"As I suspected, they knew there was a bug but couldn't identify why the audio files are lost or corrupted. The issue was escalated. My co..."

"Hi Kelly, It's kind of interesting that there are Forum posts going back 11 years about this issue and it's never been resolved. You'd th..."

"Thanks, Ron. But that was not the case at all. Nothing moved. In researching the issue here, it appears as though there were similar issu..."

"Maria - I opened a case and attached the Articulate Package file. The form asked which software product we're using but it did not list P..."

"Hi Maria, Thanks for your help. Yes, the same issue occurred in SCORM cloud. I'll open a support case. "

"Hi Lauren, Thank you for the response. We've tried Chrome, Edge and Firefox and have the same result. We published to web format and ever..."

"Hi Lauren - issue has been resolved. Articulate certainly has its eccentricities. One quiz works fine when using Presenter 360 and Quizm..."

"Thank you, Ren. I appreciate the feedback. Turned out that the issue was that StoryLine 360 imported a QuizMaker quiz and converted the ..."

"Yes, not an issue. Here's the scenario: We moved from Presenter 13 to Articulate 360. Due to a bug in 360, we have to import our cou..."

"Excellent! I really appreciate the follow up. MICK KLESS, CEO, CRVPM lll 917.837.6970 (direct) 732.800.0744, ext 6 (office) Sent from..."

"Angelo is great but my issue IS NOT BEING RESOLVED and this has become extremely frustrating. The issue needs to be escalated. We haven't..."

"Here it is 2 years later and I'm getting a similar error when trying to upgrade to 360. I had to open a case with support. We have a ton ..."

"Christie, We packaged and uploaded it. Regards, Mick Mick Kless, CRVPM President & CEO Compliance Education Institute ..."

"Ok. What email address should I send it to? By the way, we never had issues previously but a user reported the problem and then we ..."

"I'm at Update 6: 1507.2416"

"Thanks Ashley. Things are under control again Mick Kless, CRVPM President & CEO Compliance Education Institute R.I.S.C. Associ..."

"THE ATTACHMENT IS A SCREEN SHOT OF THE EMAIL REPLY I SENT TO JUSTIN"

"I replied to Justin's (Articulate Support) email to me after opening a support case (Articulate Case # 00611112) and apparently it was po..."

"Thanks Justin. I looked in the forums and others have exactly the same problem and there doesn't seem to be a solution. In fact, here's ..."

"Yes, we're working locally. We reinstalled on one of the pc's and the problem still happens. I'll contact the support team."

"Thank you, Phil. Are you aware of any method to output a single file for distribution on CD/DVD? It would need to contain the audio, vide..."

"Leslie, All that does is make the text smaller and illegible which is the existing issue I'm trying to solve. I want the text to stay th..."

"Yes, that's what happened. And not being able to resume content is a major problem! The quiz is embedded in Presenter so it looks like we..."

"Leslie, Thank you again for your help. That's exactly what we were trying to accomplish. In 1 week's time, we have migrated our coursewa..."

"I found the issue. I looked at the camera settings and it was set to 800 x 600. I changed it to 320 x 240 and it probably took 1 minute t..."