"Hi Alina! I've responded to you in this discussion as well. In short, we released a fix for this issue, but it sounds like this might hav..."

"Hello Alina! Thank you so much for sharing that you're running into this issue as well! I'm sorry for the trouble. I've logged this with ..."

"Hello Venkatesh! I'm happy to help! I've tested your project using JAWS 2020, and here are my findings: I'm noticing the same with the f..."

"Hello Lian! We are happy to help! I see that you've reached out to our Support Team in a case. Great call! It looks like my teammate, Aml..."

"Thanks for confirming this is specific to the project you're working on, Kristin! With your permission, I'd like to take a look at the .s..."

"Hello Emily! Thank you for sharing a screenshot! You'll need to add this trigger to the Failure Layer or the Success Layer. I've add..."

"Hi Carrie! I'm happy to help! Thank you for sharing the project with me. I see that you've chosen a Pick One question type. Instead, I'd ..."

"Hi Mark! You can change this setting in the Privacy section, which turns off the analytics for the courses published after making this ch..."

"Hi Lynne! Great question! I think either one of these approaches would work for you: Cut Out Part of a Media Clip and Stitch the Remaini..."

"Hello Chuck! I'm sorry you're also running into this issue! I see that you're working with my teammate, Ronaziel, in a support case, and ..."

"Hello David! I'm happy to help! Do you have a trigger that changes the state of the button to visited when the user clicks? If..."

"Hi Oren! Thank you so much for taking the time to share this fix! I know it will be helpful to others who have come across a similar snag..."

"Hi Gary! I love this idea! I would recommend creating scenes that include each combination of what a user can select. Then choose to jump..."

"Hi Kate! Does your web object begin with http? If so, you may find that it is missing when your courses are hosted in&nbsp..."

"Hi Stephanie! We still have this issue, where the Image Quality set to 100% compress both PNG and JPEG images too much when pu..."

"Hello Brian! I see that you've reached out to our Support Team using Live Chat. I'm so sorry that your content isn't able to be recovered..."

"Hello Dane! The resume behavior is set in the Player, so, unfortunately, there isn't a way to change this setting in multiple courses at ..."

"Hello Kelly and LaRhonda! Unfortunately, Presenter does not support Narration, and Laser Pointers are inserted directly in Powerpoint. W..."

"Thank you for sharing your file, Elizabeth! I've tested the course in SCORM cloud, and I noticed the PDF was opened in another ..."

"Hi Sandra! We're happy to help! It sounds like the seekbar is still locked when a learner revisits the slide even when the When Revisitin..."

"Hi Oscar! I'm happy to help! I've tested the Review 360 link, and I'm noticing the same when viewing the course on an iPhone 11. It's har..."

"Hello Amanda! I'm happy to help! It looks like the Compression of the video is set to Automatic. Instead, I changed it to None, which mak..."

"Hello Nancy! Thanks for updating us on what you've tried! It sounds like you're looking for a way to remove the initial screen with the P..."

"Hello Pete! I can understand your frustration around this feature taking longer than expected. We’ve had a few rounds of review with our ..."

"Hi Julee! We're happy to help! I see that you've submitted a case with our Support Engineers, and you're working with my teammate, Fannie..."