Christopher Santos
Christopher Santos Staff
Articulate Inc.
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"Hi Morten, That should just be height="295px". Sorry about that. You may also remove that particular line altogether, which s..."
  • 7 months ago10/05/23 at 4:36 pm (UTC)
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Christopher Santos replied to the discussion Where did the RISE DUPLICATE Course button go?
"Hi Melissa, You'll need to click on the Personal folder to see the duplicate option on your course cards. I hope this helps!"
  • 7 months ago10/05/23 at 4:32 pm (UTC)
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Christopher Santos replied to the discussion Duplicate Lesson in Rise Course Not Working
"Hi Duane, The same set of options should appear as well on the Personal folder on the left side of your Rise dashboard."
  • 7 months ago10/05/23 at 4:21 pm (UTC)
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Christopher Santos replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi Thuy Pham, You'll need to click on the Personal folder on the left and the course card ellipsis to duplicate, send a copy, etc., this ..."
  • 7 months ago10/05/23 at 4:13 pm (UTC)
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Christopher Santos replied to the discussion Words cut in half
"Hi Camille, The image and text block should also be responsive, so the text should be adjusted based on the window size (as shown below)...."
  • 7 months ago10/05/23 at 3:39 pm (UTC)
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Christopher Santos replied to the discussion How do I make all my images the same size?
"Hi Janine, We don't have this feature yet but thanks for letting us know your need for this. I'll let you know if we have an update..."
  • 7 months ago10/05/23 at 3:01 pm (UTC)
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Christopher Santos replied to the discussion Missing Rise File
"Hi Katie, I'm sorry to hear about this. I went ahead and created a case for you. One of our support team members should reach..."
  • 7 months ago10/04/23 at 10:06 pm (UTC)
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"Hi Morten, The whitespace looks to be an issue with the styling added to the block. I removed that, and here is what it looks like ..."
  • 7 months ago10/04/23 at 10:03 pm (UTC)
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Christopher Santos replied to the discussion Buttons showing as Button Stack not single?
"Hi Janet, Can you try selecting from Button to Button Stack? Then click on Edit and select the additional stacks, you should be abl..."
  • 7 months ago10/04/23 at 9:55 pm (UTC)
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"Hi Raju, Thanks for sending this case to our support team. As mentioned by Lianne, your client shouldn't have an issue sending you ..."
  • 7 months ago10/03/23 at 7:16 pm (UTC)
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"Hi there, It sounds like the issue is specific to server B only, which is more secure based on your description since the same Rise cours..."
  • 7 months ago09/26/23 at 6:04 pm (UTC)
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Christopher Santos replied to the discussion Cannot import translated XLIFF file
"Hi Claire, I have created a case for you to help with resolving this issue. Someone from our support team should be reaching out so..."
  • 8 months ago09/15/23 at 9:18 pm (UTC)
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Christopher Santos replied to the discussion Active Reader/Screen Reader Availability
"Hi Ellen, Rise 360 doesn't have a built-in screen reader. But it supports NVDA, JAWS, Voiceover, and TalkBack in supported browsers..."
  • 8 months ago09/15/23 at 1:30 pm (UTC)
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Christopher Santos replied to the discussion PowerBI Connector for Reach360
"Hi Zelia, Reach 360 doesn't have a direct integration with PowerBI. But it might be possible to link them together using Reach 360'..."
  • 8 months ago09/13/23 at 9:41 pm (UTC)
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"Hi Jennifer, You can test your course in another LMS like SCORM Cloud. Here's an article that should help guide you on how to use S..."
  • 8 months ago09/13/23 at 9:19 pm (UTC)
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Christopher Santos replied to the discussion Published course in LMS is totally blank
"Hi Gianni, Is this course created in Rise 360? Did you remove some lessons and then update the course in your LMS? We've seen..."
  • 8 months ago09/06/23 at 6:23 pm (UTC)
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Christopher Santos replied to the discussion XLF exported from rise does not contain all text
"Hi Vikram, We were able to release a patch for this issue, as detailed in the post you mentioned. You'll need to re-export a new tr..."
  • 8 months ago09/06/23 at 5:56 pm (UTC)
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Christopher Santos replied to the discussion translation into multiple languages
"Hi Stu, I can see that you have reached out to our support team already to get your translation issue resolved. Phil recommen..."
  • 8 months ago09/05/23 at 9:30 pm (UTC)
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Christopher Santos replied to the discussion Poppins and Arial in Rise.
"Hi Russell, You can upload Arial as a custom font. You may refer to this article for more information on how to do that. I'm ..."
  • 8 months ago09/05/23 at 8:11 pm (UTC)
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"Hi Aisha, I made a simple test by overwriting a Storyline course I uploaded in SCORM Cloud with a Rise 360 course. I was able to vi..."
  • 8 months ago09/05/23 at 7:27 pm (UTC)
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Christopher Santos replied to the discussion Changing password
"Hi Nat, Thanks for reaching out to our support team. If you have any further questions with the instructions provided, just reply b..."
  • 8 months ago09/04/23 at 10:03 pm (UTC)
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"Hi Grace, Thanks for reaching out to our support team! I can see that you are working with Mark to check on your missing content.&n..."
  • 8 months ago09/04/23 at 9:58 pm (UTC)
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Christopher Santos replied to the discussion Text to Speech
"Hi Nicole, Storyline and Rise are part of a suite of applications you will get when subscribing to Articulate 360. So if you purcha..."
  • 8 months ago08/31/23 at 8:17 pm (UTC)
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Christopher Santos replied to the discussion Labels translation not working
"Hi Muriel, I saw that you have submitted a case with our support team. If you ever have any follow-up questions, let us know by rep..."
  • 8 months ago08/31/23 at 8:05 pm (UTC)
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Christopher Santos replied to the discussion Rise 360 Distribution
"Hi Lisa, Technically, Review 360 and Rise 360 share links are meant to be shared with stakeholders interested in seeing the progress when..."
  • 8 months ago08/31/23 at 8:00 pm (UTC)