoughts on accessibility regarding images, drag and drop activity, and the matching knowledge ..."
  • 6 months ago11/03/23 at 5:26 am (UTC)
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"Hi there, Ken! I understand that you would like to change the course name/title only for the course name folders. To ensure I under..."
  • 6 months ago11/03/23 at 4:39 am (UTC)
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"Hi there myAko Limited! I understand that there are images in the assets folder that are not in the course content when you export your c..."
  • 6 months ago11/03/23 at 3:11 am (UTC)
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"Hi there, Chloƫ! I understand that you are having problems with bold words in the Flashcard grid block. I tried to replicate but it..."
  • 6 months ago11/03/23 at 2:11 am (UTC)
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"Hi Liz! I understand that when you upload a video, it hangs in processing. Can you try other supported browsers to see if the issue is br..."
  • 6 months ago11/02/23 at 6:47 am (UTC)
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"Thanks for your input, Mana! Much appreciated."
  • 6 months ago11/02/23 at 6:43 am (UTC)
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"Hi Erika! I understand you want to remove the "Lesson X" reference at the top and the bottom of a Rise lesson. Right now, the..."
  • 6 months ago11/02/23 at 6:41 am (UTC)