Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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Kelly Auner replied to the discussion Making edits to a course in Reach 360
"Thanks for your input, Tracey!"
  • 21 days ago06/05/24 at 6:43 pm (UTC)
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"Hi Training SIL Francophone Africa, Thanks for reaching out about this! We have a feature request logged for the ability to create and sa..."
  • 21 days ago06/05/24 at 5:41 pm (UTC)
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Kelly Auner replied to the discussion Onboarding module
"Hi Hotelis Academy, Thanks for reaching out! You may want to check out Rise 360 course templates to get started. You'll just need to add ..."
  • 21 days ago06/05/24 at 4:48 pm (UTC)
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"Hi Training Team, This is expected behavior. The cover photo is part of the Player, and the Player does not get included when a course is..."
  • 22 days ago06/04/24 at 3:12 pm (UTC)
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"Hi Lauren, and welcome! You may want to post in our E-Learning Jobs board or check out the Building Better Courses discussions for templa..."
  • 22 days ago06/04/24 at 1:57 pm (UTC)
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"Hi ahmad, It sounds like it may be a setting in your LMS. Have you tested this content in SCORM Cloud to see if you experience the s..."
  • 27 days ago05/30/24 at 8:50 pm (UTC)
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"Hi Jaclyn, Thanks for reaching out about the ability to transfer ownership of Review items. We don't have an update just yet, but continu..."
  • 27 days ago05/30/24 at 6:42 pm (UTC)
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"Thanks, Jay! I've added your vote to this request."
  • 27 days ago05/30/24 at 2:58 pm (UTC)
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Kelly Auner replied to the discussion Player issues in Canvas
"Hi Charlie, Thanks for reaching out! What happens when you select the Next button? Since your course plays as expected in SCORM Cloud but..."
  • 27 days ago05/30/24 at 2:21 pm (UTC)
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"Hi Veronika, Thanks for reaching out! I understand you're experiencing an issue with the results slide not loading in preview. Is this ha..."
  • 27 days ago05/30/24 at 1:28 pm (UTC)
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"Hi Stefan, Thanks for reaching out about this. Have you tested this in the most recent version of Storyline 360? If you're willing to sha..."
  • 27 days ago05/30/24 at 12:33 pm (UTC)
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"Hi Kris, I'm happy to provide some clarification. The numbered list block is a great way to display each point, although it isn't i..."
  • 28 days ago05/29/24 at 6:54 pm (UTC)
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"Hi, articulate1 birtlh, Thanks for reaching out! Currently, you can adjust the width of a Storyline block to Small, Medium, or Full using..."
  • 28 days ago05/29/24 at 6:33 pm (UTC)
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"Hi Rebeca, I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We..."
  • 28 days ago05/29/24 at 6:03 pm (UTC)
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Kelly Auner replied to the discussion Remove the Start Course Button in Rise?
"Hi Frazer, It appears the screencast Katie did is no longer active, but I'm happy to help! The current workaround is to Hide the Cover Pa..."
  • 28 days ago05/29/24 at 2:49 pm (UTC)
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Kelly Auner replied to the discussion Results Slides Not Showing Correct %
"Hi Erica, Thanks for reaching out and I'm sorry to hear you're experiencing this issue! I've opened a support case on your behalf so we c..."
  • 29 days ago05/28/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion Audio Echo
"Hi Michele, I see that you’ve connected with my teammate, Mick. You’re in great hands! Articulate 360 applications don't have specialized..."
  • 29 days ago05/28/24 at 3:17 pm (UTC)
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"Hi Vicky, No update just yet! We'll post here if we have news to share."
  • 29 days ago05/28/24 at 2:38 pm (UTC)
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"Hi Jennifer, Thanks for reaching out and I'm sorry to hear you're experiencing this issue. I've opened a support case so we can investiga..."
  • 1 month ago05/23/24 at 8:20 pm (UTC)
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Kelly Auner replied to the discussion AI Integration
"Hi Pooja, We’re still finalizing the pricing structure. We'll let you know when we have more to share!"
  • 1 month ago05/23/24 at 8:08 pm (UTC)
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"Hi, Robert! Thanks for reaching out. I'm sorry to hear you're experiencing an issue while trying to import content from a Word file but I..."
  • 1 month ago05/23/24 at 3:08 pm (UTC)
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"Hi Nom de Guerre, You're correct that the exit course trigger won't work when viewing the course in Review 360. This ability is logged as..."
  • 1 month ago05/23/24 at 2:53 pm (UTC)
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"Hi Melanie, Thanks for sharing this solution with the community!"
  • 1 month ago05/23/24 at 1:17 pm (UTC)
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"Hi Brandan, Thanks so much for reaching out about this and providing such detail! Are you working on your local hard drive? Are you publ..."
  • 1 month ago05/23/24 at 1:04 pm (UTC)
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"Hi Kris, Have you set the course navigation to restricted? This would allow learners to view the current slide and any slide they've prev..."
  • 1 month ago05/23/24 at 12:52 pm (UTC)