"Thanks for following up on this issue, Helen. While I cannot give a timeframe for the resolution, rest assured that our product engineers..."

"Hi Melissa, Sorry, you're also hitting this snag. I'm glad that the workaround does the trick for you in the meantime. Let me know if you..."

"Hello Frank, I'm glad to hear you were able to install Storyline 3 on your new notebook computer without any issues. To transfer your Sto..."

"Thanks so much for sharing what worked for you, Renee. It's a big help to other community members who are having the same issue. I've add..."

"Hello Ellen, I'm happy to chime in. You are correct that the audio file is still there even if the audio level is set to 0%. I appreciate..."

"Hello Edward, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I'm happy to help with your question. Can you share w..."

"Thanks so much for checking back in and sharing the answer you got from the support case, Nicole. It is a big help to other community mem..."

"Hello Mark, Sorry for the trouble. Just to confirm, are you also having the same issue where the matching question type is not showing up..."

"Hi Bianca, I'm sorry about the trouble receiving our support emails. I see that my colleague Philam re-sent his email last May 03, which ..."

"Hi Sharon and everyone, Thanks for bringing this to our attention and for sharing your investigation results! I also tested a new Storyli..."

"Hello everyone, Thanks for reaching out. As my colleague Michael shared above, the Cloud Backup feature is now live in Storyline 360. So ..."

"Hi Azéline, I'm sorry you've hit this snag. I see that you've opened a support case and shared your Storyline file privately. Smart move!..."

"Hi Ford Academy, I'm sorry you're hitting this snag when doing a screen recording. Two different issues are linked to this discussion, so..."

"Hello Ellen, Sorry to hear about the warning message when trying to change your workstation's "Scale" property. The screenshot of the war..."

"Hello Brenda, I’m glad that you’re getting excellent help from our community! It looks like your email signature came through when you re..."

"Hi Heather, Thanks for submitting a support case. That was a smart move! I see that my colleague Dexter offered several suggestions for f..."

"Hello Lindsay, I'm sorry you've hit this snag when publishing your Storyline course to Review 360. I'm happy to help. By default, Storyli..."

"Hello Luke, I'm glad you're getting excellent help from Phil here. I want to highlight a supporting article with additional details that ..."

"Hi Bernard, I'm glad this thread has been helpful to you! Studio 360 includes those three items, namely Presenter 360, Quizmaker 360, and..."

"Hi David, Thanks for reaching out! I appreciate the detailed description of the issue. Please check if turning off the Next and Prev..."

"Hi Ramon, I appreciate you taking the time to share what you’d like to see in Rise 360. We currently have this logged as a feature reques..."

"Hi Michelle, No worries. Thanks for sharing your experience. If you encounter other issues, please let us know here in the E-Learning Her..."

"Hello everyone, I'm happy to let you know we released a new update for Rise 360. To confirm what Michelle shared, this update fixes the i..."

"Hello Nerida, I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where the Labe..."

"Hello Rachel, Happy to help. I appreciate the change you've already applied as a possible solution and for sharing the Rise share l..."