Christopher Santos
Christopher Santos Staff
Articulate Inc.
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Christopher Santos replied to the discussion Combine multiple Rise courses into one
"Hi Jaymie, Thanks for sharing to us your need to have an option to copy multiple lessons into another course. I've shared this with..."
  • 9 months ago08/30/23 at 8:22 pm (UTC)
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Christopher Santos replied to the discussion Logo in Microlearning
"Hello Christine, I apologize, but we don't have an update yet on this feature. But we'll let you know as soon as we hear more from ..."
  • 9 months ago08/30/23 at 8:04 pm (UTC)
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"Hi Hrishikesh, Thanks for reaching out to our support team! I see that you have created a case and received a response already from..."
  • 9 months ago08/30/23 at 7:56 pm (UTC)
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Christopher Santos replied to the discussion Sorting Card Activity Not Showing all Text
"Hello! We have fixed this issue where words in a sorting activity get truncated when viewed in Portrait mode on mobile devices. Ple..."
  • 9 months ago08/30/23 at 3:14 pm (UTC)
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Christopher Santos replied to the discussion Rise 360 Translation
"Hello there, By tags, we mean these tag words enclosed with an opening "< >" and closing "</ >" (e.g., <file>, <sour..."
  • 9 months ago08/25/23 at 3:10 pm (UTC)
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Christopher Santos replied to the discussion Text scrambled in matching item in question bank
"Hi Julie, I'm not experiencing this when I tried it on Chrome using my Mac computer: I was thinking maybe it has something to do with th..."
  • 9 months ago08/24/23 at 5:27 pm (UTC)
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Christopher Santos replied to the discussion Reporting through microlearning
"Hi Jade, They will both have Passed/Incomplete and Complete/Incomplete as a choice for reporting. Their main difference will be in ..."
  • 9 months ago08/24/23 at 2:36 pm (UTC)
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Christopher Santos replied to the discussion WCAG Accessibility and Truncated Text
"Hello! We fixed this issue where screen readers are not reading the full tab/button text when texts are truncated. You should no longer r..."
  • 9 months ago08/17/23 at 9:57 pm (UTC)
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"Hi Suzanna, Thanks for reaching out to our support team. I can see that the case has been closed already, and based on the investig..."
  • 9 months ago08/11/23 at 7:52 pm (UTC)
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Christopher Santos replied to the discussion Articulate Rise - Content missed in exported file
"Hi Ramakant, We have seen this happen before but have since fixed this. If the XLF file was exported a couple of weeks ago, can you..."
  • 10 months ago08/03/23 at 5:04 pm (UTC)
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"Hi there! I checked their documentation, and it seems they can support both web and LMS content. You may need to confirm with their..."
  • 10 months ago07/26/23 at 10:02 pm (UTC)
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"Hi Debra, Can you send us a screenshot of the Storyline block in Rise? Despite the black border, are you already seeing the slide i..."
  • 10 months ago07/26/23 at 8:24 pm (UTC)
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Christopher Santos replied to the discussion Translating use a text editor?
"Hi Kenneth, It's possible, but it will be extremely daunting since the XLIFF Translation format requires a few tags to be present in the ..."
  • 10 months ago07/26/23 at 7:09 pm (UTC)
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Christopher Santos replied to the discussion replay
"Hi Esin, We'd be happy to help you out. Can you reach out to our support team and include the Quizmaker file? We'll investiga..."
  • 10 months ago07/19/23 at 10:12 pm (UTC)
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Christopher Santos replied to the discussion XLF exported from Rise does not contain all text
"Hi Vikram, Thank you for reporting this. We have observed this behavior too and are currently working with our Engineering team to ..."
  • 10 months ago07/19/23 at 10:07 pm (UTC)
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Christopher Santos replied to the discussion Translation of RISE courses only partial?
"Hi Sarah, I'd be happy to take a look at this issue for you. Do you mind sending me a copy of the exported and the imported/transla..."
  • 10 months ago07/19/23 at 10:00 pm (UTC)
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Christopher Santos replied to the discussion Rise content not showing in Chrome from Canvas LMS
"Hi Aaron, You can also test the course in SCORM Cloud. You may use this article to guide you in troubleshooting the course in this ..."
  • 10 months ago07/19/23 at 9:51 pm (UTC)
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Christopher Santos replied to the discussion FedRAMP approval for Articulate 360
"Hello, You may reach out to our security team at security@articulate.com to check on whether any agency will be looking to get to moderat..."
  • 10 months ago07/12/23 at 6:20 pm (UTC)
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"Hi Kevin, I created a case for you with our support team. They should be reaching out soon to discuss the options for transferring ..."
  • 10 months ago07/12/23 at 4:05 pm (UTC)
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Christopher Santos replied to the discussion Blank screen when Rise popout in Chrome
"That is perfect. I am glad to hear that you were able to fix your blank screen issue."
  • 10 months ago07/12/23 at 3:51 pm (UTC)
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Christopher Santos replied to the discussion Blank screen when Rise popout in Chrome
"Hi Aacrom Learning, You can reach out to our support team by using this form. We'll be in the lookout for your case!"
  • 10 months ago07/12/23 at 2:43 pm (UTC)
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Christopher Santos replied to the discussion Problem import xliff files in Rise 360
"Hi Kari, We've seen this happen before with Trados users. The object tags may have been due to a certain setting in the translation..."
  • 10 months ago07/11/23 at 8:46 pm (UTC)
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Christopher Santos replied to the discussion in a trial but not in a trial
"Hi Rachel, I checked the email address connected with your community profile, and I do see it set up as a trial. Are you part of a ..."
  • 10 months ago07/11/23 at 6:35 pm (UTC)
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Christopher Santos replied to the discussion Rise: Chapter numbers (Lesson numbers) in japanese
"Thanks, Iris. I'll pass your feature request along to our engineers. I'll make sure to let you know as soon as we have update..."
  • 10 months ago07/11/23 at 6:22 pm (UTC)
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Christopher Santos replied to the discussion Ordered List - Use letters
"For now, you can only use numerical characters, but I can see how using letters would give you more flexibility. I'll pass your idea alon..."
  • 10 months ago07/11/23 at 3:33 pm (UTC)