Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

306 Replies
karin laufer

for Windows 7 or Windows Vista

when u click on the link "uninstaller" and confirm that, This will erase all your files , even the hidden.

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

after that download and extract Flash Player archive 20.0.0.228 on your computer  https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_20.0.0.228_archive.zip

Training Team

I've also found a 'sort of' work around, though it isn't the most ideal. You can still publish to web, and save the file to your desktop and open the story file to preview it there. You'll have to re-publish every time you change something, but for those that can't roll back the flash update, this is another workaround.

Wendy Farmer

Update for Windows 8.1 users

If you are using Windows 8, Flash Player is now embedded into the operating system for Internet Explorer so there is no need to manually install. Updates will automatically be made available through the built in Windows Update system.

So that is bad news for us trying to uninstall the latest flash version.

Workaround for IE 11

Because Internet Explorer is a Windows feature, you can't uninstall it, but you can turn it off. Here's how:

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  2. Enter Windows features in the search box, tap or click Settings, and then tap or click Turn Windows features on or off.
  3. In the Windows Features dialog box, clear the Internet Explorer 11 check box.