Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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Kelly Auner replied to the discussion Sudden Resume Issues
"Hi, Francesco! Sorry to hear you experienced the same issue as Eric. If the problem persists after updating to the latest version of Stor..."
  • 11 days ago04/23/24 at 2:16 pm (UTC)
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Kelly Auner replied to the discussion Incorrect scoring on quiz
"Hi, Jesi! I'm sorry to hear you've hit this snag! It sounds like you've done quite a bit of troubleshooting on your own, so I've opened a..."
  • 16 days ago04/18/24 at 7:54 pm (UTC)
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Kelly Auner replied to the discussion Problem with Web Object
"Hi Alba, I'm sorry to hear you're experiencing this issue and I'm happy to help investigate what's going on! I understand you've followed..."
  • 16 days ago04/18/24 at 7:34 pm (UTC)
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"Hi, Online Learning Developer 1! I'm sorry to hear you're experiencing this issue with your course! I'm happy to help troubleshoot by bre..."
  • 16 days ago04/18/24 at 5:35 pm (UTC)
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Kelly Auner replied to the discussion Continue button won't unlock
"Hi Erica, Thanks for reaching out and I'm sorry to hear you ran into this issue! I'm happy to help and have a few clarifying questi..."
  • 17 days ago04/17/24 at 8:33 pm (UTC)
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Kelly Auner replied to the discussion Custom Font Upload Returning Error
"Hi Michelle, That's great to hear. Thanks for updating this discussion with what worked for you! If you run into any trouble moving forwa..."
  • 17 days ago04/17/24 at 4:41 pm (UTC)
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Kelly Auner replied to the discussion Read-aloud option within Rise 360?
"Hi, Mary! I've added your name to the current feature request, so you'll be notified of any updates!"
  • 17 days ago04/17/24 at 2:54 pm (UTC)
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Kelly Auner replied to the discussion Folders and folders...
"Hi, Robin! I'm sorry to hear you've hit this snag. Are you receiving an error message or is there a specific step where you get stuck? As..."
  • 17 days ago04/17/24 at 2:52 pm (UTC)
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Kelly Auner replied to the discussion Custom Font Upload Returning Error
"Hi, Michelle! Thanks for reaching out and I'm sorry to hear you're experiencing this issue. It was a great idea to try the troubleshootin..."
  • 17 days ago04/17/24 at 2:11 pm (UTC)
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Kelly Auner replied to the discussion Virus detected while publishing
"Hi Melinda and Anand, I'm glad to hear you were both able to resolve the issue! If you need further assistance, please feel free to reach..."
  • 18 days ago04/16/24 at 8:07 pm (UTC)
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Kelly Auner replied to the discussion Transferring a course in Review 360
"Hi Julie, Thanks for reaching out! Transferring ownership of a Review 360 course along with the existing comments is currently not possib..."
  • 18 days ago04/16/24 at 4:50 pm (UTC)
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Kelly Auner replied to the discussion Insert Block Templates failing again
"Hi, everyone! I wanted to pop in and update this thread in case anyone has experienced a similar issue! Our team has deployed a fix, so y..."
  • 4 months ago12/21/23 at 8:06 pm (UTC)
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"Hi, everyone! I wanted to pop in and share that our team has deployed a fix for this issue! You should no longer see a message stating th..."
  • 4 months ago12/21/23 at 8:05 pm (UTC)
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Kelly Auner replied to the discussion Floating Buttons: How to Enable/Disable
"Hi Mark, Thanks so much for reaching out! It's hard to tell from the screenshot exactly how the course has been set up, but it is possibl..."
  • 5 months ago12/21/23 at 5:30 pm (UTC)
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Kelly Auner replied to the discussion Insert Block Templates failing again
"Hi, Jeannet! Thanks so much for reaching out and detailing what you're seeing. I've opened a support case on your behalf so we can invest..."
  • 5 months ago12/21/23 at 5:18 pm (UTC)
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"Hi, Annie and Luka! Thank you both for updating this thread and sharing those workarounds which are certainly helpful to others in the co..."
  • 5 months ago12/21/23 at 4:50 pm (UTC)
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"Hi, Jay! I'm glad that tip could help you out! I see what you're saying about viewing the video at a later date. I'm curious to learn are..."
  • 5 months ago12/21/23 at 4:39 pm (UTC)
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Kelly Auner replied to the discussion Review Comments Reading Backwards
"Hi Samuel, Welcome to the E-Learning Heroes community! ✨ I'm sorry to hear you've hit this snag! I'm happy to help troubleshoot as this c..."
  • 5 months ago12/21/23 at 2:42 pm (UTC)
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"Hi, Grant! You're welcome to contact Grant directly through their profile by clicking on their name and selecting Contact Me. Please let ..."
  • 5 months ago12/21/23 at 1:03 pm (UTC)
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Kelly Auner replied to the discussion Managing permissions on content
"Hi CODL User, Welcome to the E-Learning Heroes community!✨ Although removing a user from the team to transfer all content is still availa..."
  • 5 months ago12/19/23 at 4:57 pm (UTC)
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"Hi, Louise! Thanks so much for reaching out. As Karl stated, you can publish your Rise 360 course for web distribution. Once uploaded to ..."
  • 5 months ago12/19/23 at 4:03 pm (UTC)
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"Hi Amy, Thanks so much for sharing what you’d like to see in Rise 360! I've added your vote and we'll be sure to update this discussion i..."
  • 5 months ago12/19/23 at 3:50 pm (UTC)
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"Hi, VIB Learning! Thanks so much for reaching out! Karl is correct that Rise 360 is a tool that allows you to create online courses. One ..."
  • 5 months ago12/19/23 at 3:48 pm (UTC)
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Kelly Auner replied to the discussion Course Preview Not Loading
"Hi Doug, Thanks for reaching out and I'm sorry to hear you've hit this snag! It looks like my teammate, Eric, replied to your simil..."
  • 5 months ago12/19/23 at 3:11 pm (UTC)
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"Hi, Nadine! That's great to hear! Thanks for updating the thread."
  • 5 months ago12/18/23 at 5:43 pm (UTC)