Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion Change from Prompt to Resume to Always Resume
"Hello Dane! The resume behavior is set in the Player, so, unfortunately, there isn't a way to change this setting in multiple courses at ..."
  • 3 years ago05/11/21 at 2:51 pm (UTC)
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Lauren Connelly replied to the discussion Powerpoint laser pointer not showing
"Hello Kelly and LaRhonda! Unfortunately, Presenter does not support Narration, and Laser Pointers are inserted directly in Powerpoint. W..."
  • 3 years ago05/11/21 at 1:57 pm (UTC)
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"Thank you for sharing your file, Elizabeth! I've tested the course in SCORM cloud, and I noticed the PDF was opened in another ..."
  • 3 years ago05/11/21 at 1:27 pm (UTC)
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"Hi Sandra! We're happy to help! It sounds like the seekbar is still locked when a learner revisits the slide even when the When Revisitin..."
  • 3 years ago05/11/21 at 12:59 pm (UTC)
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"Hi Oscar! I'm happy to help! I've tested the Review 360 link, and I'm noticing the same when viewing the course on an iPhone 11. It's har..."
  • 3 years ago05/10/21 at 7:59 pm (UTC)
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"Hello Amanda! I'm happy to help! It looks like the Compression of the video is set to Automatic. Instead, I changed it to None, which mak..."
  • 3 years ago05/10/21 at 7:49 pm (UTC)
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Lauren Connelly replied to the discussion Storyline 360 Initial Screen
"Hello Nancy! Thanks for updating us on what you've tried! It sounds like you're looking for a way to remove the initial screen with the P..."
  • 3 years ago05/10/21 at 7:26 pm (UTC)
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Lauren Connelly replied to the discussion 360° Image viewing
"Hello Pete! I can understand your frustration around this feature taking longer than expected. We’ve had a few rounds of review with our ..."
  • 3 years ago05/10/21 at 7:16 pm (UTC)
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Lauren Connelly replied to the discussion Peek Video Quality
"Hi Julee! We're happy to help! I see that you've submitted a case with our Support Engineers, and you're working with my teammate, Fannie..."
  • 3 years ago05/10/21 at 6:47 pm (UTC)
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"Hi Alexandra! Thank you for sharing your workaround! I want our Support Engineers to step in and look at your project to determine the cu..."
  • 3 years ago05/10/21 at 6:37 pm (UTC)
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"Hi Denise! I'm sorry you're running into this issue with fonts! I see that my teammate, Lianne, is working with you in a support case! Yo..."
  • 3 years ago05/10/21 at 6:28 pm (UTC)
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"Hi Lucie! It sounds like there might be a trigger in the way! I'm happy to help sort this out. Would you mind uploading your project priv..."
  • 3 years ago05/10/21 at 4:27 pm (UTC)
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Lauren Connelly replied to the discussion SupressAnalytics
"Hello Mark! I'm happy to help! Are you looking for the analytics to be turned off? If so, you'll want to find this line in the ..."
  • 3 years ago05/10/21 at 3:54 pm (UTC)
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"Hello Katie! I'm happy to help! For what you're looking to customize, I'd recommend using the Format Painter and changing the theme color..."
  • 3 years ago05/10/21 at 3:20 pm (UTC)
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Lauren Connelly replied to the discussion Updated Articulate 360, Storyline 360
"Hello Sarah! Great call on reaching out to Absorb regarding this error message! Since the courses upload properly in SCORM cloud, it..."
  • 3 years ago05/10/21 at 2:11 pm (UTC)
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Lauren Connelly replied to the discussion Check / Tick marks in the menu
"Hi Mark! These visual indicators were added to the Modern Player in Storyline 360 (Build 3.50.24668.0). The modern player now clearl..."
  • 3 years ago05/10/21 at 1:43 pm (UTC)
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Lauren Connelly replied to the discussion Audio wont sync
"Hi Regina! We are happy to help! Let's start with a few troubleshooting questions. Are you using a custom Play/Pause button, or have you..."
  • 3 years ago05/10/21 at 1:33 pm (UTC)
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Lauren Connelly replied to the discussion Publish a video
"Hi all! I'm happy to share an update! Our focus has been on the Player to ensure that learners have control of what is displayed. Right n..."
  • 3 years ago05/10/21 at 12:46 pm (UTC)
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"Hello Julie! We recommend using the Survey Results Slide to track the learner's input using Survey Questions. If you don't see the learne..."
  • 3 years ago05/10/21 at 12:23 pm (UTC)
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"Hi Francesco! I'm sorry that your Storyline application crashed! It sounds like you were able to find a working version of the file and b..."
  • 3 years ago05/07/21 at 8:02 pm (UTC)
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Lauren Connelly replied to the discussion Storyline 3 Tutorials
"Hi Sue! You should find the videos on the Training website! Let me know if you're looking for something different."
  • 3 years ago05/07/21 at 7:56 pm (UTC)
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Lauren Connelly replied to the discussion Drag and Drop - Revert back to Normal state
"Hi Sunny! I'm happy to help! I think hotspots are a better choice than using the line shape. I've made this change on slide 2 in the atta..."
  • 3 years ago05/07/21 at 7:35 pm (UTC)
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"Hi Kevin! Since the last post is 6 years old, let's start from the beginning! Can you share more details as to what you're looking to cre..."
  • 3 years ago05/07/21 at 6:55 pm (UTC)
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Lauren Connelly replied to the discussion Differences between slide and preview mode
"Hi Zsolt! I'm so sorry you're running into this issue with the display! I do not see the same on my end when using 1280x720 as the Story ..."
  • 3 years ago05/07/21 at 6:23 pm (UTC)
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Lauren Connelly replied to the discussion correct typos not working
"Hello tom! I'm happy to help! Have you tried highlighting the word that is spelled incorrectly and then choosing the correct word after r..."
  • 3 years ago05/07/21 at 6:14 pm (UTC)